General Information
| Job Description | PUBL EDUC SPEC 2 | Working Title | Program Coordinator (On-Site/Hybrid) |
|---|---|---|---|
| Job Code | 004167 | Grade | 18 |
| Department Name | Academic Affairs Ops - D01063 | Department Head | Annette Roberts Webb |
| Supervisor | Johnna Norris | Effective Date | 03/27/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Uses professional public educational program concepts in the completion of public education assignments. Works on programs and needs assessments that are of moderate scope and complexity. Modifies existing public educational programs or develops segments of larger programs. |
Department Custom Scope
| Assigned 50% to Osher Lifelong Learning and 50% to Degree Completion Programs, the grant-funded Osher and Degree Completion Programs Coordinator provides forward facing customer service, efficient program planning and coordination, and logistical event support for UCR University Extension and Palm Desert Center programs that serve a wide-range of learners at the Riverside campus. The position works closely with the Director of Osher and the Director of Academic Quality, Integrity and Assessment to help execute goals, plan and deliver programming, promote programs and events, and liaise with campus, local and external partners for new and established programs offered on varied and overlapping timelines. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|---|
| Continuing education in related field. | Required |
Key Responsibilities
| Description | % Time |
|---|---|
Under general supervision, organizes and conducts existing public educational courses and assists in the development of new programs and course materials.
|
50 |
Assists in developing strategic market plans and targets audience.
|
15 |
Assists in planning and scheduling course offerings and identifying course topics.
|
15 |
Utilizes evaluation tools for courses, instructors and programs to evaluate and adjust course curriculum or presentation.
|
5 |
Assists in developing, preparing and reconciling budgets for program.
|
5 |
Assists in conducting analysis, prioritizing work assignments and developing program recommendations.
|
5 |
| Assists with advising functions for students participating in degree completion programs. Assists with onboarding and student orientation. Assists and advises Osher members with program membership and course enrollment options. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs. | Required |
| Working knowledge of conducting needs assessment. | Required |
| Working knowledge of current public education programs and trends. | Required |
| Working skills to produce and deliver programs. | Required |
| Good reading, verbal, written and interpersonal communication skills, and good presentation skills. | Required |
| Working knowledge of delivering public educational programs. | Required |
| Ability to create remarkable customer service experiences and maintain a commitment to excellence in customer service. | Required |
| Excellent ability to anticipate the needs of, respond to situations with flexibility and interact with a professional and welcoming demeanor to learners and staff. Ability to foster a collaborative and cooperative team environment and function as a supportive team member with academic and staff personnel at all levels. | Required |
| Ability to assess complex situations, keep others informed and make decisions that benefit the organization. Ability to adapt to changing business needs, conditions and work responsibilities in a high volume environment. Ability to respond and remain flexible around changing priorities, fluctuating workloads and constant succession of inquiries. | Required |
| Skill in using business software systems in the completion of work assignments; i.e., Outlook, Word, Excel, PowerPoint. | Required |
| Thorough and effective verbal, written and interpersonal communication skills and presentation skills. | Required |
| Ability to organize complex projects including prioritizing, multi-tasking and tracking information while ensuring accuracy. Excellent time management and problem solving techniques. | Required |
| Excellent interpersonal skills with the ability to speak with and listen perceptively to persons of various diverse backgrounds. Ability to network, cultivate and maintain positive relationships with a variety of stakeholders. | Required |
| Ability to provide remarkable internal and external service, including skill in identifying perspectives and maintaining a commitment to excellence in service. Ability to listen, anticipate, and respond to the needs of the audience, clients and colleagues. | Required |
| Working knowledge of departmental and organization policies and procedures; knowledge of educational program content and objectives. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Hybrid. On-site presence required weekly based on in-person course schedule. |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |