General Information
| Job Description | ETHICS AND CMPLNC PROFL 4 | Working Title | Senior Complaint Resolution Officer |
|---|---|---|---|
| Job Code | 006061 | Grade | 25 |
| Department Name | Office of Title IX & EEO/AA - D01326 | Department Head | Kiersten Boyce |
| Supervisor | Kiersten Boyce | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Functions as a resource and leader in a compliance specialty program or multiple programs. Assists in ensuring the location has comprehensive processes for investigations, and coordinated responses for compliance program(s) within purview. Ensures alignment with federal and state laws, and University policies and procedures. Provides guidance to other compliance professionals. Normally receives high level oversight on assignments with general instruction provided on new or more complex compliance work. |
Department Custom Scope
| The Office of Title IX, Equal Opportunity & Affirmative Action (Title IX/EOAA), within the Chief Compliance Office, is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity, affirmative action, and inclusive excellence at UCR. Title IX/EOAA strives to exceed legal requirements in protecting the civil rights of those who live, study and work at UCR. The Senior Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of the protected categories outlined in state, federal, and university non-discrimination statutes and policies, including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Senior Complaint Resolution Officer conducts intakes and assessments of reports made by faculty, students, staff, and non-affiliates, and, as part of a team, resolves complaints in accordance with the UC Policy on Sexual Violence and Sexual Harassment and UC and campus non-discrimination policies. This position may serve as the Office lead for matters relating to the UCR Heath Enterprise (including the School of Medicine). The Senior Case Resolution Officer also promotes equal opportunity and affirmative action programs including through training and education and otherwise promoting awareness of policies, reporting requirements, and resources. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree in a related field or Juris Doctorate. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.) | Preferred |
| Experience in a hospital, medical center, or other health care entity, or in conducting investigations in the clinical (health care) setting | Preferred |
| 6 - 10 years of related experience. | Required |
| Experience investigating harassment or equivalently sensitive allegations in an empathetic and confidential matter. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Professional certification(s) applicable to job responsibilities. | Preferred |
| CCEP (certified ethics and compliance professional), CHC, CHPC or CHRC | Preferred |
| AWI-CH (Association of Workplace Investigators Certificate Holder). | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Conducts complex investigations of suspected and reported violations of laws and policies, including those with significant potential impact. Obtains legal opinions when appropriate to determine investigative activities. Liaison with investigators from other locations. Assists in structuring complex investigations, including identifying witnesses, policies, data resources and other evidence. Provides recommendations for resolution of issues.
|
50 |
Develops methods and seeks opportunities to increase manager and staff awareness of ethics and compliance programs and associated processes. Attends staff meetings, creates website tools and communications, solicits feedback and creates and delivers training programs.
|
15 |
Leads committees and workgroups as needed to address policy issues, complaint response systems, and educational programs. Is a resource for relevant federal and state laws, University policies, local procedures, department case history and political environments.
|
10 |
| Supports equal opportunity programs through other projects as assigned, such as pregnancy accommodations and disability access. | 10 |
| Responds to high profile complaints or concerns. Participates or convenes committees or task forces in regards to issues with little precedence, requiring expedient and diplomatic action. | 5 |
Keeps abreast of best practices in advanced investigation techniques, ensures alignment with University policy and investigates practices accordingly.
|
5 |
| Facilitates alternative resolutions in compliance with applicable policies and procedures. Assesses the need or opportunity for alternative resolution strategies to resolve matters, applying risk management strategies, advanced knowledge of applicable policies and laws, attention to detailed communication and documentation, and excellent communication skills.Coordinates the alternative resolution or inquiry process including notifications to other campus offices. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Basic understanding of the relevance of trauma in the context of investigating sexual violence and other traumatic events/conduct (for example the neurobiology of trauma and trauma-informed investigation techniques). | Required |
| Excellent interpersonal and problem solving skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions. | Required |
| Demonstrated written and oral communication skills; builds rapport in an open, friendly, and accepting way; listens attentively. | Required |
| Ability to maintain objectivity and professionalism in adversarial situations; skill in de-escalation. | Required |
| Thorough understanding of the interrelationship of procedures and desired results. | Required |
| Is able to apply appropriate policies and practices in the completion of ethics and compliance assignments. Skills in critical decision making. | Required |
| Comprehensive knowledge of federal and state civil rights laws, regulations, and guidance related to harassment in the educational or employment setting, or of substantially similar laws and regulations. | Required |
| Ability to present complex issues in a clear and concise manner, both in writing and verbally for presentation or review by senior leadership. | Required |
| Demonstrated skill, sensitivity and experience interacting with constituents who are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeonomic background in a culturally competent manner. | Required |
| Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures. | Required |
| Advanced knowledge of the ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. | Required |
| Ability to gather and organize information, conduct analysis, and make recommendations on issues that are complex in nature; critical thinker. Ability to apply policy and legal concepts to issues. | Required |
| In-depth abilities in collaboration, facilitation, and strategic and creative thinking. | Required |
| Demonstrated knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports. | Required |
| Thorough knowledge of the complexities of sexual harassment, including sexual violence, in the educational or employment setting. | Preferred |
| Familiarity with the administration and operations of medical schools, student health centers, counseling centers. | Preferred |
| Broad and thorough knowledge of University ethics and compliance policies, procedures and programs. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must be able to work extended hours and or weekends as needed. | Required |
| Must have the ability to travel to trainings, seminars, conferences and other work related activities as needed. | Required |
| Travel | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Hybrid schedule available |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |