General Information
| Job Description | ORGANIZATIONAL CNSLT 4 | Working Title | Outreach and Engagement Director |
|---|---|---|---|
| Job Code | 000562 | Grade | 25 |
| Department Name | Computing Support Services - D01136 | Department Head | Matthew Gunkel |
| Supervisor | Rebecca Hutchins | Effective Date | 01/23/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. |
Custom Scope
| Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders. Uses advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design and effectiveness issues. Regularly works on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. |
Department Custom Scope
| This position is primarily responsible for building relationships with faculty, staff, and campus partners to help maximize the value received from technology solutions used in research, teaching, recruitment, and engagement activities. Through strategic relationships, the Outreach and Engagement Director will identify current and potential technology needs, navigate and connect the individual to appropriate technology partners, and work to become a trusted advisor for those they support. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|---|
| Business Relationship Management | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Serves as a central point of focus providing strategic account management in all ITS service areas for the organizations, colleges and schools they support. Collaborate with stakeholders to align technology solutions with strategic priorities of the users they support. | 20 |
| Exercises wide judgment in selecting and developing methods, techniques and evaluation criteria for obtaining appropriate results and resolution of organizational effectiveness issues. | 15 |
| Assesses complex situations, identifies desired improvements, works with clients to address issues and implement solutions in alignment with strategic goals. | 15 |
| Coordinates strategic and operational discussions between ITS and key stakeholders | 15 |
| Understands business needs and ensures that systems, both technical and non-technical, can support those needs. | 10 |
| May lead cross-functional teams to solve complex organizational issues. | 5 |
| Guides and advises less experienced organizational consultants. | 5 |
| Provides collaborative leadership and consultation, strategic planning, design and facilitation, and project management on multi-faceted problems to achieve strategically aligned solutions. | 5 |
| Applies advanced organizational development concepts to perform highly complex technical analysis to understand past performance and determine present and future performance and/or resource allocations. | 5 |
| Accountable for the delivery of ITS services and value realization | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Ability to focus on priorities, strategies, and vision. | Required |
| Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions. | Required |
| Knowledge of the consulting process to effectively lead engagements from inception to conclusion. | Required |
| Demonstrates strong analytical, problem-solving, project planning and implementation skills. | Required |
| Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions. | Required |
| Possesses strong consulting, relationship building, and strategic thinking skills. | Required |
| Demonstrates skill consulting to managers and groups at all levels. | Required |
| Highly skilled in facilitation, consulting and relationship building. | Required |
| Ability to persuade through both logic and appeal to positive motivations. | Required |
| Ability to coach, facilitate and influence people at all levels. | Required |
| Applies strong verbal, written communication and presentation skills. | Required |
| Knowledge of ITS service catalog and business partners | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Travel Outside of Normal Business Hours | Required |
| Must pass a background check. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Direction |
Environment
Working Environment
| Medical Center/Clinic |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |