General Information


Job Description CUSTODIAL SUPV 1 Working Title Custodial Services Supervisor
Job Code 005187 Grade 18
Department Name Plant Services - D01207 Department Head Aaron Uresti
Supervisor Sandra Martinez Effective Date 01/23/2023
Position(s) Directly Supervised
Job Code Title FTE
005116 CUSTODIAN SR 20.0

Generic Scope
Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Custom Scope
Receives predetermined work assignments that are subject to a moderate level of control and review. Instructs direct reports to complete assignments using established guidelines, procedures and policies. Requires full knowledge of own area of functional responsibility. May perform custodial duties part of the time.

Department Custom Scope
The Custodial Services Supervisor is a member of the UCR Facilities Services team that supervises the day-to-day custodial operations to ensure and provide a clean, safe, and aesthetically pleasing environment for all members of the campus community. Under the direction of the Custodial Services Manager, the Custodial Services Supervisor provides direct supervision and guidance to a team of Lead Custodians and Senior Custodians; assigned staff can vary from 15 - 25 direct reports. Manages all phases of routine and/or emergency cleaning, disinfecting, sanitizing, and general custodial maintenance of all campus facilities including but not limited to classrooms, offices, research labs, meeting spaces, and restrooms. Responsible for supervising, scheduling, training and assisting the custodial services team; facilitates procurement of custodial supplies and equipment; manages all custodial related emergencies; and coordinates the locking and unlocking of various campus buildings. Ensures safety procedures and protocols are maintained in all facets of custodial operations. Provides operational support to other Facilities Services units as necessary.

Education & Experience Requirements

Education Requirements
Degree Requirement
High school diploma or equivalent certification. Preferred

Experience Requirements
Experience Requirement
4 - 7 years of related experience. Required
Experience with collective bargaining units. Preferred
Experience and/or knowledge of UC systems, polices, procedures and regulations. Preferred
Experience using online and/or web-based work order systems. Preferred
Experience with personnel management, including staffing, hiring, training, disciplinary action, termination, and performance management. Required
Experience troubleshooting and performing minor maintenance repairs on custodial equipment. Preferred
Previous supervisory/managerial experience. Preferred

License Requirements
License Requirement
Valid Driver License Required

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement
Blood born pathogen and sharps disposal training. Preferred

Key Responsibilities

Description % Time
Supervises the daily activities of custodial employees.
  • Provides direct leadership and guidance to custodial staff. Assigns shift schedules, work locations, work assignments and projects. May include the supervision of limited/temporary staff. Conducts assigned area inspections to ensure that work assignments are completed, and that quality cleaning, disinfecting, sanitizing, and service standards are followed and maintained.
20
Plans, organizes and directs routine custodial operations.
  • Directs and schedules work within assigned area. Addresses schedule changes (shift and/or work location) for absent staff members, coordinates transporting staff, and facilitates routine staff meetings. Schedules and coordinates routine and emergency pest control. Coordinates movement of custodial supplies and equipment throughout the campus. Effectively communicates information, orally and written, when managing all custodial related emergency and non-emergency calls or requests.
20
Trains and supervises the custodial staff to maintain an orderly, safe, and efficient cleaning operation.
  • Conducts routine safety meetings with staff in support of departmental health and safety programs/initiatives. Assists with the implementation of process improvements to provide a safe working environment. Manages and trains staff to ensure proper protocols for use of equipment, materials, supplies and cleaning products are adhered to. Cross trains custodial staff to perform a variety of custodial tasks. Ensures appropriate use of personnel protective equipment as necessary.
10
Maintains proper inventory needs and purchase inventory.
  • Establishes and maintains inventory records and cost control procedures. Responsible for the ordering, verifying, and receiving of all custodial related supplies and equipment; follows up with vendors to adjust, modify or cancel orders of supplies or equipment.
10
Responsible for performance management.
  • Effectively communicates and enforces departmental policies, procedures, goals and expectations to staff. Provides constructive feedback and takes disciplinary action, when necessary and in consultation with FS Leadership and HR. Prepares and conducts annual performance evaluations with custodial staff.
10
Supervise building lock up schedules and security of assigned buildings.
  • Coordinates, schedules and supervises the locking and unlocking of buildings throughout the campus. Collaborates with UCPD to ensure the security of buildings on a daily basis.
5
Requires knowledge in the care and use of power equipment.
  • Facilitates the maintenance and repair of custodial equipment through vendors or by other Facilities Services units; performs troubleshooting and minor maintenance repairs on equipment as appropriate. Tests, evaluates, and initiates new cleaning methods and the use of new supplies or equipment. Provides guidance and proper training to staff on the care and use of equipment and materials, ensuring adherence to safety policies and procedures.
5
Enforces safety, hazardous materials and custodial policies and procedures are adhered to by the custodial staff.
  • Enforces bio-hazardous materials and equipment and clean room policies and procedures. Enforces proper handling and mixture of chemicals.
5
Maintains scheduling within prescribed budgetary guidelines.
  • Monitors and controls operational expenditures, in an assigned area of the campus, ensuring the budget guidelines are being met. Performs cost estimations and creates customer proposals for additional custodial services beyond the Service Level agreement, such as deep carpet cleaning, floor waxing, and detail cleaning. Maintains various project reports and cost estimates. Maintains record of work productivity in the work order system, inclusive of labor and material billing.
5
Interprets and applies the rules and regulations from Cal-OSHA, Union Contract (SX), and SDS sheets; consults with upper management and/or HR as necessary. Responsible for payroll management of assigned staff by reviewing, editing, and submitting employee timesheets in accordance with established deadlines. Participates in search committees and assists with making hiring selections of job applicants; selects and hires staff and student workers.
5
Performs cleaning and general maintenance duties as needed; including but not limited to carpet cleaning, picking up of large amounts of water, sanitary cleanups, etc. Conducts specialized cleaning; scrubbing, stripping, and waxing of tile floors; operates buffers, vacuum cleaners and carpet shampooers, and extractors. Reports conditions for items requiring repair or replacement, or of potential safety hazards. Provides operational support to other Facilities Services units as necessary.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-task and time management. Required
Working knowledge of and ability for decision making, reasoning, ability to develop original ideas to solve problems, and perform operations analysis, and quality control analysis. Required
Ability to read, write and perform basic arithmetic calculations. Required
Proficient knowledge and skills in Microsoft Office Suite (Outlook, Word and Excel) and internet browsers. Ability to produce and provide reports on inventory/equipment, schedules, staffing, etc. Required
Basic computer applications skills. Required
Ability to work with diverse populations. Required
Working knowledge in custodial and housekeeping services. Required
Ability to effectively communicate quality and service standards, departmental policies, procedures, goals and expectations to staff. Ability to motivate staff to provide the highest level of service to campus constituents at all times. Required
Working knowledge and skill in effective interpersonal and work leadership skills to provide guidance to other personnel. Required
Ability to develop and maintain knowledge and understanding of applicable laws, rules, regulations, and internal policies. Required
Ability to develop and maintain working knowledge in the use and care of power equipment, hazardous materials, bio-hazardous materials and clean room policies and procedures. Ability to provide staff guidance and properly train on use of equipment, materials and safety policies and practices. Required
Ability to ensure that custodial staff provide timely, accurate and appropriate response to routine custodial issues as well as emergency response to more urgent situations. Required
Skill in accurate record keeping with attention to detail. Required
Knowledge in material ordering, material management, developing cost control procedures and inventory controls. Knowledge in cost estimating for custodial services and developing written proposals for services. Preferred
Ability to work independently. Skill to review, prioritize, and distribute work orders, routine work, emergency requests, and to schedule the necessary staff, materials, and equipment to accomplish tasks. Preferred
Proficiency in analyzing information, problems, situations, practices, or procedures to identify relevant concerns, identify patterns or tendencies, and formulate logical and objective conclusions. Preferred
Ability to speak and write in Spanish. Preferred

Special Requirements & Conditions
Special Condition Requirement
Hired candidate must successfully pass a background check through the DOJ and FBI prior to appointment start date. Required
Must wear University issued uniform. Required
Must be flexible to work varied shifts and schedules (early morning, morning, evening or graveyard shifts; weekends and holidays) as needed to accommodate campus needs and/or events. Required
Must be available for on-call emergencies. Required
Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles. Required
Ability to operate University vehicles for business and operational needs. Required
Public Driving Record. Required
Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours). Required

Other Special Requirements & Conditions

Level of Supervision Received
Direction

Environment

Working Environment
Campus

Other Requirements

Items Used
  • Hand-Held Radio
  • Common Custodial Equipment (power; handheld; ride-on)
  • Common Custodial Chemicals & Supplies
  • Standard Office Equipment
  • University Vehicles

Physical Requirements
  • Bend : Occasionally
  • Sit : Occasionally
  • Squat : Occasionally
  • Stand : Frequently
  • Crawl : Occasionally
  • Walk : Frequently
  • Climb : Occasionally
  • Other : Ability to perform physically demanding custodial and general maintenance work as needed. Ability to lift, move, and/or carry materials weighing up to 70 pounds to and from a pickup truck, car, or cart using a hand cart, lift, or dollies. Ability to reach upward while working in confined areas.

Mental Requirements
  • Read/Comprehend : Frequently
  • Write : Frequently
  • Perform Calculations : Occasionally
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : Yes
  • Is around moving machinery : Yes
  • Is exposed to marked changes in temperature and/or humidity : Yes
  • Drives motorized equipment : Yes
  • Works in confined quarters : Yes
  • Dust : Yes
  • Fumes : Yes
  • Other : Ability to work in conditions and environments with exposure to strong odors, chemicals, cleaning solvents, paints, raw sewage, blood, and vomit.

Critical Position

Is Critical Position: Yes

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Career OpportunitiesUCR Libraries
Campus StatusMaps and Directions

Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

Footer