General Information
| Job Description | SYS ADM 3 TX | Working Title | Systems Administrator, University Advancement |
|---|---|---|---|
| Job Code | 004471 | Grade | 23 |
| Department Name | Advancement Services - D01282 | Department Head | Kim McDade |
| Supervisor | Kim McDade | Effective Date | 06/01/2024 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced systems infrastructure professional with a full understanding of industry best practices and campus, medical center or Office of the President policies and procedures to resolve a wide range of issues that are moderately complex in scope. Selects methods and techniques to obtain solutions. Evaluates new technologies including performing simple to moderate cost/benefit analyses. |
Department Custom Scope
| As a part of University Advancement's Technologies team, and reporting to the Director of Constituent and Management Technologies, the Systems Administrator will take the lead on effectively supporting all Advancement Units (120+ individuals). They will maintain, and troubleshoot networks, Advancement systems, desktops and laptops (both Windows and Mac), and assisting internal customers with technical needs. The incumbent will ensure that all systems and processes run smoothly, and deadlines are met, so that Advancement staff have the tools they need to do their jobs effectively. This includes ensuring the integrity, security, and interoperability of Advancement Systems. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Experience with JAMF | Preferred |
| Demonstrated experience with VMWare hypervisor. | Preferred |
| Minimum of 5 years of related experience. | Required |
| Experience with Amazon Web Services. | Preferred |
| Experience with relational databases | Preferred |
| Experience with SharePoint document management | Preferred |
| Demonstrated experience with Vhost. | Preferred |
| Demonstrated experience with Linux. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Defines, designs and implements systems, services and technology solutions. Proposes and implements system or device enhancements such as software, hardware and network configuration, updates and installations for projects or services of moderately complex scope.
|
30 |
| Manages systems and services for a facility of moderate size and makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, databases, utilities and Internet/intranet-related tools. Plans, designs and implements moderately complex system updates and rollouts. May perform moderately complex networking tasks and interoperability assessments for interconnected servers or components of clusters for communication. | 30 |
| Performs complex server based application and/or service installations and configurations such as: network backup applications (Veritas Backup Exec), virtual private network services, user authentication (MS Active Directory), DNS (domain name service), Web services(IIS and Tomcat/Apache on Linux), UCR Foundation legacy financial system (Intuit Fundware), and Blackbaud Researchers Edge used for constituent wealth screening. | 10 |
| Works closely with central campus IT (ITS) in order to streamline work, implement best practices, and align tools and processes. | 10 |
| Serves as the point person for hardware and software helpdesk and tech support. This includes providing support for Advancement controlled conference rooms as well as equipment issued to users on campus (in three primary locations) as well as for users based in home offices. | 10 |
| Writes and executes complex scripts and may write software in support of systems management, log analysis and other system administration duties for multiple integrated systems. | 5 |
| Performs complex security control activities to prevent unauthorized access to networked resources. May assist with maintenance of security systems for network equipment and provide recommendations on network access controls. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Experience running multiple database servers and web servers. | Required |
| Demonstrated skills with building tools and automation, operations, patching, packaging and configuration management. | Required |
| Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration. | Required |
| Demonstrated experience in internal client support and troubleshooting complex hardware and software related problems in a Windows and Mac environment. | Required |
| General knowledge of other areas of IT. Thorough understanding of and experience with systems-related issues and actions that can be taken to improve or correct performance. | Required |
| Basic knowledge of how to apply technologies and systems to meet business needs. | Required |
| Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions. | Required |
| Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. | Required |
| Demonstrated understanding of how system management actions affect other systems, system users and dependent/related functions. | Required |
| Knowledge of the design, development and application of technology and systems to meet business needs. | Required |
| Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals, and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance. | Required |
| Experience creating and configuring new servers, (networking, server administration, backups, etc.) in addition to maintaining current servers. | Required |
| Ability to elicit and communicate technical and non-technical information in a clear and concise manner. | Required |
| Understanding of system performance monitoring and actions that can be taken to improve or correct performance. | Required |
| Demonstrated task management skills and attention to detail. | Required |
| Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software. | Required |
| Ability to write technical documentation in a clear and concise manner. | Required |
| Proven experience maintaining local area networks over a Microsoft Windows platform, including installation of anti-virus programs, backups, and disaster recovery planning, preferably through Microsoft System Center. | Preferred |
| Current knowledge of the Linux platform. | Preferred |
| Working knowledge of LAN/WAN Network Protocols, TCP/IP, VLAN and VPN. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Travel | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |