Performs predictive analysis and forecasting to provide information that supports organizational goals. Mines data to quantify relationships and identify issues warranting further analysis.
- Assists with data analytics for the Office of Alumni Engagement in coordination and collaboration with the Director and members of the University Relations team. Partners with colleagues working with the schools and colleges to identify analytical requirements based on alumni engagement objectives. Works with quantitative datasets from various sources and presents results for analysis. Applies data analytics to drive data-driven decisions around alumni engagement. Analyzes trends and patterns in data and brings meaning to the data with narrative and observations. Assists in creating and optimizing audience segmentation models that target specific audiences based on demographics, affinities, and behaviors.
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25 |
Consults with end users to gather and clarify data and reporting needs for complex business intelligence solutions and analytics. Writes queries, develops report templates, and dashboards.
- Maintains routine and ad hoc reports that are reliable, accurate, and cross-matched with other reports for consistency and clarity. Runs and modifies existing reports utilizing tools to gather and analyze data. Documents data analysis processes and makes sure data are maintained consistently. Works with the director to synthesize key findings and insights in reports and presentations for internal and external stakeholders. Uses software and tools to assist in the development of presentations and in the creation of data visualization, including tables and charts.
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20 |
Conducts industry benchmarking analysis and develops quantitative business cases. Presents recommendations to managers.
- Maintains dashboards to advise on engagement progress and opportunities for improvement. Works closely with the schools and colleges to track alumni engagement and volunteerism and recommend actions to increase participation. Deploys surveys to gather timely data to assess alumni and volunteer behavior and sentiment. Conducts analysis of alumni and volunteer demographics. Assists with benchmarking analysis with peer institutions.
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15 |
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Supports the technical implementation of platform roadmap designed to improve the data quality and collection of alumni data in the University Advancement CRM, as well as new digital engagement tools for alumni communities. Includes quality assurance testing, developing documentation, and conducting end user training.
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15 |
Conducts on-going analyses of data sources and data sets. Identifies issues and collaborates on developing solutions to data management challenges.
- Conducts quality checks on data and works with cross-functional teams in testing recommended solutions by validating data sets.
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10 |
Participates in developing and/or delivering curriculum for end user training to ensure user competence, data access, and optimal performance of BI tools and processes.
- Provides training on processes for requesting data pulls and reports. Works with the Alumni Engagement and University Relations teams on utilizing and interpreting data to inform strategy and decisions. Works with the schools and colleges in growing the number of inputs to make data sets more complete and robust. Identifies and analyzes errors and problems for end users, developing and applying functional solutions and/or conducting specific training as needed.
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10 |
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Serves on internal committees and participates on cross-functional teams to solve business, process, service and/systems issues.
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5 |
