General Information
| Job Description | BUS SYS ANL MGR 1 | Working Title | Director, Constituent Management and Technologies |
|---|---|---|---|
| Job Code | 000656 | Grade | 26 |
| Department Name | Advancement Services - D01282 | Department Head | Kim McDade |
| Supervisor | Kim McDade | Effective Date | 05/15/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 007304 | SYS ADM 3 | 1.0 |
| 000652 | APPLICATIONS PROGR 4 | 1.0 |
| 007177 | DATABASE ADM 3 | 1.0 |
| 007176 | DATABASE ADM 2 | 1.0 |
| 004959 | BUS INTEL SPEC 3 | 1.0 |
Generic Scope
| Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
| Receives business analysis department assignments in the form of objectives. Understands goals and processes by which to meet department goals and objectives. Exercises judgment within defined procedures, policies, and department protocol to determine appropriate action. |
Department Custom Scope
| The Director, Constituent Management and Technologies (CMT) oversees University Advancement's (UA's) information technology, data management, and data integrity efforts and serves as a leader in UA's data-driven culture with a focus on customer service. The Director is responsible for strategically designing and deploying state-of-the-art application platforms, data integration, and business intelligence strategies that meet UA objectives. The Director and the CMT team (6 full-time staff and 1 student worker) work with all departments and customers relating to University Advancement to propose, test, and implement business processes, procedures, and guidelines with a focus on adopting a "best practice" model. The Director will solicit, understand, and document the customer's IT and data requirements, processes and workflows. They will provide leadership to UA, partner with the UCR ITS community, and provide business systems best practice recommendations, training on system applications, and project management expertise. They will oversee the life cycle of changes to business systems and prepare detailed reports for users and customers. The Director will work with developers to create the functional specifications that meet those requirements and serve as a subject matter expert to the UA leadership team. This includes providing quality and timely business solutions and recommendations to key customers. This position requires an experienced business analyst who can partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions and recommendations. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field. | Required |
| Advanced Degree | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 8 - 13 years of related experience. | Required |
| Previous higher education experience. | Preferred |
| Previous supervisory/managerial experience. | Preferred |
| Typically 2 - 5 years of experience managing an information technology organization. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Provides direction to employees following established campus, medical center or Office of the President policies and management guidance to develop methods and procedures on new analysis projects.
|
30 |
Reviews work of analysts to measure meeting of department objectives.
|
25 |
Interaction frequently requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects and schedules.
|
10 |
Establishes and recommends changes to policies which affect the department to improve testing and analysis processes.
|
10 |
| Develops business processes with adequate business process controls and compliance aligned with regulatory requirements. Ensures compliance and business process controls. | 10 |
Interacts with peer managers across the organization.
|
5 |
| Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning. | 5 |
| Manages and delegates business analysis assignments. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Proven critical thinking, persuasion/negotiation, mentoring, leadership/management, problem solving, human resources policies and procedures relating to management responsibilities. | Required |
| Requires knowledge of business analysis function. | Required |
| Demonstrated verbal and written communication, quantitative and analytical skills. | Required |
| Advanced skills and methodologies associated with process and software design, modification and implementation. | Preferred |
| Demonstrated skill in managing technical staff. | Preferred |
| Advanced knowledge of business and process analysis functions. | Preferred |
| Knowledge relating to the design of processes and software across the organization. | Preferred |
| Demonstrated ability and knowledge leading projects associated with the use of integrated student information systems. | Preferred |
| Advanced knowledge of Raiser's Edge and Financial Edge databases. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
Other Special Requirements & Conditions
|
|
Level of Supervision Received
| General Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
|
Physical Requirements
|
Mental Requirements
|
Environmental Requirements
|
Critical Position
| Is Critical Position: Yes |