General Information

Job Description BUS SYS ANL MGR 1 Working Title Director, Constituent Management and Technologies
Job Code 000656 Grade 26
Department Name Advancement Services - D01282 Department Head Kim McDade
Supervisor Kim McDade Effective Date 05/15/2023
Position(s) Directly Supervised
Job Code Title FTE
007304 SYS ADM 3 1.0
007177 DATABASE ADM 3 1.0
007176 DATABASE ADM 2 1.0
004959 BUS INTEL SPEC 3 1.0

Generic Scope
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Custom Scope
Receives business analysis department assignments in the form of objectives. Understands goals and processes by which to meet department goals and objectives. Exercises judgment within defined procedures, policies, and department protocol to determine appropriate action.

Department Custom Scope
The Director, Constituent Management and Technologies (CMT) oversees University Advancement's (UA's) information technology, data management, and data integrity efforts and serves as a leader in UA's data-driven culture with a focus on customer service. The Director is responsible for strategically designing and deploying state-of-the-art application platforms, data integration, and business intelligence strategies that meet UA objectives. The Director and the CMT team (6 full-time staff and 1 student worker) work with all departments and customers relating to University Advancement to propose, test, and implement business processes, procedures, and guidelines with a focus on adopting a "best practice" model. The Director will solicit, understand, and document the customer's IT and data requirements, processes and workflows. They will provide leadership to UA, partner with the UCR ITS community, and provide business systems best practice recommendations, training on system applications, and project management expertise. They will oversee the life cycle of changes to business systems and prepare detailed reports for users and customers. The Director will work with developers to create the functional specifications that meet those requirements and serve as a subject matter expert to the UA leadership team. This includes providing quality and timely business solutions and recommendations to key customers. This position requires an experienced business analyst who can partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions and recommendations.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field. Required
Advanced Degree Preferred

Experience Requirements
Experience Requirement
8 - 13 years of related experience. Required
Previous higher education experience. Preferred
Previous supervisory/managerial experience. Preferred
Typically 2 - 5 years of experience managing an information technology organization. Preferred

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Provides direction to employees following established campus, medical center or Office of the President policies and management guidance to develop methods and procedures on new analysis projects.
  • Acts as the CMT business liaison for key advancement information systems, with a focus on those supporting Development, University Relations, Alumni Engagement, and Administrative Services.
Reviews work of analysts to measure meeting of department objectives.
  • Leads a small team of software engineers, programming analysts, and data integrity specialists to provide data analytics and ensure data integrity. Authors requirements documents for system integrations, performs system acceptance testing, and provides user training on new forms, rules and business processes in direct support for University Advancement.
Interaction frequently requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects and schedules.
  • Provides training on system applications and effectively communicates technical information to the UA community in user-friendly terms. Communicates with heads of all departments about common frustrations, hindrances, and other issues that interrupt their workflow. Documents technical aspects of Raiser's Edge, UA's alumni and donor software system.
Establishes and recommends changes to policies which affect the department to improve testing and analysis processes.
  • Serves as the functional lead coordinator for all vendor releases, upgrades, and patches.
Develops business processes with adequate business process controls and compliance aligned with regulatory requirements. Ensures compliance and business process controls.
Interacts with peer managers across the organization.
  • Serves on the Administrative Services Leadership Team
Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning.
Manages and delegates business analysis assignments.

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Proven critical thinking, persuasion/negotiation, mentoring, leadership/management, problem solving, human resources policies and procedures relating to management responsibilities. Required
Requires knowledge of business analysis function. Required
Demonstrated verbal and written communication, quantitative and analytical skills. Required
Advanced skills and methodologies associated with process and software design, modification and implementation. Preferred
Demonstrated skill in managing technical staff. Preferred
Advanced knowledge of business and process analysis functions. Preferred
Knowledge relating to the design of processes and software across the organization. Preferred
Demonstrated ability and knowledge leading projects associated with the use of integrated student information systems. Preferred
Advanced knowledge of Raiser's Edge and Financial Edge databases. Preferred

Special Requirements & Conditions
Special Condition Requirement
Must pass a background check. Required

Other Special Requirements & Conditions

Level of Supervision Received
General Direction


Working Environment

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : Occasionally
  • Sit : Constantly
  • Squat : Occasionally
  • Stand : Constantly
  • Crawl : N/A
  • Walk : Frequently
  • Climb : N/A

Mental Requirements
  • Read/Comprehend : Constantly
  • Write : Constantly
  • Perform Calculations : Occasionally
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493