General Information
| Job Description | APPLICATIONS PROGR 2 | Working Title | Junior Service Now Programmer |
|---|---|---|---|
| Job Code | 007299 | Grade | 20 |
| Department Name | Portfolio Demand & ITSM - D02065 | Department Head | Rebecca Hutchins |
| Supervisor | Richard Rodriguez | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Applies professional programming concepts for small to medium-sized projects or portions of larger projects. Resolves a variety of programming design and implementation issues. Works on programming assignments of moderate scope where analysis of situations or data requires a review of a variety of factors. |
Department Custom Scope
| Under the direction of the Service Management Manager, this Junior Service Now Programmer is responsible for application development using all phases of the software development lifecycle (conception, design, testing, production, and maintenance). As a junior-level developer, this position works closely with senior developers to gain knowledge and experience to analyze, design, build and document specifications for applications using the ServiceNow platform. Additionally, collaborate with fellow developers and business analysts to support discovery and requirements gatherings in an agile development environment. This role also provides technical guidance and applies information technology practices, community standards, and relevant policies and procedures to medium-sized projects or portions of large projects with moderate scope and complexity. Finally, works with campus stakeholders to resolve a wide range of issues and demonstrates competency in selecting tools, methods, and techniques to obtain results. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
| 2 - 4 years experience with ServiceNow module implementation and support | Preferred |
| 2 - 4 years experience with ServiceNow IT Business Management (ITBM) | Preferred |
| 2 - 4 years experience with ServiceNow IT Service Management (ITSM) | Preferred |
| 2 - 4 years experience with ServiceNow Customer Service Management (CSM) | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Plans, designs, develops, modifies, debugs and evaluates moderately complex software for functional areas. Analyzes existing software or works to formulate logic for moderately complex new systems and devises moderately complex algorithms. Performs data analysis and tests/debugs software. Designs and applies basic data sources. Applies effective programming security practices. | 65 |
| Executes test plans. Develops conversion and system implementation plans and regularly creates and executes unit tests. Employs source code control techniques. Assists with successful configuration management. | 25 |
| Gathers and analyzes data to prepare system and programming documentation. Assists with implementation of changes in development, maintenance and system standards and in the creation of software specifications. Regularly reports progress on projects. | 10 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Knowledge of secure software development. | Required |
| Demonstrated ability to follow software specifications. | Required |
| Knowledge of other IT related areas. | Required |
| Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. | Required |
| Intermediate skills associated with the design, development, modification and deployment of software, including object-oriented programming concepts. | Required |
| Demonstrated problem-solving skills. | Required |
| Demonstrated software repository skills. | Required |
| Demonstrated effective communication and interpersonal skills. | Required |
| Experience with common programming tools. | Required |
| Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. | Required |
| Demonstrated understanding of ServiceNow best practices and guidelines for development. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Travel Outside of Normal Business Hours | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| Supervision |
Environment
Working Environment
| Remote (working from home) with occasional visits to campus as necessary |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |