General Information
| Job Description | TRAINER 2 | Working Title | Systems Trainer & Improvement Specialist |
|---|---|---|---|
| Job Code | 004162 | Grade | 20 |
| Department Name | SOM Finance & Administration - D02013 | Department Head | Maria Aldana |
| Supervisor | Shellee Kreuter | Effective Date | 05/15/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. |
Custom Scope
| Works on training programs and needs assessments that are of moderate scope and complexity. Uses professional training concepts in the completion of assignments. Applies organization policies, procedures and programs to address training needs among various functions and departments. Exercises judgment within defined procedures and practices to determine appropriate actions. |
Department Custom Scope
| Serves as trainer and subject matter expert to develop training staff personnel. Assists with developing a regular outreach & training schedule to the SOM to mitigate changes of financial & applications restructures with lmpact23. The lmpact23 program is a multi-year initiative that will transform the way UC Riverside transacts, develops budgets, tracks spending/revenue, and performs financial reporting. The program's focus is to implement the UC mandated Common Chart of Accounts (CCOA), standardize business processes, and replace existing financial systems with new, cloud�based applications that include Concur Travel & Expense, Kuali Sponsored Programs, and Oracle. Assists with executing and analyzing quality plan and management mechanisms and monitors center delivery quality to enhance customer satisfaction and service experience. Collaborates with training resources to develop a regular outreach schedule to the SOM to mitigate changes of financial & applications restructures with IMPACT23. Involves monitoring the performance, quality and traffic operations for a service center. Assists with monitoring the application of the traffic function, including policy and procedures, operating structure, and information flow. Suggests recommendations to a team in achieving maximum efficiency of productivity for the department. Recommends solutions for monitoring performance and ensuring quality. The incumbent will independently research, formulate and present data analysis, reports and recommendations to management both orally and in writing. Must be able to work under the pressure of constantly changing priorities, unanticipated urgent demands, and multiple tasks. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
| Experience building training for Oracle Cloud Financials. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Works in a collaborative manner with a diverse organization community to administer, organize and conduct existing employee training programs and may assist in the development of new programs.
|
35 |
Monitors training results through employee progress and maintains records of training attendance to determine program effectiveness.
|
20 |
Applies professional training concepts.
|
15 |
Gathers and analyzes training resource data, prioritizes work assignments and develops training program recommendations, demonstrating organization and problem-solving skills.
|
15 |
| Exercises judgment within defined procedures and practices to determine appropriate actions. | 5 |
| Works under general supervision and receives general instructions regarding on-going training work, with detailed instructions provided on new training projects, assignments and initiatives. | 5 |
| Applies organization policies, procedures and programs in addressing training needs among various functions. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Working knowledge of functional area and understanding of how training may impact other areas. | Required |
| Good verbal, written and interpersonal communication skills and good presentation skills. | Required |
| Working knowledge of delivering training programs and of other areas of human resources. | Required |
| Good skills in delivering training programs. | Required |
| Working knowledge of adult learning theories and education methodologies. | Required |
| Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs. | Required |
| Working knowledge of conducting needs assessment. | Required |
| Familiar with current training programs and trends. | Required |
| Working knowledge of organizational policies and procedures. | Required |
| Working knowledge and skills with relevant business software systems; i.e., Word, Excel, Access, PowerPoint. | Required |
| Strong project management skills for planning, executing, identifying complex problems and related information to develop and evaluate options. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|
Other Special Requirements & Conditions
|
|
Level of Supervision Received
| Supervision |
Environment
Working Environment
| UC Intellicenter |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |