General Information


Job Description FOOD SVC MGR 2 Working Title Director of Retail and Restaurants
Job Code 000394 Grade 23
Department Name Dining Services - D01209 Department Head Marcus Van Vleet
Supervisor Marcus Van Vleet Effective Date 06/20/2023
Position(s) Directly Supervised
Job Code Title FTE
005235 FOOD SVC SUPV 2 3.0
007477 COMM SPEC 3 1.0
000393 FOOD SVC MGR 1 1.0

Generic Scope
Oversees through subordinate managers a large department or multiple smaller units, OR manages a highly specialized technical function/team. Has significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact.

Custom Scope
Establishes operational objectives and initiatives and seeks/provides resources to meet schedules and goals. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Identifies risks and responds accordingly. Involved in developing, modifying and executing policies that affect immediate operation(s) and may have campus-wide impact. Works on issues where analysis of situations or information requires an in-depth knowledge of organizational objectives. May serve as subject matter expert.

Department Custom Scope
Under the general direction of the Executive Director of Dining and Hospitality Services, the Director of Retail and Restaurants will lead, manage, and coordinate the recently renovated Barn restaurant complex and the seven day operations of the retail portion of the department. Key member of the senior management team responsible for quality leadership, service delivery and programs within Dining. Provides direct management to 5 FTE and indirectly supervises over 225 FTE (career, limited, and student employees) while also serving as the point of contact for all third party tenant and corporate contracts. Responsible for operational budgets of approximately $19 million and ensuring expenses are established and appropriately budgeted while focusing on growth, menu and guest service innovation, and operational efficiencies. Plans, directs and organizes daily business management practices for operations, human resources, financial controls, menu and product development and execution, maintenance, and research and development for all facilities. Holds a critical role in unit emergency planning and response as well as serves on the Auxiliary Services emergency team for response and recovery/continuity.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements
Experience Requirement
8 - 13 years of related experience. Required
Supervisory experience, preferably in food service industry. Preferred
Leadership experience in a high volume, customer service driven retail food service operation, to include financial and labor management, policy and procedure development, equipment procurement, maintenance, and repair, menu development, food production and quality control, health and safety, and technology information systems (such as POS and Inventory Management Systems). Required
Experience with managing entertainment events and alcohol sales and service. Required
Experience working with collective bargaining agreements and union represented employees. Preferred
Working knowledge of third party vendor agreements and business operations. Preferred
Experience with forecasting, preparing and analyzing operational budgets using on-line financial systems. Required
Food service experience in a higher education environment. Preferred

License Requirements
License Requirement
Valid driver's license and clean driving record. Required

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Provides leadership and direction to subordinate managers.
  • Provides clear direction to the mid-level managers to meet departmental growth, change, new program development and commitment to daily operations and financial performance. Provides direction and leadership to mid-level managers and all staff to ensure that departmental policies and procedures are administered, with daily activities conforming to the mission of Dining Services. Meets regularly with leadership.
20
Communicates and implements dining vision, mission, goals, objectives and strategic plans with subordinate personnel.
  • Responsible for daily oversight and overall vision setting for guest service, food quality, 3rd party commercial tenants, 3rd party bar tenant, and the entertainment program for The Barn and retail operations. Ensures financial viability of each operation through innovation, strategic planning, and operational efficiencies.
20
Develops and monitors budgets having department-wide impact.
  • Maintain fiscal controls within approved budgets and support the Executive Director in the planning of the annual budget. Ensure departmental accountability structures are established and the appropriate stewardship for resources and assets are in place. Review and analyze financial data and implement effective cost control procedures. Responsible for compiling and consolidating multiple operating budgets for multiple dining units. Oversees all 3rd party tenant contracts, percentage rent payments, and overall financial success of franchise operations.
10
Provides operational technical advice and direction to the Executive Director and Project Team in the strategic planning and design of new capital projects including food service facilities, equipment specifications and installations and existing facility renovations. Represents Dining Operations in the planning and design of new capital projects and facility renovations under the direction of Capital and Physical Planning and Office of Design and Construction.
10
Administers performance and personnel management.
  • Responsible for human resources functions of: recruitment, hiring, mentoring, discipline, corrective action and training of career, casual and student staff employees.
5
Administers quality control systems in food production and presentation within units.
  • Provide direction to ensure variety, quality production control, appearance, customer acceptability, food cost and labor controls. Works in collaboration with peer Director and leadership team in monitoring quality of food, service and sanitation of all facilities. Provides direction and support to the culinary team in the development of new menus and the enhancement of existing menus.
5
Enforces, reviews, and interprets safety and sanitation policies and procedures.
  • Meet regularly with Food Service Managers to review and ensure departmental policies and procedures are followed. Maintain standards of sanitation and safety for food preparation, kitchen equipment, catering vehicles and facilities as defined by Environmental Health & Safety regulations.
5
Administers strict adherence to IIPP and all regulations mandated by local, state and federal agencies in regard to safety, health and sanitation regulations.
  • Ensure that new and current employees receive orientation and/or annual training in proper food handling, safety and sanitation. Ensure proper maintenance, safety and sanitation levels. Ensure all Dining staff comply with relevant Health and Safety requirements and receive appropriate training.
5
Assists with departmental as well as Auxiliary Services emergency planning, training, response and recovery. Perform other duties and execute projects as assigned based on departmental need. May be required to operate a university vehicle.
5
Develops methods for improving efficiency and quality of service. Develops marketing and merchandising plans to increase sales of both regular cycle and special menus and to launch, promote or improve other food programs.
5
Establish and administer policies and systems related to the proper maintenance and repair of food service equipment. Provide equipment expertise in researching and developing new concepts, replacement plans for existing equipment and repairs.
5
Utilize and monitor food service computer systems, manage proper inspection, handling and storage for all inventories of food, supplies, linens and equipment. Establish effective security controls to ensure equipment and systems safekeeping. Provide controlled systems for requisitioning within all assigned areas.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Excellent and effective interpersonal and work leadership skills to provide guidance to all levels of personnel. Required
Strong computer applications skills. Required
Thorough knowledge in food service operations and sanitation regulations. Required
Thorough verbal and written communication skills in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management. Required
Excellent decision making and reasoning skills, and excellent ability to develop original ideas to solve problems and perform operations analysis and quality control analysis. Required
Knowledge of food service operations management, including cost control and expense analysis, strategic planning, labor scheduling, production, specification and meal plan control. Required
Demonstrated supervisory, leadership and human resource management knowledge to effectively administer and manage within a diverse and complex organization including recruitment, hiring, evaluation, compensation, time management, training and safety programs, and performance standards. Required
Proven ability to work independently, initiating innovative new programs, unit growth, development and change, and to deal with high pressure and emergency situations. Required
Advance knowledge of computer programs (Word, Excel, & Power Point) and menu and inventory management systems to administer and manage food service systems and the ability to create spreadsheets, reports, and presentations. Preferred
Knowledge of University systems, policies and procedures and familiarity with a UC campus community, its goals and philosophies. Preferred

Special Requirements & Conditions
Special Condition Requirement
Successfully pass criminal background check. Required
Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) Required
Travel Required
Travel Outside of Normal Business Hours Required
Hired candidate must successfully pass a background check through the DOJ and FBI. Required

Other Special Requirements & Conditions

Level of Supervision Received
General Direction

Environment

Working Environment
Campus

Other Requirements

Items Used
  • Standard Office Equipment
  • University Vehicles

Physical Requirements
  • Bend : Occasionally
  • Sit : Frequently
  • Squat : Occasionally
  • Stand : Frequently
  • Crawl : N/A
  • Walk : Frequently
  • Climb : N/A

Mental Requirements
  • Read/Comprehend : Frequently
  • Write : Frequently
  • Perform Calculations : Frequently
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : Yes
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

More Information

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