General Information


Job Description STDT SVC ADVISOR 2 Working Title Undergraduate Assistant Programs Coordinator
Job Code 004574 Grade 18
Department Name BUS Infrast Admin Prgm Srv Sup - D01039 Department Head Yunzeng Wang
Supervisor Lata Patel Effective Date 05/30/2023
Position(s) Directly Supervised
Job Code Title FTE

Generic Scope
Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope
Applies professional student services concepts. Provides varied student services to students, faculty, and department/school/college management. Works on moderately complex issues. Receives assistance on more complex issues.

Department Custom Scope
This is an On-Campus Position. Under the supervision of the Assistant Director, the incumbent will coordinate all special events and programs sponsored by the Undergraduate (UG) Programs Office, ie Student Development Fund, Coffee Chats and Business Student Leadership conference, includes all aspects of event management, ie logistics and purchasing. Provides advice and assistance to students on academic and degree progress and major requirements; assists students in determining a major, alternative academic options, resolve scheduling conflicts, and similar issues. The program coordinator will support Assistant Director with aspects of the enrollment management process which directly impacts students, faculty, teaching assistants and graduate advising department.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements
Experience Requirement
2 - 4 years of related experience. Required
Years of experience in Higher education Preferred

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Events: Coordinates and implements non-complex student events and assists in the planning and implementation of complex events.
  • Coordinate all special events and programs sponsored by the Undergraduate (UG) Programs Office, ie Student Development Fund, Coffee Chats and Business Student Leadership conference, includes all aspects of event management, ie logistics and purchasing. Primary point of contact for all Business Student Organizations and UG Programs Office representative for the�School of Business Leadership Council (SBLC). Provides support to all joint events planned within the School of Business, ie Beta Gamma Sigma (BGS), Etiquette Dinner and Commencement.
30
Academic Advising: Provides advice and assistance to students on academic and degree progress and major requirements; assists students in determining a major, alternative academic options, resolve scheduling conflicts, and similar issues.
  • Utilize Banner and other campus student information databases and CMS systems(ie BANNER and TargetX) to support academic advising, ie major changes, concentrations, graduation applications. Assist current and prospective students with general information about the Undergraduate Program, the School of Business, and UCR resources. Supporting academic advisors by coordinating advising related workshops and events, ie mandatory workshops and orientation. Primary individual responsible to manage the undergraduate email account.
20
Support Assistant Director in all front desk operations. Including resolution of concerns or complaints and scheduling/rescheduling appointments. Supervise, hire, train and maintain work schedule for all student assistants assigned to front desk operations. Compiles and prepares all purchasing documentation and works with the Dean's office Transactors on behalf of the Undergraduate Program including reimbursements, P.Os, campus recharges, and travel. Works with the Director and Assistant Director to verify and track UG budget and fund availability and ensure that all requests are in compliance with applicable regulations and policies.�
20
Applies professional student services concepts in providing a variety of student services to the student population served by the organization, and to faculty and management within that organization.
  • Provide support and maintain office hours for Teaching Assistants, Student Organizations and Lecturers located in the Undergraduate office. Ensure instructional and testing materials are obtained and delivered in a timely manner to faculty and Teaching Assistants. Support Assistant Director with aspects of the enrollment management process which directly impacts students, faculty, teaching assistants and graduate advising department.
10
Communications/Marketing: Develop and implement undergraduate office student assistant handbook. Creating and maintaining Canvas/elearn accounts with Undergraduate Business Programs information. Responsible for maintaining all aspects of the UG email account ie, general email correspondence to students and stakeholders. Monitoring and updating(as needed) UG databases, website and social media accounts.
10
Student Orientation: Conducts orientations of new students.
  • Coordinate orientation(s) for new School of Business undergraduate students.
5
Support recruitment and admissions initiatives as needed when assigned by Director and Assistant Director. Helps coordinate business specific recruitment and admissions events. On occasion, visits to high schools and community colleges maybe required.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Ability in problem identification and reasoning. Required
Interpersonal skills. Required
Skills in service orientation, organization, active listening, and critical thinking. Required
Ability to multi-task; verbal and written communication skills. Required
Multicultural competencies; ability to work with diverse populations. Required
Understanding of University rules and regulations. Preferred
Basic knowledge of student immigration and visa processes pertaining to international students and scholars. Preferred
Knowledge of University-specific computer application programs and pertinent databases. Preferred
Knowledge of advising and counseling techniques. Preferred
Knowledge of University processes and procedures. Preferred

Special Requirements & Conditions
Special Condition Requirement

Other Special Requirements & Conditions

Level of Supervision Received
Supervision

Environment

Working Environment
Campus

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : Occasionally
  • Sit : Frequently
  • Squat : Occasionally
  • Stand : Occasionally
  • Crawl : N/A
  • Walk : Frequently
  • Climb : N/A

Mental Requirements
  • Read/Comprehend : Constantly
  • Write : Constantly
  • Perform Calculations : Constantly
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

More Information

General Campus Information

University of California, Riverside
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Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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