General Information
| Job Description | COMM AND NETWORK TCHL ANL 3 | Working Title | Network Administrator |
|---|---|---|---|
| Job Code | 007566 | Grade | 23 |
| Department Name | Network Operations - D01138 | Department Head | Sheri Morgan |
| Supervisor | Robert Lee | Effective Date | 07/03/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Generic Scope
| Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. |
Custom Scope
| Applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. Resolves a wide range of complex issues. Demonstrates competency in selecting methods and techniques to obtain solutions. |
Department Custom Scope
| The Network Administrator is a member of the Network Operations team within Information Technology Solutions (ITS) and shares responsibility for the development, operation, and maintenance of UCR's network infrastructure. Responsibilities include managing wire/wireless networks, VoIP, installation and configuration of all network equipment (traditional network and telecom specific). The Network Administrator must maintain a high level of network-related expertise and a high level of awareness regarding any technology implemented within the university (e.g.. routers, switches, firewalls, wireless, load balancing). The incumbent must work closely with all teams to ensure seamless delivery of infrastructure implementations. The Network Administrator will act as a line of support for the Network team, providing timely troubleshooting and diagnosis for incident/problem resolution. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
License Requirements
| License | Requirement |
|---|---|
| Valid Driver License | Required |
Certification Requirements
| Certification | Requirement |
|---|---|
| Network + | Preferred |
| Cisco Certified Network Associate (CCNA) | Preferred |
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Implements complex communications and network system changes. Participates in the configuration and testing of complex network diagnostic tools and software.
|
20 |
Responsible for general network issue determination and resolution. Troubleshoots complex issues in network systems software and distribution and access electronics for medium and large network installations. Works directly with vendor/manufacturer technical support to isolate and resolve complex hardware and software issues. Configures and troubleshoots systems that support network services.
|
20 |
Identifies and selects training opportunities for professional development. Participates in cross-functional group discussions, activities and efforts.
|
20 |
Coordinates all phases of multiple, complex network projects: planning, design, procurement, implementation and documentation. Consults with other units on new or retrofit building projects and to provide advice and guidance on communications infrastructure.
|
20 |
Performs complex analysis and takes a lead role in the design, specification and installation of distribution and access electronics. Evaluates and tests new or enhanced electronics and services. Provides expert advice to users/units on communication needs.
|
10 |
| Contribute to and maintain practices related to networks. Develop and maintain installation and configuration procedures, and network related documentation. Update and provide documentation for all network devices implemented and maintained. | 5 |
| Responsible for documenting Root Cause Analysis (RCA) after a service outage or disruptive event. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Strong interpersonal and communication skills to build and foster partnerships with customers, technical teams, and management in an audience-friendly manner. | Required |
| Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary. | Required |
| Working knowledge of Microsoft Windows and Linux networking systems, Microsoft Active Directory, Office 365, DNS, WINS, SSL VPN, IPSEC VPN, and standards such as Ethernet, LAN, WAN, VoIP, UDP, TCP/IP, 802.1x | Required |
| Able to learn effectively and meet deadlines. | Required |
| In-depth experience with network diagnostic and performance management tools and software. | Required |
| Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. | Required |
| Able to support Network WAN/LAN infrastructure and maintain Enterprise networking services such as (VPN, NAC, routers, switches, wireless infrastructure, VoIP servers). | Required |
| Demonstrated attention to details, practical problem solving abilities, ability to proactively identify opportunities and quickly implement solutions. | Required |
| Strong team player with excellent customer service skills along with a demonstrated commitment to service excellence, quality and client communication. Adhere to our mission of "Enabling Customer Success." | Required |
| Aware of best practices in Information Technology service delivery such as ITIL. | Required |
| Thorough and broad knowledge and experience working with network management systems. | Required |
| Ability to gather, organize and analyze data in the completion of a variety of functional assignments. | Required |
| Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks. | Required |
| Demonstrated diverse problem-solving skills. | Required |
| Able to work independently and has the desire to learn and share knowledge with team members. | Required |
| Self-motivated and works independently and as part of a team. | Required |
| Ability to exercise sound judgement and make decisions within scope of the position. | Required |
| Able to monitor, maintain and upgrade network equipment. Provide Tier 3 network support and troubleshoot with Network Engineering and Operation team with limited supervision. | Required |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Must possess or obtain a Valid CA Driver's License in accordance with the California Department of Motor Vehicles in order to drive either University-owned vehicles or personal vehicle to various sites on UCR's general campus as well as off campus sites (e.g. Palm Desert). | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Ability to work periodically outside of Normal Business Hours as assigned. | Required |
| Must be able to participate as part of the on-call rotation schedule for after hours support. | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |