UCR Jobs

General Information

Job Description	HC ADM SHS MGR 1	Working Title	Administrative Director, Student Health Services
Job Code	005680	Grade	25
Department Name	Student Health Services - D01165	Department Head	Denise Woods
Supervisor	Denise Woods	Effective Date

Position(s) Directly Supervised

Job Code	Title	FTE
009360	CLIN OPS SHS SUPV 2	1.0
000581	PHARMACY SHS MGR 1	1.0
008795	CLIN APPLICATIONS PROFL 2	1.0
004722	BLANK AST 3	1.0

Generic Scope

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Custom Scope

Responsible for managing the administrative and/or clinic operations of a student medical center, Typically includes one or more of the following functions: primary care clinic, ancillary units such as Pharmacy or Radiology. Assumes accountability for decisions made by subordinates. Performs long and short term planning for function. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.

Responsible for managing the administrative and/or clinic operations of a student medical center, Typically includes one or more of the following functions: primary care clinic, ancillary units such as Pharmacy or Radiology. Assumes accountability for decisions made by subordinates. Performs long and short term planning for function. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.

Department Custom Scope

Under the general direction and in collaboration with the Associate Vice Chancellor for Health, Well-being, and Safety (AVC-HWS), the Student Health Services (SHS) Administrative Director is responsible for providing strategic leadership, administrative management, and fiscal oversight of a comprehensive model of health services for a campus of approximately 27,000+ undergraduate and graduate students with a focus on efforts to enhance equity-based, inclusive, and trauma-informed care for all students. This position is responsible for providing the campus with health leadership on known and emerging issues relevant to the health and well-being of all UCR students. The Administrative Director will work in partnership with the AVC-HWS to formulate a long-term strategic plan in concert with the mission, goals, and objectives of the University and the Health, Well-being, and Safety Division. They will identify and respond to campus needs and industry developments while maintaining flexibility; prepare for and proactively responding to shifting opportunities. The Administrative Director creates and maintains effective working relationships with other entities within Health, Well-being, and Safety departments, as well as all on-campus stakeholder groups, including University Administration, Student Affairs, Intercollegiate Athletics (Div. I), Academic Programs, Residential Life, Housing Services, Auxiliary Services, Risk Management, and various student group organizations, workgroups, and government to identify opportunities for synergies and collaborations.

Under the general direction and in collaboration with the Associate Vice Chancellor for Health, Well-being, and Safety (AVC-HWS), the Student Health Services (SHS) Administrative Director is responsible for providing strategic leadership, administrative management, and fiscal oversight of a comprehensive model of health services for a campus of approximately 27,000+ undergraduate and graduate students with a focus on efforts to enhance equity-based, inclusive, and trauma-informed care for all students. This position is responsible for providing the campus with health leadership on known and emerging issues relevant to the health and well-being of all UCR students. The Administrative Director will work in partnership with the AVC-HWS to formulate a long-term strategic plan in concert with the mission, goals, and objectives of the University and the Health, Well-being, and Safety Division. They will identify and respond to campus needs and industry developments while maintaining flexibility; prepare for and proactively responding to shifting opportunities. The Administrative Director creates and maintains effective working relationships with other entities within Health, Well-being, and Safety departments, as well as all on-campus stakeholder groups, including University Administration, Student Affairs, Intercollegiate Athletics (Div. I), Academic Programs, Residential Life, Housing Services, Auxiliary Services, Risk Management, and various student group organizations, workgroups, and government to identify opportunities for synergies and collaborations.

Education & Experience Requirements

Education Requirements

Degree	Requirement
Bachelor's degree in related area and/or equivalent experience/training.	Required
Terminal or Master's degree in Health Care Administration, Business, or closely related field.	Preferred

Experience Requirements

Experience	Requirement
8 - 13 years of related experience.	Required
5 - 7 years of management experience in a large healthcare or ambulatory setting.	Required
Experience in delivering a professional practice model that supports collaboration and utilization of data for clinical and administrative operations.	Required
Experience in management of public health and population health.	Preferred
Experience with nationally recognized accreditation standards in fields related to health care and/ or counseling.	Preferred
Experience supervising and evaluating employees in a union environment ensuring compliance with bargaining unit requirements and facilitating the effective resolution of issues between management and staff.	Preferred
Previous supervisory/managerial experience.	Preferred

License Requirements

Certification Requirements

Certification	Requirement

Educational Condition Requirements

Condition	Requirement

Key Responsibilities

Description	% Time
Manages, through staff, the daily operation of the unit with full responsibility for the outcome. Provide direction to subordinate managers/supervisors and facilitate organizational change to achieve the quality, access, and cost-of-service objectives. Create and maintain a strong sense of teamwork and encourage collaboration across SHS, Health, Well-being and Safety, Student Affairs, and other academic and administrative units within the University. Develop appropriate staffing models that include professional medical staff, management and administrative staff. Work effectively with the medical staff to provide personnel, equipment, and facilities support required to carry out their responsibilities.	40
Administers key student health care programs, including but not limited to student health, dental, and vision care insurance plans. Analyzes plan performance and utilization for the location. Manages Pharmacy, Insurance, and Front Desk Services. Formulate, develop, and implement policies and procedures. Works collaboratively with the Chief Medical Officer to provide leadership, management, and direction that ensures the integration and unified operation of comprehensive student health services that encompass a full medical clinic, including laboratory services, radiology, medical records, pharmacy, and dental services.	20
Prepares short and long range planning for administrative services, clinic operations and improvements to processes. Plans and implements the use and update of clinical information systems. Conducts periodic and/or ongoing assessments of services and create reports on the efficacy of services, including any changes necessary to meet established goals and objectives. Ensure SHS procedures and operations are in full compliance with the regulations and standards of the University of California, the State of California, the federal government, and other agencies. Ensure medical and other protocols are in place and compliant with the standards of relevant agencies and national associations. Ensure that healthcare services are of sufficient quantity and quality as determined by national standards and assessments of student consumers. Maintain AAAHC accreditation. Establishes and recommends changes to policies that affect the assigned unit(s).	15
Manages the fiscal operations of the clinic, including financial modelling based on changing healthcare environment and student population. In collaboration with the ASSET Sr. Director of Financial & Business Operations, helps oversee revenue flow and make recommendations for services, rate structures, organizational structures, and operational efficiency. Provides long-range planning and establishes SHS goals. Develops and monitors operational and budget processes, staff FTE, finance, human resources, and space planning. Manages systems and procedures to protect departmental assets.	10
Partners with departments across Health, Well-being, and Safety (HWS) to ensure the integration and unification of health programs and services that promote a culture of wellness for the entire campus community. Facilitates the work of the Student Health Advisory Committee (SHAC), participates in a variety of other campus committees, and serves as the health services liaison with campus and the local community. Collaborates in the coordination of campus responses to emergencies, pandemics, other health or wellness-related crises, and disasters.	10
Other duties as assigned.	5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability	Requirement
Comprehensive knowledge of clinical operations. Broad knowledge associated with managing medical care units and establishing operational efficiencies. Knowledge of health care delivery systems. Comprehensive knowledge of campus policies, programs and initiatives relating to Health Care services provided to students, faculty and staff.	Required
Comprehensive knowledge of HR-related policies and procedures. Knowledge of union contracts and preparation of contract negotiations, in consultation with Human Resources.	Required
Skills in providing and managing the delivery of medical care services to a diverse client population.	Required
Position must be able to establish priorities, goals and objectives and timelines for achievement of goals.	Required
Excellent written and verbal communication skills to communicate effectively with students, faculty and staff at all levels in the organization, business partners and the medical community.	Required
Knowledge and understanding of internal control practices and their impact on protecting University resources.	Required
Must be able to collaborate with medical staff members and others across campus, both internal and external, at all levels in the organization on matters of significance.	Required
Broad knowledge of financial transactions and financial systems, as well as related policy, accounting, and regulatory compliance requirements.	Required
Must have project management and organizational leadership skills.	Required
Comprehensive knowledge of budget/fiscal related processes.	Required
Must be computer literate.	Required
Effective oral and written communication skills, including facilitating open discussions and writing clear and concise reports; strong leadership and interpersonal skills; collaborating and responding to multiple constituencies and making meaningful connections within and outside the department/ university.	Required
Ability to identify and use metrics to manage ongoing process improvement for service delivery and financial sustainability.	Required
Ability to develop performance measures to demonstrate the impact of services on patient health outcomes.	Required
Ability to effectively lead a complex organization in a higher education health care setting.	Preferred
Thorough understanding of young adult contemporary healthcare issues and the skills to work effectively with a college-age population, international students, faculty, and staff.	Preferred
Knowledge of work associated with Diversity, Equity & Inclusion (DEI) in a highly diverse environment.	Preferred

Special Requirements & Conditions

Special Condition	Requirement
Travel Outside of Normal Business Hours	Required
Travel	Required

Other Special Requirements & Conditions

Level of Supervision Received

General Direction

General Direction

Environment

Working Environment

Campus

Campus

Other Requirements

Items Used

Standard Office Equipment

Standard Office Equipment

Physical Requirements

Bend : N/A Sit : Frequently Squat : N/A Stand : Occasionally Crawl : N/A Walk : Occasionally Climb : N/A

Bend : N/A
Sit : Frequently
Squat : N/A
Stand : Occasionally
Crawl : N/A
Walk : Occasionally
Climb : N/A

Mental Requirements

Read/Comprehend : Constantly Write : Constantly Perform Calculations : Frequently Communicate Orally : Constantly Reason & Analyze : Constantly

Read/Comprehend : Constantly
Write : Constantly
Perform Calculations : Frequently
Communicate Orally : Constantly
Reason & Analyze : Constantly

Environmental Requirements

Is exposed to excessive noise : No Is around moving machinery : No Is exposed to marked changes in temperature and/or humidity : No Drives motorized equipment : No Works in confined quarters : No Dust : No Fumes : No

Is exposed to excessive noise : No
Is around moving machinery : No
Is exposed to marked changes in temperature and/or humidity : No
Drives motorized equipment : No
Works in confined quarters : No
Dust : No
Fumes : No

Critical Position

Is Critical Position: Yes

Is Critical Position: Yes

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