General Information
Job Description | HC ADM SHS MGR 1 | Working Title | Administrative Director, Student Health Services |
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Job Code | 005680 | Grade | 25 |
Department Name | Student Health Services - D01165 | Department Head | Denise Woods |
Supervisor | Denise Woods | Effective Date |
Position(s) Directly Supervised
Job Code | Title | FTE |
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009360 | CLIN OPS SHS SUPV 2 | 1.0 |
000581 | PHARMACY SHS MGR 1 | 1.0 |
008795 | CLIN APPLICATIONS PROFL 2 | 1.0 |
004722 | BLANK AST 3 | 1.0 |
Generic Scope
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. |
Custom Scope
Responsible for managing the administrative and/or clinic operations of a student medical center, Typically includes one or more of the following functions: primary care clinic, ancillary units such as Pharmacy or Radiology. Assumes accountability for decisions made by subordinates. Performs long and short term planning for function. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. |
Department Custom Scope
Under the general direction and in collaboration with the Associate Vice Chancellor for Health, Well-being, and Safety (AVC-HWS), the Student Health Services (SHS) Administrative Director is responsible for providing strategic leadership, administrative management, and fiscal oversight of a comprehensive model of health services for a campus of approximately 27,000+ undergraduate and graduate students with a focus on efforts to enhance equity-based, inclusive, and trauma-informed care for all students. This position is responsible for providing the campus with health leadership on known and emerging issues relevant to the health and well-being of all UCR students. The Administrative Director will work in partnership with the AVC-HWS to formulate a long-term strategic plan in concert with the mission, goals, and objectives of the University and the Health, Well-being, and Safety Division. They will identify and respond to campus needs and industry developments while maintaining flexibility; prepare for and proactively responding to shifting opportunities. The Administrative Director creates and maintains effective working relationships with other entities within Health, Well-being, and Safety departments, as well as all on-campus stakeholder groups, including University Administration, Student Affairs, Intercollegiate Athletics (Div. I), Academic Programs, Residential Life, Housing Services, Auxiliary Services, Risk Management, and various student group organizations, workgroups, and government to identify opportunities for synergies and collaborations. |
Education & Experience Requirements
Education Requirements
Degree | Requirement |
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Bachelor's degree in related area and/or equivalent experience/training. | Required |
Terminal or Master's degree in Health Care Administration, Business, or closely related field. | Preferred |
Experience Requirements
Experience | Requirement |
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8 - 13 years of related experience. | Required |
5 - 7 years of management experience in a large healthcare or ambulatory setting. | Required |
Experience in delivering a professional practice model that supports collaboration and utilization of data for clinical and administrative operations. | Required |
Experience in management of public health and population health. | Preferred |
Experience with nationally recognized accreditation standards in fields related to health care and/ or counseling. | Preferred |
Experience supervising and evaluating employees in a union environment ensuring compliance with bargaining unit requirements and facilitating the effective resolution of issues between management and staff. | Preferred |
Previous supervisory/managerial experience. | Preferred |
License Requirements
Certification Requirements
Certification | Requirement |
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Educational Condition Requirements
Condition | Requirement |
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Key Responsibilities
Description | % Time |
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Manages, through staff, the daily operation of the unit with full responsibility for the outcome.
|
40 |
Administers key student health care programs, including but not limited to student health, dental, and vision care insurance plans. Analyzes plan performance and utilization for the location.
|
20 |
Prepares short and long range planning for administrative services, clinic operations and improvements to processes. Plans and implements the use and update of clinical information systems.
|
15 |
Manages the fiscal operations of the clinic, including financial modelling based on changing healthcare environment and student population.
|
10 |
Partners with departments across Health, Well-being, and Safety (HWS) to ensure the integration and unification of health programs and services that promote a culture of wellness for the entire campus community. Facilitates the work of the Student Health Advisory Committee (SHAC), participates in a variety of other campus committees, and serves as the health services liaison with campus and the local community. Collaborates in the coordination of campus responses to emergencies, pandemics, other health or wellness-related crises, and disasters. | 10 |
Other duties as assigned. | 5 |
Knowledge, Skills & Abilities
Knowledge/Skill/Ability | Requirement |
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Comprehensive knowledge of clinical operations. Broad knowledge associated with managing medical care units and establishing operational efficiencies. Knowledge of health care delivery systems. Comprehensive knowledge of campus policies, programs and initiatives relating to Health Care services provided to students, faculty and staff. | Required |
Comprehensive knowledge of HR-related policies and procedures. Knowledge of union contracts and preparation of contract negotiations, in consultation with Human Resources. | Required |
Skills in providing and managing the delivery of medical care services to a diverse client population. | Required |
Position must be able to establish priorities, goals and objectives and timelines for achievement of goals. | Required |
Excellent written and verbal communication skills to communicate effectively with students, faculty and staff at all levels in the organization, business partners and the medical community. | Required |
Knowledge and understanding of internal control practices and their impact on protecting University resources. | Required |
Must be able to collaborate with medical staff members and others across campus, both internal and external, at all levels in the organization on matters of significance. | Required |
Broad knowledge of financial transactions and financial systems, as well as related policy, accounting, and regulatory compliance requirements. | Required |
Must have project management and organizational leadership skills. | Required |
Comprehensive knowledge of budget/fiscal related processes. | Required |
Must be computer literate. | Required |
Effective oral and written communication skills, including facilitating open discussions and writing clear and concise reports; strong leadership and interpersonal skills; collaborating and responding to multiple constituencies and making meaningful connections within and outside the department/ university. | Required |
Ability to identify and use metrics to manage ongoing process improvement for service delivery and financial sustainability. | Required |
Ability to develop performance measures to demonstrate the impact of services on patient health outcomes. | Required |
Ability to effectively lead a complex organization in a higher education health care setting. | Preferred |
Thorough understanding of young adult contemporary healthcare issues and the skills to work effectively with a college-age population, international students, faculty, and staff. | Preferred |
Knowledge of work associated with Diversity, Equity & Inclusion (DEI) in a highly diverse environment. | Preferred |
Special Requirements & Conditions
Special Condition | Requirement |
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Travel Outside of Normal Business Hours | Required |
Travel | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
General Direction |
Environment
Working Environment
Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
Is Critical Position: Yes |