General Information
| Job Description | LIBRARY SUPV 1 | Working Title | Interlibrary Loan Supervisor |
|---|---|---|---|
| Job Code | 006286 | Grade | 18 |
| Department Name | University Library - D01090 | Department Head | Steven Mandeville-Gamble |
| Supervisor | Sahra Klawitter | Effective Date |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 006759 | LIBRARY AST 4 | 2.0 |
| 006760 | LIBRARY AST 3 | 1.0 |
Generic Scope
| Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. |
Custom Scope
| Supervises students and Library Assistants who are performing routine and/or largely operational duties as part of the overall operations of a library. Responsible for day-to-day operations. Provides technical guidance and resolves issues such as general communications and complaints, processing materials, and bibliographic checking. |
Department Custom Scope
| Supervises students and Library Assistants who are performing routine and / or largely operational duties as part of the overall operations of a library. Responsible for day-to-day operations. Provides technical guidance and resolves issues such as general communications and complaints, processing materials, and bibliographic checking. This position is designated as a Mandated Reporter and will be required to complete trainings and comply with CANRA. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience Requirements
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Experience using Ex Libris' Alma and Primo products. | Preferred |
| Experience using OCLC WorldShare ILL and Tipasa products. | Preferred |
| Previous supervisory/managerial experience. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Supervises students and Library Assistant staff who perform routine duties and responsibilities according to established guidelines, procedures and policies.
|
30 |
Provides direction and assistance to subordinates on difficult and complex operational library services matters.
|
20 |
| Manage and update borrowing and lending settings in various ILL software and websites, including OCLC. Create and maintain data, consortia groups and paths, schedules, lending policies, and other information, and access and update as appropriate. | 20 |
| Sets performance expectations, monitors performance, provides corrective action, and recommends employee selection, corrective action, and dismissals. | 10 |
| Manages schedules of staff to ensure adequate coverage for library users, and processing in areas such as circulation, preservation, cataloging, and serials processing. | 5 |
| Recognizes when to forward problems to manager for resolution. | 5 |
| Maintains knowledge of current industry trends and performs continuous assessment of innovative methodologies, technologies and approaches. Collaborate with the department head to identify opportunities for improvement and communicates them to Library leadership. Represents UC, Riverside on UC-wide committees and working groups. | 5 |
| Performs other duties as assigned. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| General knowledge of library practices and procedures; problem solving skills. | Required |
| Effective supervisory skills. | Required |
| Ability to foster a respectful, cooperative, professional and courteous environment, maintain confidentiality, and employ tact and diplomacy. | Required |
| Knowledge of copyright law as it pertains to interlibrary loans. | Required |
| Demonstrated ability to utilize productivity tools such as email, spreadsheet, and written documents such as the Microsoft suite or google drive products. | Required |
| Ability to effectively supervise personnel. | Required |
| Self-management skills, including: ability to perform with frequent interruptions, ability to perform under conditions of a fluctuating workload, ability to set priorities that accurately reflect the relative importance of job responsibilities. | Required |
| Demonstrated interpersonal and communication skills, with the ability to interact diplomatically and in a positive manner, and to understand, support, and communicate organizational goals, policies, and procedures to UC faculty, staff, students, and members of the general public. | Required |
| Demonstrated knowledge of interlibrary loan policies, procedures, and best practices within an academic research institution. | Required |
| Ability to perform accurate, detailed work. | Required |
| Demonstrated leadership skills and ability to provide work direction, coaching, and mentoring; foster work within a team framework, participate in group discussions regarding systems, procedures, and goals for the department. | Preferred |
| Skill in gathering, analyzing and reporting workflow statistics and tracking budgets. Analyze statistics to assess impacts and trends. Use statistics to make data driven decisions. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Must pass FBI/Department of Justice background check. | Required |
| This position is designated as a Mandated Reporter and will be required to complete trainings and comply with CANRA. | Required |
| Must be able to work flexible hours for staffing in backup situations including days, evenings, and weekends. | Required |
Other Special Requirements & Conditions
|
|
Level of Supervision Received
| Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |