General Information


Job Description MARKETING SPEC 4 Working Title Director of Marketing and Communications
Job Code 007555 Grade 24
Department Name Dean's Office - D01000 Department Head Joi Spencer
Supervisor Joi Spencer Effective Date 09/11/2023
Position(s) Directly Supervised
Job Code Title FTE
007551 MARKETING SPEC 2 1.0

Generic Scope
Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

Custom Scope
Uses advanced marketing concepts to create, develop, implement and manage comprehensive promotional marketing and sales strategies/plans, including short and long-range strategic planning. Responsibilities include comprehensive promotion and advertising and/or market research activities. Projects and/or programs are typically complex and require a high degree of technical marketing expertise. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

Department Custom Scope
The Director of Marketing and Communications is responsible for developing, implementing, and managing comprehensive communications and marketing strategies for the School of Education. Major duties include the development and implementation of the school's comprehensive communications content strategy (including web/digital, written, and video communications); multi-platform marketing campaigns including advanced digital marketing strategies; and partnerships and programs aimed at building the SOE's brand reputation, raising visibility of the school's faculty, research, and accomplishments, and supporting the school's key initiatives, with a focus on growing graduate student enrollment with a focus on addressing the severe under-representation of Black and Indigenous students. The Director serves as the marketing leader for the School of Education (SOE), is a key member of the Dean's senior leadership team, and provides strategic and operational leadership for all aspects of SOE marketing and communication. The Director of Marketing and Communications will interact with a sophisticated, assertive audience of potential School of Education applicants, and therefore, must possess excellent communication skills and persuasive dialogue. As the UCR School of Education has multiple programs dependent upon student enrollment, this position has a significant impact on the School's revenue generation.

Education & Experience Requirements

Education Requirements
Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Master's degree in related area and/or equivalent experience/training Preferred

Experience Requirements
Experience Requirement
6 - 10 years of related experience. Required

License Requirements

Certification Requirements
Certification Requirement

Educational Condition Requirements
Condition Requirement

Key Responsibilities

Description % Time
Creates, develops, implements and manages comprehensive promotional sales strategies/plans, including short and long-range strategic planning.
  • Develop, direct, and monitor annual marketing and communications strategies in a manner that builds and enhances SOE's brand and equity goals, and supports the school's key initiatives, including enrollment management; develops and manages departmental budget. Such planning should include a focus on improving equity outcomes.
25
Creates, develops, implements and evaluates strategic marketing programs, projects, and campaigns.
  • Work closely with the SOE senior leadership team, Director of Teacher Education, and program advisors to develop, implement, and evaluate the marketing and recruitment strategies for all graduate, teacher education and undergraduate programs, with an eye toward SOE?s equity-focused mission of UCR as a minority serving land-grant institution, situated in the Inland Empire and located on tribal land. Plan, execute, and evaluate traditional and digital marketing campaigns utilizing best practices for student recruitment, and plan and implement high-impact events and programs aimed at increasing enrollment, addressing racial equity gaps, and raising visibility of the school.
20
Produces informational material for sales force and media communications designed to reach maximum number of partners/prospects.
  • Directs and oversees the school's website, and overall content strategy, producing high impact communications such as annual reports, brochures, newsletter, feature stories, email marketing campaigns/CRM messaging, videos, Dean's remarks, and presentations; and strategically deploys communications to best engage key stakeholders; has an inclusive and community-engagement oriented vision for expanding who our stakeholders are/could be. This may include bringing stakeholders with larger budgets into alignment with equity-focused goals that align with the communities we serve. Monitors and evaluates analytics and engagement to inform strategy; be able to speak to how this relates to equity-goals and mission of SOE.
20
Builds and maintains effective relationships with outside (non-campus and/or medical center affiliated) companies and organizations.
  • Build positive and collaborative relationships with partners including University Communications and Graduate Division. Serve on campus-wide committees including Senior Communicators Committee, UCR Website Committee, and Graduate Recruitment committee.
10
Plans, creates, and develops events, programs, and sponsorships aimed at building SOE's brand and advancing strategic goals.
10
Ensures promotion of "brand" identity and maintains and monitors "brand" communications to both campus and/or medical center and off-campus and/or medical center agencies.
  • Work closely with partners including Student Affairs Marketing/Undergraduate Admissions, University Communications, SOE's Public Information Officer, Development, and community partners to ensure consistent messaging and visual identity are maintained throughout press releases, news stories, flyers, viewbooks, and other collateral produced by partners.
5
Consults with campus and/or medical center management, product managers, sales departments, and advertising agencies to develop and implement promotional plans and recommends sales philosophy, potential approaches, and media strategies.
  • Hire, manage, and oversee digital marketing and advertising agencies, and third party vendors, while also keeping abreast of best practices and strategies in higher education. Work closely with Senior Public Information Officer on media strategies to secure press for SOE, its faculty, research, and greater initiatives.
5
Researches and recommends new and innovative methods for generating revenue.
5

Knowledge, Skills & Abilities

Knowledge/Skill/Ability Requirement
Advanced knowledge of applicable campus and/or medical center policies and state and federal laws pertaining to marketing and advertising issues and concerns and other related policies or laws. Required
Advanced analytical and research skills. Required
Advanced skills in developing, designing and implementing creative promotional and advertising strategies. Required
Skill in mentoring less experienced staff. Required
Advanced knowledge of marketing principles, concepts, techniques and applications relevant to the field of promotion and advertising. Required
Advanced written, visual, interpersonal communication and political acumen skills. Required
Advanced knowledge of the campus and/or medical center's product lines and services. Required
Advanced knowledge of the campus and/or medical center, including its achievements, mission, goals, vision, objectives and infrastructure. Preferred
Advanced knowledge of recruitment marketing strategies including email marketing (CRM) and digital marketing. Preferred
Advanced knowledge of developing and implementing a comprehensive website strategy. Preferred
Personal and/or professional experience and demonstrated capacity or record of commitment to serving racially diverse communities. Desire to work alongside faculty, students, staff, administrators? commitment to UCR and SOE?s equity-oriented mission as a land-grant university on Tribal lands designated as a Hispanic Serving, Minority Serving, and Asian American and Native American Pacific Islander-Serving Institution. Preferred
A strong with an understanding of how marketing/advertising strategies can serve to promote or hinder racial and other forms of equity. Preferred

Special Requirements & Conditions
Special Condition Requirement

Other Special Requirements & Conditions

Level of Supervision Received
Direction

Environment

Working Environment
Hybrid

Other Requirements

Items Used
  • Standard Office Equipment

Physical Requirements
  • Bend : Occasionally
  • Sit : Frequently
  • Squat : N/A
  • Stand : Frequently
  • Crawl : N/A
  • Walk : Frequently
  • Climb : N/A

Mental Requirements
  • Read/Comprehend : Constantly
  • Write : Constantly
  • Perform Calculations : Occasionally
  • Communicate Orally : Constantly
  • Reason & Analyze : Frequently

Environmental Requirements
  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

More Information

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