General Information
| Job Description | BLANK AST 2 | Working Title | Member Services Assistant |
|---|---|---|---|
| Job Code | 004723 | Grade | |
| Department Name | Recreation/Student Rec Center - D01117 | Department Head | Lindy Fenex |
| Supervisor | Andrea Wood | Effective Date | 10/02/2023 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|
Department Custom Scope
| Under the direction of the Membership Services Manager, the incumbent will provide excellent customer service and manage the daily cash transactions for goods and services initiated at the Student Recreation Center (SRC) access counters. Services include SRC memberships, class and activity registrations, programs/events, and Pro Shop goods. Cashiering totals of approximately $500,000 annually. The Membership Services Assistant will also be responsible for enforcing the SRC access control policies and assisting SRC users with any access issues. In addition, the incumbent will assist with the hiring, training, and supervision of student employees. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Education and/or experience equivalent to college level coursework in a related field. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| Cashiering Experience: Two years of cash handling experience including daily balancing, deposit preparation and the use of electronic data POS units. Skill in handling currency as well as making comparisons and computations quickly and accurately. | Required |
| Supervisory Experience: Experience in a supervisory role responsible for hiring, training, disciplining, and evaluating the performance of assigned personnel. | Required |
| UC Online Systems Experience: Demonstrated experience with UCR systems and applications (i.e. Banner, CCRRS, etc.). | Preferred |
| Experience in supervising students in a higher education environment. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
| Cashiering Operations - Provide excellent customer service to the Student Recreation Center's (SRC) users to meet their cashiering needs. Provide assistance, training, and support to the student employees who collect payments and issue receipts on the sales of products and services which includes: SRC memberships, recreation class registrations, program services/activities, Pro Shop items, and special events. Maintain organization, neatness, and appearance of POS units. Assist Member Services Manager in solving problems with daily balancing of POS units. Perform calculations to verify account balances and credits at POS units. Process online payments. Prepare reconciled funds for bank deposit. | 60 |
| Student Staff Support - Supervise student employees in the collection, recording, and security of deposits and payments received from SRC users over the counter and online. Supervise student employees in transacting/use of the Fusion Innosoft (software application for SRC membership/access, recreation class registrations, and department program activities and services). Assist the Member Services Manager with the supervising and directing activities of approximately (35) student employees including: hiring, evaluating performance, assigning work, and training. Provide support to student staff in the areas of membership services, equipment check-out, and dissemination of departmental and program information. | 25 |
| Administrative Tasks - Input, edit, and maintain member accounts with the Recreation department. Run daily reports for program managers. Receive and direct incoming calls; take messages and make appropriate referrals. Greet visitors. Maintain accurate records and logs of class registrations. Assist users at the access counters; research and provide initial response to access and service related issues. Troubleshoot and make decisions using judgement and policy. Order and maintain inventory of general sports equipment for open recreation use. Assist Facility Scheduling Coordinator with the completion of Recreation's Big Bear lake house rental process which includes: collecting fees, issuing keys, and final customer service support. | 10 |
| Other duties as assigned. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Communication: Proven ability to communicate effectively and professionally while utilizing tact and diplomacy among various audiences in a high-paced environment. | Required |
| Interpersonal Skills: Ability to interact effectively with department staff as well as the campus and outside communities while establishing and maintaining cooperative working relationships. Ability to work effectively as an individual, a team member, and with diverse groups in a strong service environment that is subject to constantly changing priorities. | Required |
| Organizational Skills: Skill in organizing tasks, documents, and materials with efficiency and accuracy. | Required |
| Writing Skills: Skill to independently draft letters and memos for signature or review by supervisor/manager, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills. Ability to independently draft correspondence pertaining to the the operations, policies, and procedures of the functional area. | Required |
| Math Skills: Skill in adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals with a strong attention to detail. Ability to compute ratios, rates, and percentages. | Required |
| PC Skills: Ability to utilize appropriate software applications to edit and format documents, as well as create spreadsheets and reports. Experience using e-mail messaging and automated calendaring systems. | Required |
| Problem Solving: Ability to analyze information, problems, situations, policies, or procedures to identify relevant concerns, identify patterns or tendencies, and formulate logical and objective conclusions following established policies and best practices. | Required |
| Customer Service: Skill in listening, anticipating, and identifying the customer's perspective and responding to the needs of customers to achieve and maintain excellent customer service measured by outcomes rather than activities. | Required |
| Knowledge of UC Policies and Procedures: Knowledge of the applicable UC policies and procedures governing areas related to the responsibilities of the job (e.g., cashiering policies, chart of accounts (FAU), etc.) | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Some occasional overtime. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
| Ability to pass a DOJ/FBI background screening. | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Supervision |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |