General Information
| Job Description | HEALTH CARE ADM MGR 2 | Working Title | Sr. Administrative Director, Student Health Services |
|---|---|---|---|
| Job Code | 000574 | Grade | 27 |
| Department Name | Student Health Services - D01165 | Department Head | Denise Woods |
| Supervisor | Denise Woods | Effective Date | 01/10/2024 |
Position(s) Directly Supervised
| Job Code | Title | FTE |
|---|---|---|
| 000581 | PHARMACY SHS MGR 1 | 1.0 |
| 006844 | DENTIST SHS SUPV 2 | 1.0 |
| 004722 | BLANK AST 3 | 1.0 |
| 006598 | REGL AND CMPLNC HC SUPV 2 | 1.0 |
| 009360 | CLIN OPS SHS SUPV 2 | 1.0 |
| 006039 | CLIN APPLICATIONS PROFL 4 | 1.0 |
Generic Scope
| Oversees through subordinate managers a large department or multiple smaller units, OR manages a highly specialized technical function/team. Has significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact. |
Custom Scope
| Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for functional programs. Involved in developing, modifying and executing policies that affect immediate operation(s) and may also have campus-wide effect. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. |
Department Custom Scope
| Under the general direction of the Associate Vice Chancellor for Health, Well-being, and Safety (AVC-HWS), the Senior Administrative Director, Student Health Services (SHS) is responsible for providing strategic leadership, administrative management, and a holistic comprehensive model of healthcare and wellness services for a campus of approximately 27,000+ undergraduate and graduate students. This incumbent directs all administrative aspects of Student Health including planning, organizing, conceptualization, development and management of SHS to achieve broadly stated goals. The Senior Administrative Director will direct department operations, provides strategic guidance for credentialing services, front desk and insurance, IT support, and revenue generation, while informing the AVC-HWS of issues related to managerial, financial or political significance. Additionally, the Senior Administrative Director [in concert with the Chief Medical Officer (CMO)], is responsible for providing the campus with health leadership on known and emerging issues relevant to the health and well-being of students. The Senior Administrative Director establishes and maintains student health and health care policy for the University, and is responsible for setting health related priorities and allocating resources for student health and services in accordance with the mission and goals of the Division of Health, Well-being, and Safety, and the academic mission of the University. This role is critical to ensuring SHS delivers high quality, efficient, cost-effective, and coordinated services that are responsive to and appropriate for the needs of UCR Students, the Student Health staff, the UCR community. This incumbent is responsible for ~$12M budget and several FTE (direct reports). The Student Health Center is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and an institutional member of the American College Health Association. |
Education & Experience Requirements
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Advanced degree. | Preferred |
| Advanced degree with a focus on business administration, public health, health care services and/or health care management, or related field. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|---|
| 8 - 13 years of related experience. | Required |
| Effective oral and written communication skills, including the ability to facilitate open discussions and write clear and concise reports; strong leadership and interpersonal skills, and the ability to collaborate and respond to multiple constituencies and make meaningful connections within and outside the department/ university. | Required |
| Experience in providing sound judgment and guidance, to staff involved in crisis intervention for a broad range of presenting problems and constituencies. | Preferred |
| Experience operating a college-based health care facility. | Preferred |
| 6 - 8 years of management experience in a large healthcare or ambulatory setting. Experience setting health-related priorities and allocating resources, and making high-level, complex, independent decisions. | Required |
| Experience with administrative clinical operations and working with diverse staff and demonstrated cultural competence. | Required |
| Experience developing performance measures to demonstrate impact of services on patient health outcomes. | Preferred |
| Previous supervisory/managerial experience. | Preferred |
| Experience with establishing administrative practices and procedures in a clinical facilities setting. | Required |
| Ability to understand, articulate, integrate, and implement the public health and crisis assistance models and current standards of professional practice and licensure. | Preferred |
| Demonstrated applicable experience in a community health care and/or ambulatory health care setting. | Preferred |
License Requirements
Certification Requirements
| Certification | Requirement |
|---|
Educational Condition Requirements
| Condition | Requirement |
|---|
Key Responsibilities
| Description | % Time |
|---|---|
Provides management and oversight to clinical operations administrative teams.
|
30 |
Provides high level leadership in consultation with medical director.
|
25 |
Acts as strategic partner; prepares budget forecasts, monitors expenditures, makes recommendations and implements decisions on operational and resource issues (HR, resources, funding or space) that have department-wide impact. Prepares guidelines contributing to improved clinical performance and patient care standards.
|
15 |
Serves as a representative of Health Care organization at campus meetings or committees.
|
10 |
| Oversee operations with multiple technological functions critical to service including a patient information and billing database, an inventory control system, and website. Maintain up-to-date knowledge of the technological advances in the field, including such areas as electronic medical records and Internet health resources. In consultation with medical staff, evaluate such services and resources and determine use and extent of technological applications. | 10 |
Position assumes responsibilities for such initiatives as disaster planning, Education Abroad, AAAHC compliance, Eligibility/Health Insurance, Cal/OSHA compliance.
|
5 |
| Other duties as assigned. | 5 |
Knowledge, Skills & Abilities
| Knowledge/Skill/Ability | Requirement |
|---|---|
| Embracing of innovative approaches to advance healthcare delivery and practice. | Required |
| High emotional intelligence and humility, and a commitment to the highest ethical and professional standards. | Required |
| Must have project management and organizational leadership skills. | Required |
| Demonstrated success in clinical administration, including staff management. | Required |
| Must be computer literate. | Required |
| Commitment to quality improvement in practice including measurement, data analytics. | Required |
| Must be able to collaborate with medical staff members and others across campus, both internal and external, at all levels in the organization on matters of significance. | Required |
| Must be able to plan and implement new and revised programs. | Required |
| Awareness of and sensitivity to racial, cultural, religious, gender, and sexual orientation diversity. | Required |
| Excellent skills in providing and managing the delivery of medical care services to a diverse client population. Excellent written and verbal communication skills to communicate effectively with students, faculty and staff at all levels in the organization, business partners and the medical community. | Required |
| Thorough knowledge of clinical operations. Thorough knowledge associated with managing multiple medical care units and establishing operational efficiencies. Thorough knowledge of health care delivery systems. Thorough knowledge of campus policies, programs and initiatives relating to Health Care services provided to students, faculty and staff. | Required |
| Thorough knowledge of HR-related policies and procedures. Knowledge of union contracts and preparation of contract negotiations, in consultation with Human Resources. | Required |
| Thorough knowledge of budget/fiscal related processes. | Required |
| Position must be able to establish priorities, goals and objectives and timelines for achievement of goals. | Required |
| Excellent skills needed to interact effectively with outside contact of significance. Excellent decision-making, analytical, problem solving and critical thinking skills. | Required |
| Position must be able to manage fiscal and HR resources. | Required |
| Must be able to plan and implement new and revised programs. | Required |
| Understanding of young adult contemporary healthcare issues and the skills to work effectively with a college-age population, international students, faculty and staff. | Preferred |
| Skill in effectively leading a complex organization in a higher education health care setting. | Preferred |
Special Requirements & Conditions
| Special Condition | Requirement |
|---|---|
| Travel | Required |
| Travel Outside of Normal Business Hours | Required |
Other Special Requirements & Conditions
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Level of Supervision Received
| General Direction |
Environment
Working Environment
| Campus |
Other Requirements
Items Used
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Physical Requirements
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Mental Requirements
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Environmental Requirements
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Critical Position
| Is Critical Position: Yes |