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Patient referrals / orders: coordinates internal/external referrals and orders between providers and ancillary services (lab, imaging, testing). Generates authorization for approval from the payor. Researches what facility the patient should go to based on the payor and if any pre-authorization is required. Prints and communicates to patient the needed information to fulfill the referral/order.
|
35 |
|
Rooming patients: Determining the chief complaint and documenting it in the patient's electronic medical record with close attention to accurate use of medical terms. Interviews patient to obtain medical information and record medical history/information, measure vital signs, weight, and height, and records information in the electronic medical record. Show patients to examination rooms and prepare them for the physician. Assisting with treatments and exams, including but not limited to minor dressing changes; suture removal; staple removal; injections. Explain treatment procedures, medications, diets, or physicians' instructions to patients. Prepare treatment rooms for patient examinations and procedures, keeping the rooms neat and clean and stocked with necessary supplies.
|
15 |
|
Medication Administration and Prescriptions: Process prior authorization for medication request form and keep detailed, organized record of approvals and/or denials. Prepare and administer medications under the supervision of physician or RN. In tandem with physician, authorize drug refills and provide prescription information to pharmacies.
|
15 |
|
Other duties as assigned.
|
5 |
|
Front Office (Patient Welcome): Provides a warm welcome with appropriate etiquette to patients and visitors by greeting in person or on the telephone and answering or referring inquiries. Educates on the clinic services and the provider's background. Responds to patients', prospective patients, and visitor inquiries in a courteous manner. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Collects co-pays for visits and reconciles deposits.
|
5 |
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Front Office Support (Phones-Appointment and Insurance Verification): Answers the clinic main phone line and assist callers, screen patient calls, handle complaints, retrieve and process voice messages. Ensures the answering service is used appropriately, activated when office is closed and inactivated when present. Schedules appointment for patients, based on provider availability. Reschedules patient appointments at the request of the patient and/or provider. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; and keeps in regular communication with patients to inform them of delays. Escorts patients to the room where they will meet the provider. Verifies insurance coverage and obtains insurance authorization for appointment and care plan. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, verifies and pre-registers patients and responds to patient inquiries regarding billing and insurance. Contacts patients with self-pay or outstanding balances to ensure appropriate financial arrangements.
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5 |
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Laboratory Collection and Processing: Perform routine laboratory point of care testing and sample analyses. Collect specimens, log, and prepare for testing. Retrieves lab and test results as needed and uploads to the medical record. Ensures process is followed for physician review.
|
5 |
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Inventory Control and Office Maintenance: Monitor Medical Supplies inventory; consult with supervisor regarding items needed. Maintain the supply room in an orderly fashion, so that supplies are easily located, and storage space is maximized. Monitors office equipment. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Cleaning and Sterilization: Clean and sterilize instruments and dispose of contaminated supplies. Clean exam rooms, workstations, and equipment as necessary.
|
5 |
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Electronic Medical Record (EMR) Maintains patient accounts by obtaining, recording, and updating personal, financial, and compliance information into the Electronic Medical Record (EMR). Assists providers and patients with access and navigation to the patient portal. Communication: Monitor and respond to messages in the EMR in-baskets.
|
5 |
|
Policies and Procedures: Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Protects patient confidentiality by making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
|
5 |
