General Information
| Payroll Title | PROGR ANL 3 | Title Code | 007275 | Grade/Step | 10 | Working Title | Technical Business Analyst/Project Manager |
|---|---|---|---|---|---|---|---|
| Department Name | INACTIVE Student Aff Tech Svc | Supervisor | Calara-Gibbs, Sheila | Department Head | Smith, Robert Harold |
Special Requirements and Conditions
| Critical Position |
Level of Supervision Received
| General Supervision |
Items Used
| printers, computers, servers, copiers |
Position Purpose
| Under the general supervision of the Business Analyst Manager of VCSA-Technology Services, the Project Manager (PM) is responsible for the overall project management of VCSA TS projects. This includes requirement gathering, customer coordination, policy compliance, cost analysis, lifecycle management, configuration, documentation and appropriate use of ALM tools. This position will manage projects related to; custom software, commercial off the shelf software, cloud based applications and infrastructure projects. This role is responsible for identifying and resolving project issues, mitigating risks and project scope management, and devising communication plans. The PM will also perform business process design, application and systems testing and other supporting activities as required for project completion. This position will perform work that requires constant communication with stakeholders, including status reporting, risk management and escalation of issues that cannot be resolved by the project team. The PM will perform multiple roles including business analysis work, trainer and process designer. The PM demonstrates an advanced understanding of complex technology solutions, business operations, and process optimization. The PM will work with Business Analysts (BA) to develop the direction for the application portfolio, develop functionality road maps, and automate business processes for the entire unit. This individual will guide others who are less skilled in technical analysis, business analysis, and project management. The PM will successfully engage in multiple initiatives simultaneously and balance competing priorities and schedules to ensure consistent project success. The PM is part of the Vice Chancellor Student Affairs Technology Services team, the second largest IT organization on campus, dedicated to creating a positive experience for our students and staff that serve our students. VCSATS provides, manages, and supports all information and computing services and technology for the division of Student Affairs. This includes support for the Student Affairs Divisional Office, the Office of Undergraduate Admissions, the Office of the Registrar, the Financial Aid Office, the Dean of Students Office, the Career Center, the Student Health Services center, the Counseling and Psychological Services center, the Book Store, the Dining/C-Store operation and Residential and Student Service Programs. In total VCSA supports more than 30 departments on campus. VCSATS supports 20,000+ undergraduate admissions applications and tracks the registration and enrollment for all resulting admitted students. VCSA-TS manage systems that support these activities as well as the conduct cases and the administration of public service programs. VCSA Division also registers and supports over 800 student groups while supporting over 4,000 resident students and a day-to-day population of approximately 24,000 customers. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Project Management | 40 |
| Lead and/or participate in project execution. Work with project team members, to determine design specifications, time lines, resources, risks, issues, budgets and priorities. Manage risk assessments, business continuity and disaster recovery plans for projects Work as the single point of contact between the project team and stakeholders. Manage the technical challenges of applications and new product development; identify, communicate, and manage moderate levels of technical risk. Manage key initiatives: planning, executing, controlling, and closing processes Organize and provide project leadership; provide innovative solutions to complex problems; and maintain accountability for project objectives. Evaluate requests for system enhancements and develop schedules for completion. Work independently with users to define concepts/problems, project scope and act as the lead project manager. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Communicate key elements of one or more technology architectures to technical and business audiences. Develop and manage project budgets. Create and maintain accurate and complete project documentation. This includes use of VCSA TS ALM, project management tools, service management tools, following procedural requirements and creating a complete project record. |
|
| Business Analysis | 30 |
| Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements (Business Requirements Document), Use Cases, and GUI, designs. Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required. Work independently with users to define concepts and under direction of project managers. Assist in preparing the organization for the next generation of technology advancements. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Develop comparative tools to help select between solution alternatives using a range of techniques. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. |
|
| Application Lifecycle Management - Governance | 10 |
| Manage project s that range from simple to complex for VCSA Division that requires collaboration with multiple campus departments and vendor(s.) Oversee the day-to-day operations of third party vendor products, including support, planning, and directing the long-range objectives of the organization. Specify, implement, maintain, and support complex business systems supporting divisional operations. Analyze user requests for maintaining, upgrading, or developing system and/or software application, including preparing cost/benefit and feasibility analysis. Prepare budget proposals for third party vendor product support needs, technology driven initiatives, and software/hardware requests, based on needs assessments, product evaluations, budget constraints, feasibility studies, and implementation strategies. Provide complete lifecycle management for complex business systems. Evaluate security needs by preparing risk assessments; researching available technology; preparing feasibility studies; and providing recommendations. Maintain up-to-date knowledge on VCSA Division-relevant subject matter such as policies, procedures, laws, legislation, and best practices. Consistently perform work based on that knowledge. Prepare cost/benefit analysis of alternative solutions and specify alternate program design approaches. |
|
| Consulting and Special Projects - Information Technology | 10 |
| Provide high-level software and/or hardware consulting and guidance to the campus community; assess needs; recommend solutions; forecast and plan for budgetary requirements. Serve as technical contributor with a full technical and sound understanding of systems, operating systems software, and hardware interrelationships. Provide advanced technical direction for systems with multiple tasks or interfaces, including responsibility for system integrity, recoverability, and controls. |
|
| Software Support and other duties as assigned | 10 |
| As part of the department and as part of the business analysis team, perform a wide range of IT, user support, help desk, incident/emergency response and planning tasks. Contribute to making VCSATS a great team and a great place to work. Lead training sessions and best practices meeting to share learning with other team members. Perform other duties as assigned. |
|
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Education or experience equivalent to a bachelor's degree in Computer Science or a related field. 5+ years with IT project management experience, including all phases of project management and customer engagement. |
|
| 2 | |
| 3+ years hands on experience with some aspect of IT operation (sys admin, developer, security analyst, business analyst, etc.) | |
| 3 | |
| Skilled to independently compose letters, memos, reports, and other written communication materials, for a variety of audiences, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills. | |
| 4 | |
| Skilled in troubleshooting issues, conceptualizing solutions, and evaluating evaluate the best course of action to take. | |
| 5 | |
| Skilled in expressing clear ideas through tact, diplomacy, and the appropriate and convincing use of language. | |
| 6 | |
| Experienced in working independently as well as in a team environment, manage time effectively, and utilize work and project plans to meet deadlines. | |
| 7 | |
| Skill in performing a variety of duties, often changing from one task to another of a different nature. | |
| 8 | |
| Skill in creating effective interpersonal relationships, gaining trust of colleagues and customers, maintaining peace in the face of hostility and resistance, and working effectively with changing demands and priorities. | |
| 9 | |
| Skill using, setting up and maintaining CoTS software and applications like, word processing/office tools, defect trackers, version control and content management systems, image capture, drawing/flow charting, development tools and diagnostic tools | |
| 10 | |
| Skill in creating a supportive work environment where new ideas are solicited, evaluated, and implemented. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| PMP and/or CISSP certification. | |
| 2 | |
| Experience in a regulated environment, health care or life sciences preferred. And/or the understanding of data privacy and security issues related to FERPA, HIPAA, CMIA and/or PCI. | |
| 3 | |
| Skill in setting priorities that accurately reflects the relative importance of job responsibilities. | |
| 4 | |
| Superior communication skills that demonstrate tact and diplomacy with internal and external campus community including international visitors. This includes the ability to clearly and accurately express substance and nuance | |
| 5 | |
| Ability to invite information, constructive criticism, and cooperation from others. | |
| 6 | |
| Skill in maintaining equanimity in the face of resistance, indifference, or hostility. | |
| 7 | |
| Ability to work effectively in a strong service environment that is subject to constantly changing priorities. | |
| 8 | |
| Skill in reading and understanding scientific and technical documents such as scientific publications, legislative and regulatory documents, and complex instructional procedures. | |
| 9 | |
| Hands on skills in one or more of more technical areas: SQL or PL/SQL queries, .Net Development, Java Development, firewall management, log management, anti-malware management, FogBugz, Kiln, SharePoint, Perforce, requirements management systems, security frameworks (NIST, ISO, Sante Fe Group) and data warehousing. | |
| Posted Position Purpose |
|---|
| Come join a dynamic growing team of IT professionals dedicated to creating the best possible experience for our student population! Student Affairs is committed to providing an inclusive environment that attracts a workforce which mirrors the diversity of the campus, which is ranked 4th in the nation as most diverse, and surrounding community. Within this exciting environment, rich with growth opportunities , you will be responsible for the overall project management of VCSA Technology Services projects. We are looking for an individual strong in requirements gathering, customer coordination, policy compliance, cost analysis, lifecycle management, configuration and documentation.
To learn more about the benefits of working within the Student Affairs division, visit http://vcsa.ucr.edu
|
| Posted Minimum Requirements |
| Education or experience equivalent to a bachelor's degree in Computer Science or a related field. 1. 5+ years with IT project management experience, including all phases of project management and customer engagement. 2. 3+ years hands on experience with some aspect of IT operation (sys admin, developer, security analyst, business analyst, etc.) 3. Skilled to independently compose letters, memos, reports, and other written communication materials, for a variety of audiences, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills. 4. Skilled in troubleshooting issues, conceptualizing solutions, and evaluating evaluate the best course of action to take. 5. Skilled in expressing clear ideas through tact, diplomacy, and the appropriate and convincing use of language. 6. Experienced in working independently as well as in a team environment, manage time effectively, and utilize work and project plans to meet deadlines. 7. Skill in performing a variety of duties, often changing from one task to another of a different nature. 8. Skill in creating effective interpersonal relationships, gaining trust of colleagues and customers, maintaining peace in the face of hostility and resistance, and working effectively with changing demands and priorities. 9. Skill using, setting up and maintaining CoTS software and applications like, word processing/office tools, defect trackers, version control and content management systems, image capture, drawing/flow charting, development tools and diagnostic tools 10. Skill in creating a supportive work environment where new ideas are solicited, evaluated, and implemented. |
| Posted Preferred Qualifications |
| 1. PMP and/or CISSP certification. 2. Experience in a regulated environment, health care or life sciences preferred. And/or the understanding of data privacy and security issues related to FERPA, HIPAA, CMIA and/or PCI. 3. Skill in setting priorities that accurately reflects the relative importance of job responsibilities. 4. Superior communication skills that demonstrate tact and diplomacy with internal and external campus community including international visitors. This includes the ability to clearly and accurately express substance and nuance 5. Ability to invite information, constructive criticism, and cooperation from others. 6. Skill in maintaining equanimity in the face of resistance, indifference, or hostility. 7. Ability to work effectively in a strong service environment that is subject to constantly changing priorities. 8. Skill in reading and understanding scientific and technical documents such as scientific publications, legislative and regulatory documents, and complex instructional procedures. 9. Hands on skills in one or more of more technical areas: SQL or PL/SQL queries, .Net Development, Java Development, firewall management, log management, anti-malware management, FogBugz, Kiln, SharePoint, Perforce, requirements management systems, security frameworks (NIST, ISO, Sante Fe Group) and data warehousing. |