General Information

Payroll Title PROGR ANL 3 SUPV Title Code 007274 Grade/Step 10 Working Title Manager, Program Management
Department Name INACTIVE Student Aff Tech Svc Supervisor Smith, Robert Harold Department Head Smith, Robert Harold

Payroll Title of those supervised

Title Code Description FTE
7277 PROGR ANL 2 1
7275 PROGR ANL 3 4

Special Requirements and Conditions

Critical Position
Overtime
Travel Outside of Normal Business Hours

Level of Supervision Received

General Direction

Items Used


Position Purpose

Under the general supervision of the Senior Director of the Vice Chancellor Student Affairs Technology Services, the Manager, Program Management (MPM) is responsible for day-to-day operations and planning for two primary areas related to Information Technology: Business Analysis and Project Management. This includes but is not limited to hands-on management tasks involving; run-the-business, customer support and project delivery.
The MPM provides direction and management for the team. The team consists of business analysts, technical business analysts, project managers and contract personnel. The MPM is part of an IT management team focused on creating and maintaining best-in-class mid-sized IT organization.
The MPM must be able to perform some IT application management tasks hands-on and be conversant in a wide range of IT related tools in order to ensure that the organization is cost effective, implements best practices and plans/executes effectively. Examples include, but are not limited to: simple SQL queries, reports, application configuration and technical writing.
The MPM is part of the Vice Chancellor Student Affairs Technology Services team, the second largest IT organization on campus, dedicated to creating a positive experience for our students and staff that serves our students. VCSA TS provides, manages, and supports all information and computing services and technology for the division of Student Affairs. This includes support for the Student Affairs Divisional Office, the Office of Undergraduate Admissions, the Office of the Registrar, the Financial Aid Office, the Dean of Students Office, the Career Center, the Student Health Services center, the Counseling and Psychological Services center, the Book Store, the Dining/C-Store operation, Student Recreation Center and Residential and Student Service Programs. In total VCSA supports more than 40 departments on campus.
VCSA TS supports 20,000+ undergraduate admissions applications and tracks the registration and enrollment for all resulting admitted students. VCSA TS supports a wide range of student and service programs. It registers and supports over 800 student groups. It supports over 4,000 resident students and a day-to-day population of 24,000 customers.
These offices oversee all areas of a students' non-academic life.

Essential Functions

Essential Function % Time
People, Department, Budget, Planning and Management Team 30
VCSA TS depends on its people, planning and prudent budget management and executing projects successfully. The MPM is responsible for three core areas of technology services and must execute in a planned, disciplined and deliberate way. This includes prudent uses of funds and transparency in tracking and decision-making.
As part of the VCSA TS management team, the MPM:
Focus on customer service.
Work cross functionally within VCSA TS, across the division's customers and often across the campus.
Through the governance process, deliver projects on time with the expected value.
Hire, train, motivate and retain talented staff.
Develop and manage annual and quarterly goals.
Oversee and implement the performance management process.
Develop and track budgets for people, projects and equipment.
Use department project management techniques to plan, execute and close projects.
Perform all areas of responsibility within policy and applicable laws.
Deliver and maintain a secure and compliant computing experience.
Develop and participate in staff development, motivational and team-building events.
Develop short term and long-term plans for people, processes, technology and budget. Participate in setting department and division strategies relating to technology, process and cost effectiveness.
Project Management 20
The MPM applies advanced enterprise IT project management concepts to execute complex projects and maintain campus systems capable of supporting the Student Affairs division and at times the broader campus.
MPM actively participates in, manages and refines processes to:
Lead and/or participate in project execution. Work with project team members, to determine design specifications, time lines, resources, risks, issues, budgets and priorities.
Manage the completion of risk assessments, business continuity and disaster recovery plans.
Work as the single point of contact between the project team and stakeholders.
Manage the technical challenges of projects and new application development; identify, communicate, and manage levels of risk.
Manage key initiating, planning, executing, monitoring and controlling, and closing processes.
Organize and provide project leadership; provide innovative solutions to complex problems.
Develop work break down structures and maintain accountability for project objectives.
Evaluate requests for system enhancements and develop schedules for completion.
Work independently with users to define concepts/problems, project scope.
Drive and challenge business units on their assumptions of how they will successfully execute their plans and solve their business problems.
Communicate key elements of one or more technology architectures to technical and business audiences.
Create and maintain accurate complete project documentation. This includes use of VCSA TS ALM, project management tools, service management tools, following procedural requirements and creating a complete project record.
Business Analysis 15
The MPM applies advanced IT business analysis concepts to execute complex projects and maintain campus systems capable of supporting the Student Affairs division and at times the broader campus.
The MPM leads the project/application governance process, development of highlights, scorecards and an accurate project list.
Also part of this responsibility area is performing BIA, helping to develop BCP and testing BCP/DRP.
The MPM represents VCSA division on campus committees, for business process and business need initiatives, planning, and policies; participate in developing policy and the planning of long-range goals for meeting VCSA and campus strategic plans. As part of this and other responsibilities, the MPM must have good interpersonal and communication skills that can generate results in a diverse environment.
The MPM monitors campus policy and UCOP policy to ensure that VCSA is compliant. They will establish VCSA policy specific to the environment needed to support the business operating strategy.
MPM actively participates in, manages and refines processes to:
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflict, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs).
Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.
Successfully engage in multiple initiatives simultaneously.
Work independently and with others to define concepts and user requirements.
Drive and challenge business units on their assumptions of how they will successfully execute their plans.
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Application Configuration and Application Management 15
The MPM applies advanced IT operating concepts to execute complex projects and maintain campus systems capable of supporting the Student Affairs division and at times the broader campus.
MPM participates in, manages and refines processes to:
Oversee the complete life cycle of key third party applications and custom applications for the Student Affairs division. This includes customization and configuration of third party applications or modules from multiple vendors.
Create customized reporting in third party applications or modules. This will include general SQL, SQL Server Reporting Services, vendor proprietary reporting tools and/or Crystal Reports.
Customize third party applications or module templates to meet user specifications.
Provide over-all optimization of third party systems.
Develop and maintain user security models.
Monitor application event logs and take appropriate action.
Trouble-shoot problems and work with vendors on problem resolution.
Plan and execute vendor specified patching and upgrades.
Create and customize documents.
Customer Service and Support 10
The MPM supports customers that operate on a 20x7 basis. The Division has about 1,100 FTEs in over 40 departments and 4,000 resident students and growing. The MPM ensures good customer service and timely resolution to user problems.
With support of the Services, Security and Infrastructure teams, the MPM:
Develops, measures and supports Service Level Agreements for the department including metrics and KPIs related to customer service.
Takes a proactive role in problem management strategies and works to ensure defined levels of proactive support for the division.
Develops and implements strategies and plans for preventative maintenance.
Participates in setting standards for PCs, laptops, printers, scanners and other user computing devices.
Provides outage planning and incident management for the Division.
Focuses people, processes and resources on customer satisfaction.
Other Duties as assigned 10
As part of the management team and being a leader of a department, perform a wide range of management, IT, user support, help desk and planning tasks. This, from time to time, may include odd or unusual tasks, like, but not limited to: clean-up days/tasks, team events, division events, special projects or hands-on work.
Contribute to making VCSA TS a great team and a great place to work.
Lead training sessions and best practices meetings to share learning with other team members.
Consult on Information Technology - provide high-level software and/or hardware consulting and guidance to the campus community; assess needs; recommend solutions; forecast and plan for budgetary requirements.
Serve as top-level technical contributor with technical proficiency of security, operating systems software, and hardware interrelationships. This may include handling off-hour incidents and service management.
Provide advanced technical direction for systems with multiple tasks or interfaces, including responsibility for system integrity, recoverability, and controls.
Perform other duties as assigned.

Minimum Requirements

Minimum Requirement Display Ranking
  1
3+ years Information Technology team building, staffing, user support and management experience. This will include creative and thoughtful approaches to managing technical talent as well as disciplined budget management practices.
  2
5+ years hands on experience with some aspect of IT operation (sys admin, developer, security analyst, project manager, business analyst, etc.)
  3
3+ years of experience leading to fluency with all elements of IT project management.
  4
3+ years of experience leading to fluency in full lifecycle requirements management and business process management.
  5
Experience configuring and administering enterprise applications including both commercial off the self and custom.
  6
Skill in evaluating and analyzing complex concepts or knowledge of past discrepancies, trends, and relationships, and applying the concepts appropriately. This will include skill in evaluating the likely success of an idea in relation to the demands of the situation.
  7
Skill in observing and evaluating the outcomes of a problem to identify the key issues or redirect efforts. This extends to a skill in determining needs and requirements to create a conceptual design. This specifically includes forming general rules or conclusions by combining separate pieces of information to infer a logical explanation for why a series of seemingly unrelated events occur together.
  8
Superior skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors. This includes the ability to clearly and accurately express substance and nuance.
  9
Demonstrated skill in process development, adherence and compliance programs.
  10
The ability to work under pressure, changing priorities with limited or scarce resources.

Preferred Qualifications

Preferred Qualification Display Ranking
  1
Certifications in one or more of the following areas: PMP, CISSP, Microsoft Professional, ITIL or other enterprise IT certification.
  2
2+ years experience in a regulated environment, health care or life sciences preferred.
  3
3+ years with information security, preferably HIPAA, PCI or other regulated environment. Understanding of data privacy issues related to FERPA, HIPAA, CMIA and/or PCI.
  4
Skill in setting priorities that accurately reflects the relative importance of job responsibilities.
  5
Ability to invite information, constructive criticism, and cooperation from others.
  6
Hands on skill and experience with one or more of the following: version control systems, enterprise content management systems, defect management systems, collaboration tools, requirements management tools, work break down structure management tools and business process management tools.
  7
Skill in maintaining equanimity in the face of resistance and indifference.
  8
Skill in reading and understanding scientific and technical documents such as scientific publications, legislative and regulatory documents, and complex instructional procedures.
  9
Skill to independently compose letters, memos, reports, and other written communication materials, for a variety of audiences, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills.
  10
Hands on skills in one of more technical areas covered above, ideally some programming experience.
Posting Text Display
Posted Position Purpose
Project Managers and Program Managers! Can you lead a team in managing advanced enterprise IT projects? Looking to grow your career? Are you skilled in IT business analysis concepts? Do you have strong analytical and application management skills? UC Riverside Student Affairs division is seeking a Manager for Program Management to lead a diverse team of IT professionals responsible for providing business analysis and project management. The manager is an integral part of a rapidly growing Technology Services department that supports all information and computing services for the division of Student Affairs. We are looking for hard working, smart, and adaptable people who enjoy technical challenges and project successes. If you are a IT professional looking for a dynamic, diverse, and rewarding environment, UCR is a great place for you. To learn more about the benefits of working within the Student Affairs division, visit http://vcsa.ucr.edu. Come make a difference! UCR is a great place to work. We have great benefits, stability and deliver on work/life balance. Don't pass this up! **As part of the selection process the candidates will be asked to participate in a presentation skills assessment.**
Posted Minimum Requirements
3+ years Information Technology team building, staffing, user support and management experience. This will include creative and thoughtful approaches to managing technical talent as well as disciplined budget management practices.
5+ years hands on experience with some aspect of IT operation (sys admin, developer, security analyst, project manager, business analyst, etc.)
3+ years of experience leading to fluency with all elements of IT project management.
3+ years of experience leading to fluency in full lifecycle requirements management and business process management.
Experience configuring and administering enterprise applications including both commercial off the self and custom.
Skill in evaluating and analyzing complex concepts or knowledge of past discrepancies, trends, and relationships, and applying the concepts appropriately. This will include skill in evaluating the likely success of an idea in relation to the demands of the situation.
Skill in observing and evaluating the outcomes of a problem to identify the key issues or redirect efforts. This extends to a skill in determining needs and requirements to create a conceptual design. This specifically includes forming general rules or conclusions by combining separate pieces of information to infer a logical explanation for why a series of seemingly unrelated events occur together.
Superior skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors. This includes the ability to clearly and accurately express substance and nuance.
Demonstrated skill in process development, adherence and compliance programs.
The ability to work under pressure, changing priorities with limited or scarce resources.

Posted Preferred Qualifications
Certifications in one or more of the following areas: PMP, CISSP, Microsoft Professional, ITIL or other enterprise IT certification.
2+ years experience in a regulated environment, health care or life sciences preferred.
3+ years with information security, preferably HIPAA, PCI or other regulated environment. Understanding of data privacy issues related to FERPA, HIPAA, CMIA and/or PCI.
Skill in setting priorities that accurately reflects the relative importance of job responsibilities.
Ability to invite information, constructive criticism, and cooperation from others.
Hands on skill and experience with one or more of the following: version control systems, enterprise content management systems, defect management systems, collaboration tools, requirements management tools, work break down structure management tools and business process management tools.
Skill in maintaining equanimity in the face of resistance, indifference, or hostility.
Skill in reading and understanding scientific and technical documents such as scientific publications, legislative and regulatory documents, and complex instructional procedures.
Skill to independently compose letters, memos, reports, and other written communication materials, for a variety of audiences, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills.
Hands on skills in one of more technical areas covered above, ideally some programming experience.

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