General Information
| Payroll Title | PROGR ANL 3 | Title Code | 007275 | Grade/Step | 10 | Working Title | Infrastructure Systems Engineer |
|---|---|---|---|---|---|---|---|
| Department Name | University Library Dept | Supervisor | Dan Szilagyi | Department Head |
Special Requirements and Conditions
| Critical Position |
Level of Supervision Received
| General Supervision |
Items Used
Position Purpose
| The University of California, Riverside (UCR) Libraries is seeking nominations and applications for an experienced, energetic, and innovative professional to fill the position of Infrastructure Systems Engineer in the Information Technology Infrastructure Unit of the Information Technology and Systems Division. The UCR Libraries is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems. Reporting to the IT Infrastructure Manager, the Infrastructure Systems Engineer will provide technology services to the UCR University Libraries organization. Duties include, but are not limited to, administering and supporting the VMware cluster, Windows and Linux servers, Active Directory forest, backup and recovery systems, firewalls, VPNs, network switches, SANs, System Center (Configuration Manager and Operations Manager), shared services, and various aspects of deployed workstations and peripheral devices. The Infrastructure team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required. The University Libraries organization includes four physical libraries on the Riverside campus. The infrastructure includes 70 virtual machines and over 500 workstations. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Infrastructure Systems Management and Engineering | 85 |
| Administer a production VMware cluster. Configure and administer a variety of SANs. Administer and monitor Windows and Linux servers. Ensure security protocols are followed on all infrastructure servers and systems. Administer credentials on a variety of workstations and servers. Monitor and optimize virtual machine and host operating system performance. Review system logs to identify anomalies. Administer and enhance the Active Directory forest. Utilize System Center Configuration Manager (SCCM) in systems management efforts. Install, update, and manage application software packages. Monitor production systems with tools such as System Center Operations Manager (SCOM). Organize and manage rack data and electrical cabling according to industry best practices. Administer and manage the backup and recovery system. Enhance and test a robust disaster recovery plan. Support and participate in workstation system configuration, imaging, and deployments throughout the Libraries. Adhere to best practices in all infrastructure efforts. Administer and manage SSL certificates. Research new technology to determine potential application to digital initiatives. Review and revise standards to conform to industry best practices. Create and enhance repeatable procedures by documenting technical processes. Focus on technical excellence. Other duties as assigned. |
|
| Customer Service and Support | 15 |
| Focus on customer service and satisfaction. Ability to work in team environment with constantly shifting priorities. Take a proactive approach to customer service and support. Work tactfully with an interdisciplinary team of staff, faculty, students, and library users. Help make our team and organization a great place to work. |
|
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Bachelor's degree in a related field; or an equivalent combination of education and experience. 5+ years hands-on experience in a production IT infrastructure environment. |
|
| 2 | |
| Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. | |
| 3 | |
| Ability to work complex prioritized tasks through to completion. | |
| 4 | |
| Ability to clearly document complex technical processes and procedures. | |
| 5 | |
| Ability to learn new technologies, processes, and procedures as they become available. | |
| 6 | |
| Ability to take direction and maintain a positive attitude. | |
| 7 | |
| Experience with operating system environments, such as VMware virtualization, Windows servers, and Linux servers. | |
| 8 | |
| Experience with system software technologies such as Active Directory design and management, web servers (Apache, IIS), Microsoft WAIK system imaging tools, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), and Faronics Deep Freeze. | |
| 9 | |
| Experience with network and security technologies, such as TCP/IP, VPNs, SNMP, iSCSI, Cisco switches, Cisco ASA firewalls, OSSEC, public key infrastructure (PKI), Windows Certification Authority, and cable management. | |
| 10 | |
| Experience with storage technologies, such as SANs, CIFS, NFS, RAID, Veeam Backup and Replication, tape libraries, deduplication, database support (MySQL, SQL Server), digital imaging, disaster recovery planning and simulation. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| In-depth hands-on skills working with a variety of mature infrastructure technologies. | |
| 2 | |
| Experience working with an interdisciplinary team in an academic environment. | |
| 3 | |
| Project management experience. | |
| 4 | |
| Experience working with an interdisciplinary team on large-scale complex system implementations. | |
| 5 | |
| Experience with digital media production and implementation, such as Photoshop, Premiere, media players, kiosks, projectors, and related display technologies. | |
| Posted Position Purpose |
|---|
| The University of California, Riverside (UCR) Libraries is seeking nominations and applications for an experienced, energetic, and innovative professional to fill the position of Infrastructure Systems Engineer in the Information Technology Infrastructure Unit of the Information Technology and Systems Division.
Reporting to the IT Infrastructure Manager, the Infrastructure Systems Engineer will provide technology services to the UCR University Libraries organization. Duties include, but are not limited to, administering and supporting the VMware cluster, Windows and Linux servers, Active Directory forest, backup and recovery systems, firewalls, VPNs, network switches, SANs, System Center (Configuration Manager and Operations Manager), shared services, and various aspects of deployed workstations and peripheral devices.
The UCR Libraries is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems.
The Infrastructure team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required.
The University Libraries organization includes four physical libraries on the Riverside campus. The infrastructure includes 70 virtual machines and over 500 workstations. The UCR Libraries is a critical partner in preparing UCR's students to be globally competitive while simultaneously preparing them for careers in the Inland Empire and beyond. The mission of the UCR Libraries is no less than to bring the world's information resources to the UCR community and to ensure that UCR students, faculty, and staff have the skills to fully exploit those resources to change the world for the better.
|
| Posted Minimum Requirements |
| Bachelor's degree in a related field; or an equivalent combination of education and experience.
5+ years hands-on experience in a production IT infrastructure environment. Ability to effectively and professionally communicate with customers and colleagues. Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. Ability to work complex prioritized tasks through to completion. Ability to learn new technologies, processes, and procedures as they become available. Demonstrated ability to work on multiple projects with constantly shifting priorities. Ability to clearly document complex technical processes and procedures. Ability to take direction and maintain a positive attitude. Experience with a majority of the following technologies: VMware virtualization. Windows servers. Linux servers. Web servers (Apache, IIS). Network protocols. Active Directory design and management. Storage Area Networks (SANs). iSCSI SAN connectivity. Cisco switches. Cisco ASA firewalls with IPS Cable management. Veeam Backup and Replication. Microsoft WAIK system imaging tools. Windows Certification Authority. System Center Configuration Manager 2012 (SCCM). System Center Operations Manager (SCOM). Third-party application implementations, support, and upgrades. Database support and implementation (MySQL, SQL Server). Capacity management. Security analysis and tools, such as OSSEC. Public Key Infrastructure (PKI). Network security, including VPNs and Cisco Firewalls. Backup and recovery systems, including deduplication technology, and tape libraries. Digital production scanners and related imaging devices. Microsoft Office productivity tools (Word, OneNote, Excel, PowerPoint). Cloud-based products and services. Disaster recovery planning and simulation. |
| Posted Preferred Qualifications |
| In-depth hands-on skills working with a variety of mature infrastructure technologies.
Experience working with an interdisciplinary team in an academic environment. Project management experience. Experience working with an interdisciplinary team on large-scale complex system implementations. Experience with digital media production and implementation, such as Photoshop, Premiere, media players, kiosks, projectors, and related display technologies. |