General Information
| Payroll Title | PROGR ANL 2 | Title Code | 007277 | Grade/Step | 08 | Working Title | Multimedia Technology Analyst |
|---|---|---|---|---|---|---|---|
| Department Name | Multimedia and Classroom Tech | Supervisor | Michael L Capriotti | Department Head | Israel Fletes |
Special Requirements and Conditions
| Critical Position |
| Valid Driver License |
| Travel |
| Travel Outside of Normal Business Hours |
Level of Supervision Received
| General Supervision |
Items Used
| PC, General office equipment, tech equipment |
Position Purpose
| Under general supervision of the department Manager and Multimedia Systems Engineer, incumbent will support network based multimedia equipment in support of instruction, special events, and academic related projects. This support includes performing operational-level programming and systems analysis. Will assist in planning computing requirements and other technical resources to achieve department and university mission. Supports integration of computing systems with existing multimedia systems in general assignment classrooms to include software, hardware, and network connectivity. Incumbent will assist in the design, creation and installation of advance multimedia presentation and control systems. The position is responsible for maintenance of all existing multimedia systems in general assignment classrooms and selected departmental spaces, including regular maintenance, upgrades, and emergency repairs. This position will have a nontraditional work schedule. It will vary several times per academic year depending on the academic quarter and departmental activities. The position could change shifts on a quarterly basis and on a 'as needed basis'. It will start out as a swing-shift (late afternoon to evening shift). Prior notice will be provided for each shift change when needed. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Multimedia Systems Operation and Installation | 70 |
| Collaborate with other department analyst and systems engineer in the design of new multimedia systems and enhancements to existing systems in 88 General Assignment classrooms and designated departmental spaces. Assist in installation planning. Independently perform all aspects of complex A/V installations, which may include, but are not limited to installing display hardware including projectors and LCD panels; constructing complex engineering racks consisting of multiple input devices, signal processors, control systems, A/V switchers, audio amplifiers, signal extenders, and audio DSP's; installing and terminating standard types of A/V cabling in both conduit and plenum spaces; and configuring networked components and control systems. Direct student employees to conduct more routine installations and upgrades, such as projector and component replacement. Support campus classroom technology help desk by troubleshooting computers, services, networks, multimedia control systems and multimedia display hardware. Check Hardware/software malfunctions both remotely and in person; diagnose; and repair or provide detailed repair instructions to subordinate student technicians. Assist in planning new projects, including hardware, software and network requirements. Install and maintain operating systems software and monitor system performance. Act as liaison with networked workstations, various services and multimedia management and operating systems such as: Altiris, various Apple OS's, various Windows OS's, Extron, and Crestron. Manage and direct the support of all classroom multimedia systems using eControl and IP-Link control systems. Act as local technical support with complete technical mastery of system internals, operating systems and system interrelationships. Respond to messages from application programs and system software. Assist in the installation, maintenance, management and deployment of 125+ workstations, and provide support for client-management system related issues. Provide systems support for all classroom computing systems and multimedia systems, including user account maintenance, archival and backup, and troubleshooting of hardware, software, network and all inter-connectivity. |
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| Multimedia Systems Maintenance and Repair. | 30 |
| Create and implement a maintenance program for the A/V systems in the campus' 88 General Assignment classrooms. This program will include detailed asset tracking and assessment; lamp life monitoring and replacement; and scheduled maintenance and cleaning. Supervise and coordinate Multimedia's student technicians to carry out the various aspects of the maintenance program. Due to room availability most of these activities will take place in the late evening hours. Assist with podcasting and course capture and publishing services by connecting and configuring classroom technology to digitize audio and video. Interact with project leads and other programmers to provide programming/systems support and implement directed changes to classroom systems. Provide end-user training and consulting on classroom computing workstations, software, and multimedia hardware. Keep current with developments in desktop computing, desktop networking, multimedia display hardware, multimedia control software and multimedia hardware networking. |
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Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Information Technology Experience Demonstrated knowledge of multimedia technology systems internals, operating systems and system interrelationships. Experience with operating, installing and maintaining PC software, hardware and computer-related peripherals. Experience with installing, maintaining, and user training web based collaborative tools such as Adobe Connect and Webex. Experience with standard videoconferencing codes, including Polycom and Lifesize. Knowledge of computer security protocols and virus protection issues. Basic knowledge of web application tools and various software used to support web page development and deployment including Dreamweaver, Photoshop and ftp tools. Experience with web graphics and web multimedia techniques, including interactive programming, filtering and file conversions. Basic experience with a range of programming and query languages, including MySQL, Javascript, PHP, PXE. Skill in creating and editing documents in word processing applications using moderately advanced features. Skill in creating spreadsheets and reports using Word, Access and Excel. Skill in exporting/importing data from or to different software applications or data collection and retrieval. Experience with maintaining simple or moderately complex databases through data entry, data queries, and database design modifications. Experience using standard office computer applications such as internet search engines, email, calendar, spreadsheet & word processing. |
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| 2 | |
Multimedia and Control Systems Experience Demonstrated mastery installing multimedia systems to industry application standards. Demonstrated advance level programming and configuration skills with standard control system protocols and languages, including Creston, Extron, Lutron, Biamp, and Peavey. Experience planning, developing and fabricating engineering systems. Knowledge of the practical application of engineering science and technology, including the application of principles, techniques, procedures and equipment to the design and construction of physical facilities. Experience with building and installing advance multimedia display and control systems from standard engineering drawings. |
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| 3 | |
| Analytical Thinking Experience in evaluating and analyzing complex concepts or knowledge of past discrepancies, trends, and relationships, and applying the concepts appropriately. Experience in observing and evaluating the outcomes of a problem to identify the key issues or redirect efforts. Experience in determining needs and requirements to create a conceptual design. Experience in evaluating the likely success of an idea in relation to the demands of the situation. Experience in determining the long-term outcomes of a change in design or operations. |
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| 3 | |
| Communication Skills - Advanced Superior communication skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors. Demonstrated skill in expressing ideas clearly and convincingly. Demonstrated skill in identifying the correct issues to be communicated, the appropriate audience, the method of communication, and the timing of the communication. Demonstrated ability to clearly and accurately express substance and nuance. |
|
| 4 | |
| Interpersonal Skills Experience in working as part of a team and collaborating with colleagues. Skill in establishing and maintaining cooperative working relationships. Ability to invite information, constructive criticism, and cooperation from others. Skill in establishing rapport and gaining the trust of others. Skill in maintaining equanimity in the face of resistance, indifference, or hostility. Ability to work effectively in a strong service environment that is subject to constantly changing priorities. |
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| 5 | |
| Problem Solving Skill in independently researching questions and making appropriate contacts for problem solving. Skill in analyzing information, problems, situations, practices, or procedures to identify relevant concerns, identify patterns or tendencies, formulate logical and objective conclusions. Skill in making appropriate job decisions following established policies and past practices. Reading Comprehension and Writing Skills - Advanced Skill in reading and understanding scientific and technical documents such as scientific publications, legislative and regulatory documents, and complex instructional procedures. Skill to independently compose letters, memos, reports, and other written communication materials, for a variety of audiences, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills. Skill in writing concise, logical, grammatically correct analytical or narrative reports. Excellent composition skills, including knowledge of correct English grammar, spelling, punctuation, and usage. Skill in translating observations, findings, and recommendations from analytical studies into a concise and logical written report. |
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| 6 | |
| Self-Management Skills Skill in working independently and following through on assignments with minimal direction. Skill in setting priorities that accurately reflects the relative importance of job responsibilities. Skill in performing a variety of duties, often changing from one task to another of a different nature. Skill in performing effectively under a fluctuating workload. |
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| 7 | |
| Education: Education and/or experience equivalent to a bachelor's degree in a related field. |
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Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
|
Experience in working in a higher-education environment. Skill in generating a number of different approaches to problems. Thorough knowledge of subject matter to act as a resource for the exploration of new ideas. Skill in developing a vision or image of how a system/process should operate under ideal circumstances. Skill in combining divergent and normally unassociated ideas to creatively approach problems. Skill in creating a supportive work environment where new ideas are solicited, evaluated, and implemented. |
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| 2 | |
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Knowledge of UC Policies and Procedures: Knowledge of the applicable UC policies and procedures governing areas related to the responsibilities of the job. |
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| 3 | |
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Supervisory Experience: Experience with training, supervising, and evaluating the performance of assigned personnel. Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives. Experience in a supervisory role responsible for hiring, evaluating, directing, disciplining, and complaint resolution. Skill in using professional judgment in addressing issues. |
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| Posted Position Purpose |
|---|
| Under general supervision of the department Manager and Multimedia Systems Engineer, incumbent will support network based multimedia equipment in support of instruction, special events, and academic related projects. This support includes performing operational-level programming and systems analysis. Will assist in planning computing requirements and other technical resources to achieve department and university mission. Supports integration of computing systems with existing multimedia systems in general assignment classrooms to include software, hardware, and network connectivity. Incumbent will assist in the design, creation and installation of advance multimedia presentation and control systems. The position is responsible for maintenance of all existing multimedia systems in general assignment classrooms and selected departmental spaces, including regular maintenance, upgrades, and emergency repairs.
This position will have a nontraditional work schedule. It will vary several times per academic year depending on the academic quarter and departmental activities. The position could change shifts on a quarterly basis and on a 'as needed basis'. It will start out as a swing-shift (late afternoon to evening shift). Prior notice will be provided for each shift change when needed. |
| Posted Minimum Requirements |
| Information Technology: Demonstrated knowledge of multimedia technology systems internals, OS & interrelationships, operating, installing & maintaining PC software, hardware. Multimedia & Control Systems Experience: installing multimedia systems to industry application standards. advance level programming & configuration skills w/standard control system protocols & languages. Use of Analytical Thinking: in evaluating & analyzing complex concepts of past trends, & relationships, then applying the concepts. Exp. in observing & evaluating the outcomes of a problem to identify the issues. Communication Skills - Advanced: Superior communication skills with internal & external campus community & international visitors. Interpersonal Skills: working as part of a team & collaboration. Problem Solving: Independently research issues for problem solving. Reading Comprehension & Writing Skills - Advanced: Understanding scientific & technical documents & complex instructional procedures. Self-Management Skills: working independently & following through on assignments with minimal direction. Education &/or experience equivalent to a bachelor's degree in a related field. |
| Posted Preferred Qualifications |
| Experience in working in a higher-education environment. Skill in generating a number of different approaches to problems. Thorough knowledge of subject matter to act as a resource for the exploration of new ideas. Skill in developing a vision or image of how a system/process should operate under ideal circumstances. Skill in combining divergent and& normally unassociated ideas to creatively approach problems. Skill in creating a supportive work environment where new ideas are solicited, evaluated, and& implemented. Knowledge of UC Policies and& Procedures: Knowledge of the applicable UC policies and& procedures governing areas related to the responsibilities of the job. Supervisory Experience: Experience with training, supervising, and& evaluating the performance of assigned personnel. Experience in directing, organizing, and& prioritizing workload to meet required deadlines and& department objectives. Experience in a supervisory role responsible for hiring, evaluating, directing, disciplining, and& complaint resolution. Skill in using professional judgment in addressing issues. |