General Information
| Payroll Title | PROGR ANL 3 | Title Code | 007275 | Grade/Step | 10 | Working Title | Client Systems Engineer |
|---|---|---|---|---|---|---|---|
| Department Name | University Library Dept | Supervisor | Dan Szilagyi | Department Head |
Special Requirements and Conditions
| Critical Position |
Level of Supervision Received
| General Supervision |
Items Used
Position Purpose
| The University of California, Riverside (UCR) Libraries is seeking nominations and applications for an experienced, energetic, and innovative professional to fill the position of Client Systems Engineer in the Cyberinfrastructure Unit of the Information Technology and Systems Division. The UCR Libraries is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems. Reporting to the Cyberinfrastructure Manager, the Client Systems Engineer will provide technology services to the UCR University Libraries organization. Duties include, but are not limited to, planning and creating complex software images, imaging and deploying 500+ client workstations, integrating and testing a variety of specialized mission-critical software, troubleshooting computer hardware, Active Directory component and group policy object (GPO) creation and administration, Windows server administration, and the identification and remediation of security-compromised computer systems. As priorities allow, the client systems engineer will cross-train with the Infrastructure Systems Engineer with the goal of becoming a secondary level of infrastructure systems support. The Cyberinfrastructure team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required. The University Libraries organization includes four physical libraries on the Riverside campus. The infrastructure includes 70 virtual machines and over 500 workstations. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Client Systems Management and Engineering | 70 |
| Create complex client computer configurations, and associated disk images, for mass workstation deployments. Resolve complex issues that occur within an infrastructure of 500+ client workstations, including public computers and shared peripheral devices. Take the lead to plan, prepare, and deploy mass roll-outs encompassing hundreds of workstations. Integrate, test, and implement complex mission-critical enterprise applications. Identify, research, and remediate compromised computer systems. Support shared printing and related services in an environment comprising multiple physical locations. Configure and test firewall rules to meet the needs of infrastructure security and client-side software requirements. Create, enhance and support critical Active Directory components and group policy objects (GPOs). Administer the portion of Windows servers that directly integrate with client services. Configure and deploy peripheral devices, including shared printers, scanners, and various embedded systems. Lead a team of technicians, as needed, in specific client support efforts. As needed, manage a high-volume work-ticket system, including assignments to appropriate technicians and the escalation of priority issues. Integrate wireless handheld devices into client systems. As technologies mature, investigate the integration of new client-based devices into the supported infrastructure. Research new technology to determine potential application to digital initiatives. Review and revise standards to conform to industry best practices. Create and enhance repeatable procedures by documenting technical processes. Focus on technical excellence. Other duties as assigned. |
|
| Customer Service and Support | 30 |
| Focus on customer service and satisfaction. Ability to work in team environment with constantly shifting priorities. Take a proactive approach to customer service and support. Work tactfully with an interdisciplinary team of staff, faculty, students, and library users. Help make our team and organization a great place to work. |
|
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Bachelor's degree in a related field; or an equivalent combination of education and experience. 5+ years of professional experience supporting client systems in a production enterprise environment of 500+ workstations. 5+ years of experience troubleshooting and repairing component-level client workstation and peripheral hardware. |
|
| 2 | |
| Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. | |
| 3 | |
| Ability to clearly document complex technical processes and procedures. | |
| 4 | |
| Ability to learn new technologies, processes, and procedures as they become available. | |
| 5 | |
| Ability to take direction and maintain a positive attitude. | |
| 6 | |
| Experience integrating complex client software technologies, such as the creation and deployment of computer system images, the creation and usage of PowerShell scripts, the creation and deployment of Active Directory components and group policy objects (GPO's), the central management of mission-critical enterprise applications, and the administration of production Windows file servers. | |
| 7 | |
| Experience with complex client configurations, deployments and migrations - including large-scale rollouts of enterprise applications, shared computer workstations, and shared peripheral devices such as printers, scanners and embedded systems (proximity card readers, fingerprint readers, card swipe readers). | |
| 8 | |
| Significant experience identifying, researching, and remediating security-compromised computer systems; experience configuring firewall rules for enterprise-level security appliance hardware (e.g. Cisco ASA, Juniper ISG). | |
| 9 | |
| Experience leading a team of part-time technicians and managing a high-volume work ticket system, including the assignment of tasks and the escalation of priority issues. | |
| 10 | |
| Multimedia technology experience, including the integration of projectors, conferencing software (e.g. Skype), kiosks, and digital signage. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| CompTIA A+ certification. | |
| 2 | |
| In-depth hands-on skill working with a variety of complex client systems and peripheral technologies. | |
| 3 | |
| Experience with Macintosh computers and OSX | |
| 4 | |
| Experience with tablet computers, such as the iPad. | |
| 5 | |
| Significant experience with Linux. | |
| 6 | |
| Experience working with an interdisciplinary team in an academic environment. | |
| Posted Position Purpose |
|---|
| The University of California, Riverside (UCR) Libraries is seeking nominations and applications for an experienced, energetic, and innovative professional to fill the position of Client Systems Engineer in the Cyberinfrastructure Unit of the Information Technology and Systems Division.
The UCR Libraries is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems.
Reporting to the Cyberinfrastructure Manager, the Client Systems Engineer will provide technology services to the UCR University Libraries organization. Duties include, but are not limited to, planning and creating complex software images, imaging and deploying 500+ client workstations, integrating and testing a variety of specialized mission-critical software, troubleshooting computer hardware, Active Directory component and group policy object (GPO) creation and administration, Windows server administration, and the identification and remediation of security-compromised computer systems. As priorities allow, the client systems engineer will cross-train with the Infrastructure Systems Engineer with the goal of becoming a secondary level of infrastructure systems support.
The Cyberinfrastructure team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required.
The University Libraries organization includes four physical libraries on the Riverside campus. The infrastructure includes 70 virtual machines and over 500 workstations. |
| Posted Minimum Requirements |
| Bachelor's degree in a related field; or an equivalent combination of education and experience. 5+ years of professional experience supporting client systems in a production enterprise environment of 500+ workstations. 5+ years of experience troubleshooting and repairing component-level client workstation and peripheral hardware. Ability to effectively and professionally communicate with customers and colleagues. Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. Ability to work complex prioritized tasks through to completion. Ability to learn new technologies, processes, and procedures as they become available. Demonstrated ability to work on multiple projects with constantly shifting priorities. Ability to clearly document complex technical processes and procedures. Ability to take direction and maintain a positive attitude. Experience with the following: Planning and creation of complex client computer disk images for mass deployments. Deployments of complex and mission-critical enterprise applications. Deployments, migrations, and support of 500+ client workstations. Complex team-based client workstation efforts. Support of shared printing in a multiple-domain environment with multiple physical locations. Configuration of firewall rules for enterprise-level security appliance hardware (e.g. Cisco ASA, Juniper ISG) . Experience writing and using PowerShell scripts in a production environment. Significant Active Directory component and group policy (GPO) creation and implementation experience in an enterprise environment. Significant experience identifying and remediating security-compromised systems. The support of shared computer workstations. Administration of production Windows file servers. Multimedia technology experience, including projectors and kiosks. Skills in customer relations, including first-line customer support. Configuration of peripheral devices, including shared printers, scanners, and embedded systems (e.g. proximity card readers, fingerprint readers, card swipe readers). Experience deploying and managing centrally-administered enterprise software applications. Managing and leading a team of part-time technicians. Managing a high-volume work ticket system, including assignment to appropriate technicians and the escalation of priority issues. Integration and testing of specialized mission-critical software. |
| Posted Preferred Qualifications |
| CompTIA A+ certification. In-depth hands-on skill working with a variety of complex client systems and peripheral technologies. Experience with Macintosh computers and OSX. Experience with tablet computers, such as the iPad. Experience with Linux. Experience working with an interdisciplinary team in an academic environment. |