General Information
| Payroll Title | ANL 1 | Title Code | 007234 | Grade/Step | 06 | Working Title | UCR Telefund Manager |
|---|---|---|---|---|---|---|---|
| Department Name | Development | Supervisor | Jasna, Kirsten M | Department Head | Nguyen, Hieu T |
Payroll Title of those supervised
| Title Code | Description | FTE |
|---|---|---|
| 4921 | STDT 2 | 1.8 |
| 4922 | STDT 1 | 3.5 |
Special Requirements and Conditions
| Critical Position |
| Valid Driver License |
| Overtime |
| Other (provide description - max. 300 characters) |
| Other (description) |
|---|
| Work scheduled hours 12:00 - 9:00; Mon-Fri and Occasional Weekends |
Level of Supervision Received
| General Supervision |
Items Used
| Standard Office Equipment |
Position Purpose
| The UCR Telefund Manager manages the day-to-day operations of the student call center of the UCR Telefund. S/he is responsible for establishing and implementing daily, monthly and annual fundraising strategies and goals developed in collaboration with the Director. S/he recruits, hires and trains and supervises student supervisors and callers. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Telefund Strategy, Goal Setting and Reporting | 60 |
| With senior director of annual giving, establishes goals for all telemarketing efforts. Develops yearly projects, segments and calling pools and works closely with Advancement Services to ensure data is correct and ready for loading into CampusCall. Sets nightly, weekly, and monthly goals to maximize shift performance and prepares caller assignment; tracks caller statistics, utilizing calling pool and nightly statistics to maximize shift performance. Monitors and analyzes individual shift and caller performance to analyze contact, pledge rate, average gift, and dollars raised on each constituency and determine appropriate corrective measures to meet financial goals for the program. Produces daily, weekly and quarterly reports using CampusCall and Raiser's Edge. Other duties as assigned. |
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| Call Center and Staff Mangement | 40 |
| Responsible for the daily management of the Telefund calling center and is main point of contact for University Village building management company. Maintains Telefund equipment and supplies in coordination with Annual Giving department. Manages all aspects of caller recruitment, training and supervision of student callers and manages the day-to-day operations of the telefund program. Provides on-going evaluation and motivation of student callers, monitoring the quality of caller contacts and attempts with prospects. Plans and implements motivational programs, skill training and ongoing coaching for the student callers. Maintains on-site and central personnel records regarding student calling staff and shares data (number of active employees, potential hiring needs) as necessary with University Advancement human relations department. |
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Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| College degree or an equivalent combination of education and experience. |
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| 2 | |
| A minimum of two years in annual giving or telefund experience using automated systems. |
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| 3 | |
| Experience with supervising staff where leadership, motivation, and discretion will influence on-the-spot decisions. |
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| 4 | |
| Strong written and oral communication skills. |
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| 5 | |
| Demonstrated ability to work independently, exercise discretion, and interpret policies and procedures. |
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| 6 | |
| Ability to work well with a diverse group of staff and students, organize and prioritize projects and implement action plans to achieve targeted objectives. |
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| 7 | |
| Demonstrated skill to proficiently operate a PC for word processing, maintaining databases, creating spreadsheets, and preparing reports using Microsoft Word, Excel, Access and Outlook. |
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| 8 | |
| Ability to work a set schedule of hours which is based on set phone program schedule: 12:00 p.m. - 9:00 p.m. Monday through Fridays and occasionally some weekends. |
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Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
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Bachelor's Degree |
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| 2 | |
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Ability to interpret, support and apply campus policies and procedures. |
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| 3 | |
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Familiarity with CampusCall software or other automated dialing systems and experience in managing multiple fundraising projects. |
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| 4 | |
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Familiarity with Raiser's Edge software. |
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| Posted Position Purpose |
|---|
| The UCR Telefund Manager manages the day-to-day operations of the student call center of the UCR Telefund. S/he is responsible for establishing and implementing daily, monthly and annual fundraising strategies and goals developed in collaboration with the Director. S/he recruits, hires and trains and supervises student supervisors and callers. If you interested in an opportunity that is challenging and will allow you to make an impact while doing interesting meaningful work, then apply today!
UCR Fund- the Goals are to raise funds to support the areas of greatest need as determined by the chancellor, deans and other university leaders; Increase awareness of UCR within the local and broader communities; Create future leadership for UCR.; Increase alumni participation and involvement with UCR. The gifts to the UCR Fund from thousands of alumni, parents and friends have helped UCR Attract and retain the nation's brightest students through scholarship and fellowship support. Recruit world-class faculty in each department. Create new and innovative programs and curricula. Renovate classrooms and laboratories, and equip them with the necessary equipment and supplies to maximize our students' learning experiences. Renew subscriptions to scholarly journals and keep our libraries up to date with the information our students need to support their educational experience. Provide support for UCR Intercollegiate Athletics, the UCR Botanic Gardens and other programs and projects.
The UCR Office of Development is a proud partner with the thousands of alumni, parents and friends who have chosen to take a key role in shaping the face and future of this rapidly growing campus. The generosity of our donors not only enhances the quality of the UCR educational experience, it helps countless young people attain the skills and knowledge they need to succeed and lead in the 21st century.
Distinguished by sixty years of high-impact research, UC Riverside is a living laboratory for the exploration of issues critical to growing communities at home and abroad - air, water, energy, health, transportation, agriculture and more. Recognized as one of the nation's most diverse universities, with more than half of our 21,000+ student population made up of first-generation scholars, Washington Monthly ranked UCR second in the nation (2013) for civic engagement, research and social mobility. A member of the prestigious 10 campus University of California system, we are one of only six campuses named to the New America Foundation's 2013 list of "Next Generation Universities," as well as a Top-35 "Best Value School" according to U.S. News & World Report (2014). The premier world university ranking - the Shanghai Jiao Tong University Academic Ranking of World Universities - lists UCR among the Top 150 worldwide (2013).
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| Posted Minimum Requirements |
| -College degree or an equivalent combination of education and experience. -A minimum of two years in annual giving or telefund experience using automated systems. -Experience with supervising staff where leadership, motivation, and discretion will influence on-the-spot decisions. -Strong written and oral communication skills. -Demonstrated ability to work independently, exercise discretion, and interpret policies and procedures. -Ability to work well with a diverse group of staff and students, organize and prioritize projects and implement action plans to achieve targeted objectives. -Demonstrated skill to proficiently operate a PC for word processing, maintaining databases, creating spreadsheets, and preparing reports using Microsoft Word, Excel, Access and Outlook. -Ability to work a set schedule of hours which is based on set phone program schedule: 12:00 p.m. - 9:00 p.m. Monday through Fridays and occasionally some weekends. |
| Posted Preferred Qualifications |
| -Bachelor's Degree -Ability to interpret, support and apply campus policies and procedures. -Familiarity with CampusCall software or other automated dialing systems and experience in managing multiple fundraising projects. -Familiarity with Raiser's Edge software. |