General Information
| Payroll Title | LIBRARY AST 3 | Title Code | 006760 | Grade/Step | Working Title | Access Services Desk Assistant (75%) | |
|---|---|---|---|---|---|---|---|
| Department Name | University Library Dept | Supervisor | Elisha M Hankins | Department Head | Steven L Mandeville-Gamble |
Special Requirements and Conditions
| Critical Position |
Level of Supervision Received
| General Supervision |
Items Used
| Computers, printers, touch screen monitors, receipt printers, barcode & document scanners, telephones, cash register, calculators, photocopiers, typewriters, de/sensitizer units, paper shredder, barcode duplicator, book trucks, standard office equipment, alarm panel, P.A. system & walkie-talkies. |
Position Purpose
| The Access Services Desk Assistant interprets and administers circulation/reserve policies as they apply to library patrons. Provides circulation services to a wide variety of patrons on a regular basis in accordance with the desk schedule. This recruitment has two (2) openings. One position is located at the Orbach Science Library reporting to Elisha Hankins. The incumbent must be able to work Monday 7:15 am - 3:45 pm, Wednesday - Friday 9:30 am - 4:30 pm and Saturday 8:45 am -1:15 pm. The other position is located in the Rivera Library reporting to Leslie Settle. The incumbent must be able to work Monday 7:15 am - 3:45 pm, Tuesday - Thursday 10:30 am - 5:30 pm and Saturday 12:45 pm - 5:15 pm. Both position are 75% (part-time). |
Essential Functions
| Essential Function | % Time |
|---|---|
| Access Services Public Service Responsibilities | 75 |
| Staffs Public Services Desk as scheduled and provides accurate and courteous service. May be scheduled to cover a service desk at another UCR Library. Maintains current knowledge of and performs Service Desk functions. Anticipates patron needs and provides accurate and courteous service to all patrons according to Access Public Service guidelines. Maintains general knowledge of the UCR Library and campus in order to answer patron questions and assure the proper referral of patrons. Utilizes detailed knowledge of Millennium to process reserves and interlibrary loan requests. Creates uncataloged bibliographic records using Millennium Circulation for personal course reserve material and on-the-fly records. Uses multiple online systems to determine the status of or information on patrons or materials as well as performing a variety of circulation functions. Maintains confidentiality of records as required by Library and University policy. Performs general Access Services functions, such as processing incoming interlibrary loan material, processing incoming reserve and e-reserve requests and materials, de-processing reserve material, generating and processing patron notifications, and assisting with paging available material, shelving, shifting and shelf reading. Operates cash register following policies and procedures. Operates building alarm and public announcement (PA) system and reports and corrects problems associated with their use. Logs Access Services statistics on appropriate forms. Writes and distributes Security Report Forms. |
|
| Individual & Technical Responsibilities | 10 |
| Opens the Library facility on Mondays; on Saturdays may work between the hours of 8:45 am - 5:15 pm and as needed for operations. Monitors Circulation/Reserve Desk operations and student assistants on Saturdays. Functions, in conjunction with the Security Services Unit and in the absence of the Saturday supervisor, as the coordinator and contact for emergency situations occurring on Saturdays. Uses judgment to resolve those situations falling outside of established procedures. Assists with the review and update of training and procedure manuals, in conjunction with the Desk Supervisor and Unit Manager. Serves as a backup in completing Change Order Requests, preparing monies, and transporting money bags to and from the Cashiers Office as needed, ensuring appropriate denominations of monies are available both in the cash register and safe. Processes new or replacement materials and supplies for circulation. |
|
| General Department & Library Responsibilities | 5 |
| Follows Access Services Public Service Guidelines. Participates in staff meetings and committees as assigned. Serves as a Building Emergency Staff for the Library. May serve as an Acting Building Supervisor for Emergency Conditions (BSEC) if a BSEC is unavailable. Acts as a backup staff member in emergency staffing situations during evenings, weekends, and holidays in a Circulation/Reserve Services Unit. Updates relevant mailing lists, posts and updates department blog and other formal communication mechanisms. |
|
| Other | 5 |
| Performs other duties as assigned. |
|
| Industry Knowledge | 5 |
| Maintains knowledge of current industry trends and performs continuous assessment of innovative methodologies, technologies and approaches. Identifies opportunities for improvement and communicates them to their supervisor. | |
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Strong customer service experience. Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. Ability to accurately apply a wide variety of policies and procedures. |
|
| 2 | |
| Ability to successfully monitor student assistant(s) in maintaining order in the library and assigning tasks when appropriate. | |
| 3 | |
| Ability to communicate, both orally and in writing in a positive and constructive manner. | |
| 4 | |
| Ability to perform accurate, detailed work. Keyboarding skills sufficient to enter data into an on-line system quickly and accurately. |
|
| 5 | |
| Ability to work with constant interruptions, to remain calm under pressure and handle a variety of responsibilities simultaneously. Ability to organize work, establish priorities and meet deadlines. Ability to display initiative and remain flexible in a fast-paced and changing environment. |
|
| 6 | |
| Ability to work independently and exercise reasonable judgment in applying appropriate guidelines to specific tasks and in making decisions. Ability to establish and maintain professional working relationships. |
|
| 7 | |
| Experience using the Circulation module of an Integrated Library System, such as Millennium. Knowledge and skill to work with computers and software such as MS Office, email programs, and the internet. The position located at the Orbach Library must be able to work Monday 7:15 am - 3:45 pm, Wednesday - Friday 9:30 am - 4:30 pm and Saturday between 8:45 am - 5:15 pm. The position located at the Rivera Library must be able to work Monday 7:15 am - 3:45 pm, Tuesday - Thursday 10:30 am - 5:30 pm and Saturday between 8:45 am - 5:15 pm. Ability to work flexible hours for staffing in back up situations including days, evenings, weekends, and holidays. Hours may vary from quarter to quarter. |
|
| 8 | |
| Ability to foster a respectful, cooperative, professional and courteous environment, maintain confidentiality, and employ tact and diplomacy. |
|
| 9 | |
| Must be able to bend, stoop, lift, and push loaded book trucks weighing up to approximately 250 lbs. Must be able to stand and move about the library for long periods of time. |
|
| 10 | |
| Ability to successfully pass a background check. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| Bachelor's Degree or equivalent. | |
| 2 | |
| Knowledge and demonstrated use of an online Accounts Receivable System, such as Banner. | |
| 3 | |
| Experience using a document scanner and Adobe Acrobat software in scanning and manipulating scanned images. | |
| 4 | |
| Experience working in an academic library environment. | |
| 5 | |
| Hands-on experience in a Circulation Services department. | |
| Posted Position Purpose |
|---|
| The Access Services Desk Assistant interprets and administers circulation/reserve policies as they apply to library patrons. Provides circulation services to a wide variety of patrons on a regular basis in accordance with the desk schedule.
This recruitment has two (2) openings. One position is located at the Orbach Science Library reporting to Elisha Hankins. The incumbent must be able to work Monday 7:15 am - 3:45 pm, Wednesday - Friday 9:30 am - 4:30 pm and Saturday 8:45 am -1:15 pm. The other position is located in the Rivera Library reporting to Leslie Settle. The incumbent must be able to work Monday 7:15 am - 3:45 pm, Tuesday - Thursday 10:30 am - 5:30 pm and Saturday 12:45 pm - 5:15 pm. Both position are 75% (part-time).
|
| Posted Minimum Requirements |
| Strong customer service experience. Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni. Ability to accurately apply a wide variety of policies and procedures. Ability to successfully monitor student assistant(s) in maintaining order in the library and assigning tasks when appropriate. Ability to communicate, both orally and in writing in a positive and constructive manner. Ability to perform accurate, detailed work. Keyboarding skills sufficient to enter data into an on-line system quickly and accurately. Ability to work with constant interruptions, to remain calm under pressure and handle a variety of responsibilities simultaneously. Ability to organize work, establish priorities and meet deadlines. Ability to display initiative and remain flexible in a fast-paced and changing environment. Ability to work independently and exercise reasonable judgment in applying appropriate guidelines to specific tasks and in making decisions. Ability to establish and maintain professional working relationships. Experience using the Circulation module of an Integrated Library System, such as Millennium. Knowledge and skill to work with computers and software such as MS Office, email programs, and the internet. The position located at the Orbach Library must be able to work Monday 7:15 am - 3:45 pm, Wednesday - Friday 9:30 am - 4:30 pm and Saturday between 8:45 am - 5:15 pm. The position located at the Rivera Library must be able to work Monday 7:15 am - 3:45 pm, Tuesday - Thursday 10:30 am - 5:30 pm and Saturday between 8:45 am - 5:15 pm. Ability to work flexible hours for staffing in back up situations including days, evenings, weekends, and holidays. Hours may vary from quarter to quarter. Ability to foster a respectful, cooperative, professional and courteous environment, maintain confidentiality, and employ tact and diplomacy. Must be able to bend, stoop, lift, and push loaded book trucks weighing up to approximately 250 lbs. Must be able to stand and move about the library for long periods of time. Ability to successfully pass a background check. |
| Posted Preferred Qualifications |
| Bachelor's Degree or equivalent. Knowledge and demonstrated use of an online Accounts Receivable System, such as Banner. Experience using a document scanner and Adobe Acrobat software in scanning and manipulating scanned images. Experience working in an academic library environment. Hands-on experience in a Circulation Services department. |