General Information
| Payroll Title | UNCLASSIFIED | Title Code | 009999 | Grade/Step | 09 | Working Title | Clinic Manager |
|---|---|---|---|---|---|---|---|
| Department Name | Clinical Affairs Dept | Supervisor | Michael N Nduati | Department Head | Michael N Nduati |
Payroll Title of those supervised
| Title Code | Description | FTE |
|---|---|---|
| 9995 | UNCLASSIFIED | 3 |
| 8993 | MED AST 1 | 4 |
Special Requirements and Conditions
| Critical Position |
Level of Supervision Received
| General Direction |
Items Used
| Physician clinical environment. |
Position Purpose
| The Clinic Manager is responsible for the overall operations in developing and maintaining a well-functioning and compliant physician office clinic. This will include, but not limited to: staffing, training, financial/budgetary, billing, ensuring the correct coding when designating patient diagnosis or visit information, policy making, patient satisfaction, and provider/employee engagement. Will supervise staff and oversee the functions provided by the front office coordinators, surgery schedulers, medical assistants, and clinic leads. There will be three full time employees hired into this position to support the infrastructure and growth of the UCR Health clinical enterprise. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Clinic Operations Management | 90 |
| 25% - Schedules staff in the coordination of daily operations and activities of clinic operations. Implements changes or new procedures to improve operational efficiencies. Ensures work is completed in a timely manner and in compliance with internal standards and external regulations. Proposes changes or new procedures to improve operational efficiencies. 10% - Resolves escalated issues in areas under supervision, such as patient reception, registration, insurance authorizations, scheduling, data entry and responding to patient concerns. Implements established quality improvement processes. Gather the material facts and files incident reports across a broad range of issues, such as privacy, safety or customer service. Escalates and triages to appropriate leadership for resolution and follow up. *Ensures that insurance authorizations are current at appointment scheduling and on the date of service. 10% - Performs revenue management functions, such as maintaining systems for charge captures, reporting, supervising data entry and cash collection, following up on discrepancies and other issues. Consults with billing professional colleagues on questions and issues as needed. 10% - Implements and may develop procedures for patient reception, telephone processing, scheduling, electronic medical record workflows, and practice traffic flow in order to ensure consistently prompt, effective service to patients and visitors. 5% - Keeps staff informed of procedural changes and external regulations. Participates in regulatory rounding and resolution to identified deficiencies. 5% - Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters. 5% - Provides orientation and training to staff, monitors and coaches as needed to assure work is performed in adherence to patient service standards, internal policies, external regulations and quality / quantity expectations. 5% - Ensures appropriate training, certification and access for staff use of applicable IT systems and applications. Coordinates IT assistance to resolve issues. Communicates and holds team accountable for compliance with security protocols and new regulations. May participate in medical center IT workgroups. 5% - Ensures facilities are well-maintained and coordinates with Facilities and / or Environmental, Health and Safety as needed. May assist in overseeing facility renovation projects for assigned clinic / center areas. May participate in facility rounding. 5% - Operates within budgetary parameters in the management and distribution of material and fiscal resources. May participate in budgeting and drafting proposals for capital projects. Actively participates in the budgeting activities and processes. Prepares justifications and variances for expenditures. 5% - Functions as a resource and role model for staff in handling patient issues and concerns. Coaches and empowers staff to respond to patient issues according to established customer service guidelines and standards. |
|
| Project Management | 10 |
| Special projects as assigned. | |
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Bachelor's degree in related area and/or equivalent combination of experience/training. | |
| 2 | |
| Minimum of 6 years of related experience. Experience in a medical healthcare operation setting. Two (2) of years of experience and active participation in budgeting process. |
|
| 3 | |
| A total of ten (10) years of directly related experience can be substituted for the combination of the bachelor's degree requirement plus the six (6) years of related experience requirement. | |
| 4 | |
| Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment. | |
| 5 | |
| Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements. | |
| 6 | |
| Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters. | |
| 7 | |
| Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions. | |
| 8 | |
| Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies. | |
| 9 | |
| Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses. | |
| 10 | |
| Knowledge of business software and specialized applications and data management systems used in clinic / center operations. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| Previous supervisor/managerial experience. | |
| 2 | |
|
Experience using an electronic medical record (EMR) system; EPIC system highly desired. |
|
| 3 | |
| Licensed clinical professional such as a LPN, RN. | |
| 4 | |
| Direct experience in a neurosciences, women's health, or primary care setting. | |
| Posted Position Purpose |
|---|
| UCR Health is a team of physicians, specialists and healthcare professionals dedicated to improving the health of inland southern California residents and families by bringing health home to our communities.
Established alongside the School of Medicine at the University of California, Riverside, UCR Health is growing to meet the healthcare needs of the region - bringing innovative, culturally sensitive medical care to our communities. Our patient-centered primary care and specialty services deliver university-based healthcare excellence and innovation to the communities where we live, work and play. To learn more about UCR Health, please visit: www.ucrhealth.org
The Clinic Manager is responsible for the overall operations in developing and maintaining a well-functioning and compliant physician office clinic. This will include, but not limited to: staffing, training, financial/budgetary, billing, ensuring the correct coding when designating patient diagnosis or visit information, policy making, patient satisfaction, and provider/employee engagement. Will supervise staff and oversee the functions provided by the front office coordinators, surgery schedulers, medical assistants, and clinic leads. There will be three full time employees hired into this position to support the infrastructure and growth of the UCR Health clinical enterprise.
Please note: The classification title and salary range for this position are currently under review. The hiring range for this position is $52,400 - $90,000 depending on experience and qualifications.
Please note: UCR is implementing a new job classification system, Career Tracks, the payroll title for the position for which you have applied may change at the time of hire. This change will not impact job duties, responsibilities or a salary that has been offered. Please visit: http://hr.ucr.edu/salary/careertracks.html for further information. |
| Posted Minimum Requirements |
| Bachelor's degree in related area and/or equivalent combination of experience/training. Minimum of 6 years of related experience. Experience in a medical healthcare operation setting. Two (2) of years of experience and active participation in budgeting process. A total of ten (10) years of directly related experience can be substituted for the combination of the bachelorâââ‰â¢s degree requirement plus the six (6) years of related experience requirement. Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment. Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements. Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters. Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions. Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies. Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses. Knowledge of business software and specialized applications and data management systems used in clinic / center operations. |
| Posted Preferred Qualifications |
| Previous supervisor/managerial experience. Experience using an electronic medical record (EMR) system; EPIC system highly desired. Licensed clinical professional such as a LPN, RN. Direct experience in a neurosciences, women's health, or primary care setting. |