General Information
| Payroll Title | PUBL SFTY DISPATCHER | Title Code | 005216 | Grade/Step | Working Title | Dispatcher | |
|---|---|---|---|---|---|---|---|
| Department Name | Police | Supervisor | Nakamura, Janet Sakaye | Department Head | Michael A Lane |
Special Requirements and Conditions
| Critical Position |
| Overtime |
| Shift Work |
| Other (provide description - max. 300 characters) |
| Other (description) |
|---|
| Successful completion of a POST approved psychological and medical examination. Satisfactory completion of a POST- certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the appointment begin date. |
Level of Supervision Received
| General Supervision |
Items Used
| Fax, photo copier, telephones, computers, CAD/RMS systems, radio equipment |
Position Purpose
| Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24 hour 7 day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Emergency Services | 30 |
| Coordinate on campus emergency and non-threatening service calls by routing information and assistance requests to primary and secondary campus response units. Provide public information relating to law enforcement activities as permitted. Follow prescribed University procedures and public safety dispatching procedures and exercise proper judgment in emergency situations for which established procedures may not exist. |
|
| Computers System Operations | 30 |
| Process and monitor calls quickly and efficiently by using the CAD system to enter verified data, disseminate information to various bulletins, update indexes, revise pertinent information and close incidents. Operate CLETS terminal by conducting inquiries, entries, and updates to automated databases. Send, receive and decode teletype information. |
|
| Radio Console Operations and Monitoring | 25 |
| Communicate by two-way radio with University Police, County Fire, Medical Services, and other campus units by obtaining and transmitting informational requests and notifications needing prompt attention. Monitor radio systems by determining intrusions, robberies, panic alarms, fire alarms, and closed circuit television screens. |
|
| Record Administration | 15 |
| Regulate and maintain forms, files and information sources by ensuring the completion of communication service center books and logs. Verify that updates are being made to all manuals relating to the operation, upkeep, and laws governing the use of computers and computerized information. Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and/or disposition of emergencies. Other duties as assigned. |
|
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Education and Experience: Any combination equivalent to graduation from high school and two years of experience performing complex administrative work including accessing and entering information into computer systems and databases. | |
| 2 | |
| Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes | |
| 3 | |
| Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. | |
| 4 | |
| Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts with changing days off in a 24-hour/7 day operation. The incumbent must also possess normal color vision, hearing and reaction times. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| Prior experience working as a public safety dispatcher for a law enforcement agency or fire department. | |
| 2 | |
| Knowledge of UCR campus locations. | |
| 3 | |
| Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications. | |
| 4 | |
| Recent completion of the POST Public Safety Dispatcher Course. | |
| Posted Position Purpose |
|---|
| Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24 hour 7 day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. Applicants who meet the advertised job requirements will be given a pre-employment assessment as part of the selection process. |
| Posted Minimum Requirements |
| Education and Experience: Any combination equivalent to graduation from high school and two years of experience performing complex administrative work including accessing and entering information into computer systems and databases. Prior experience in entering and/or maintaining information in electronic and/or written format; handling difficult, sensitive and confidential situations tactfully; and accessing and updating various indexes. Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts with changing days off in a 24-hour/7 day operation. The incumbent must also possess normal color vision, hearing and reaction times. |
| Posted Preferred Qualifications |
| Prior experience working as a public safety dispatcher for a law enforcement agency or fire department. Knowledge of UCR campus locations. Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications. Recent completion of the POST Public Safety Dispatcher Course. |