General Information
| Payroll Title | MED AST 1 | Title Code | 008993 | Grade/Step | Working Title | Medical Assistant / Patient Care Coordinator | |
|---|---|---|---|---|---|---|---|
| Department Name | Clinical Affairs Dept | Supervisor | Danielle M Bowers | Department Head | Hansen, Katherine |
Special Requirements and Conditions
| Critical Position |
| Overtime |
| Shift Work |
| Travel |
| Travel Outside of Normal Business Hours |
Level of Supervision Received
| General Direction |
Items Used
| Standard office equipment (e.g., computer, copier, scanner, multiple line phone) |
| Including but not limited to: pulse oximetry, thermometer, blood pressure machine, EKG, EMG, ultrasound, autoclave, liquid nitrogen, and stethoscope. |
Position Purpose
| This position performs medical, technical, and administrative support services to contribute to the efficient day-to-day operations providing a positive patient experience. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, and other duties as directed by physician. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers clinic phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. Secure authorizations for incoming and outgoing referrals. This position will be assigned to work at various clinic locations in the inland empire. This position may be required to work different shifts, including evenings, weekends, and holidays. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Front office support | 45 |
| Answers the clinic main phone line and assist callers, triage patient calls, handle complaints, retrieve and process voice messages. Ensures the answering service is used appropriately, activated when office is closed and inactivated when present. Schedules appointment for patients, based on provider availability. Reschedules patient appointments at the request of the patient and/or provider. Provides a warm welcome with appropriate etiquette to patients and visitors by greeting in person or on the telephone and answering or referring inquiries. Educates on the clinic services and the providers background. Responds to patients', prospective patients, and visitor inquiries in a courteous manner. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; and keeps in regular communication with patients to inform them of delays. Escorts patients to the room where they will meet the provider. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Maintains patient accounts by obtaining, recording, and updating personal, financial, and compliance information into the Electronic Medical Record (EMR). Assists providers and patients with access and navigation to the patient portal. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Monitors office equipment. Protects patient confidentiality by making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Verifies insurance coverage and obtains insurance authorization for appointment and care plan. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, verifies and pre-registers patients and responds to patient inquiries regarding billing and insurance. Processes prior authorization for medication request form and keep detailed, organized record of approvals and/or denials. Collects co-pays for visits and reconciles deposits. Contacts patients with self-pay or outstanding balances to ensure appropriate financial arrangements. Responds to patient inquiries concerning their bill and account balances to resolve internal accounting and billing errors working closely with the provider or management. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Ensures billing encounters reconcile daily patient schedule. |
|
| Patient Care | 45 |
| Determining the chief complaint and documenting it in the patient's electronic medical record with close attention to accurate use of medical terms. Interviews patient to record medical history/information, measure vital signs, weight, and height, and records information in the electronic medical record. Prepare treatment rooms for patient examinations and procedures, keeping the rooms neat and clean and stocked with necessary supplies. Interview patients to obtain medical information and measure their vital signs, weight, and height. Show patients to examination rooms and prepare them for the physician. Assisting with treatments and exams, including but not limited to: minor dressing changes; suture removal; staple removal and injections. Prepare and administer medications under the supervision of physician or RN. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. In tandem with physician, authorize drug refills and provide prescription information to pharmacies. Explain treatment procedures, medications, diets, or physicians' instructions to patients. Clean and sterilize instruments and dispose of contaminated supplies. Clean exam rooms, work stations and equipment as necessary. Perform routine laboratory tests and sample analyses. Retrieves lab and test results as needed and uploads to the medical record. Ensures process is followed for physician review. Process prior authorization for medication request form and keep detailed, organized record of approvals and/or denials. Monitor and respond to messages in the EMR in-baskets. Other duties as assigned. |
|
| Travel | 5 |
| Travel and work mid-shift in other campus clinics and university locations. | |
| Inventory Control | 5 |
| Monitor Medical Supplies inventory; consult with supervisor regarding items needed. Maintain the supply room in an orderly fashion so that supplies are easily located and storage space is maximized. |
|
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Medical Assistant Diploma or Certificate of Competency. Must have written evidence to validate training and competency as a medical assistant (i.e., certification of completion of a medical assistant training program, or a letter from supervising physician). To administer injections or provide venipuncture, must have written evidence of validation for training and competence in medication administration by injecting and skin testing. A minimum of two years (2) years of experience working in an environment performing tasks related to front and back office duties related to this position. At least one (1) of these years should be in a medical clinic office or hospital setting where insurance verification and patient financial responsibilities are performed. |
|
| 2 | |
| Basic Life Support (BLS) certification. | |
| 3 | |
| Understanding of medical terminology. | |
| 4 | |
| Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification and transport. Experience using standard exam room medical equipment and computers. | |
| 5 | |
| Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds. Strong interpersonal skills. Must demonstrate customer service skills appropriate to the job. | |
| 6 | |
| Must possess the skill, knowledge and ability essential to the successful performance of assigned duties. Ability to maintain a work pace appropriate to the workload. Ability to work well in a constantly changing environment. | |
| 7 | |
| Flexibility to work at various clinic sites in the inland empire and different work shifts, including evenings, weekends, and holidays. Travel will be required between practice sites and administrative offices. | |
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| Current Medical Assistant Certification. | |
| 2 | |
| Bilingual-English/Spanish. | |
| 3 | |
| Work experience in a neurology, pain management, women's health, and/or primary care clinic setting. | |
| Posted Position Purpose |
|---|
| This position performs medical, technical, and administrative support services to contribute to the efficient day-to-day operations providing a positive patient experience. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, and other duties as directed by physician. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers clinic phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks.
This position will be assigned to work at various clinic locations in the inland empire. This position may be required to work different shifts, including evenings, weekends, and holidays.
|
| Posted Minimum Requirements |
| Posted Preferred Qualifications |