General Information
| Payroll Title | LIBRARY AST 3 | Title Code | 006760 | Grade/Step | Working Title | Access Services Assistant, Collection Maintenance | |
|---|---|---|---|---|---|---|---|
| Department Name | University Library Dept | Supervisor | Shelly Gipson | Department Head | Steven L Mandeville-Gamble |
Special Requirements and Conditions
| Other (provide description - max. 300 characters) |
| Other (description) |
|---|
| Must be able to work Monday-Friday 8am-5pm. Must be able to work flexible hours for staffing in backup situations - days, evenings, weekends, and holidays. Hours may vary from quarter to quarter. Must be able to clear a background investigation as required by state law and University regulations. |
Level of Supervision Received
| General Supervision |
Items Used
| Contemporary office equipment including but not limited to: personal computer, telephone, fax, scanner, copy machine and 10-key. Integrated Library Systems and laser scanners for automated local circulation system. |
Position Purpose
| Under the general supervision of the Head of Collection Maintenance, the incumbent in this position is responsible for searching for materials patrons are unable to locate, advising them of search results, and referring them to other library departments when appropriate; performs work independently and uses paraprofessional and advanced operational and technical skills involving a general knowledge of library practices and procedures; assists in hiring, training, scheduling and evaluating student assistants; assists in directing student assistants in maintaining an efficient workflow for the Collection Maintenance Unit; responsible for providing assistance and administering public service functions and transactions to a wide variety of patrons at the Circulation/Reserves Desk on a regular basis. The incumbent's primary responsibilities and tasks will be at the Rivera Library, but may be assigned hours in Access Services at the Orbach Library. |
Essential Functions
| Essential Function | % Time |
|---|---|
| Technical and Individual Duties | 80 |
| Maintains current knowledge of all Collection Maintenance procedures and policies. Maintains knowledge of Library of Congress, Superintendent of Documents (SuDocs), and WRCA classification systems. Performs general and specialized search procedures for items not found in the stacks. Uses the integrated library management system (Alma) to update and track items through all stages of the search process. Uses Alma and other online resources (Primo, SRLF website, etc.) to search for items. Monitors Stacks areas and makes recommendations for workflow. Assists in maintaining shelves in excellent order. Ensures accuracy of shelving end panels (range markers). Assists in maintaining and processing statistics. Gathers and compiles statistics for special projects. Assists in organizing and maintaining the accuracy of items in the stacks. This includes assisting with maintenance and creation of item records. May be responsible for communicating with outside entities such as Tricor or Inter-Library Loan (ILL) staff at other UC campuses regarding shipment schedules, deliveries, or supplies. Assists in performing general Collection Maintenance functions, such as paging material for UCR patrons and ILL requests, processing incoming and outgoing ILL materials, and assisting with shelving, shifting, and shelf reading. Assists in maintaining a goal of a 72 hour turnaround shelving time. Provides public service assistance. Responsible for routing items in need of repair to appropriate staff. Assists in processing problem items, such as items without item records, incorrect information in item records, repair, or items in need of new labels. Interprets bibliographic records and sends items with complex bibliographic errors to appropriate unit for correction. Responsible for shelving of other materials such as WRCA, Government Publications, Media, Education, and Reference materials. Participates and assists in planning unit projects, such as collection measurement, record clean-ups, and shifting. Assists with overseeing of student employees, including training on all Collection Maintenance policies and tasks, assigning tasks, updating schedule changes on the student calendar, and minor discipline issues. Reports problems to Unit Head. Monitors accuracy of student assistants' work and checks for completion of assignments. Monitors student assistants on safety issues while working. May be required to perform work at any campus library and travel between libraries on a regular basis. |
|
| Access Services Duties | 15 |
| Staffs the Circulation Desk as scheduled. May be scheduled to cover the Circulation Desk at any campus library. Maintains current knowledge of all Circulation Desk functions and procedures and performs these duties accurately. Promptly assists all patrons at the Circulation Desk and provides accurate and courteous service according to Access Services Public Service Guidelines. Maintains general knowledge of the UCR Library and campus in order to answer patron questions and assure the proper referral of patrons. Uses the library ILMS and campus student/staff account database (ex. Banner) to determine the status of, or information about, patrons. Maintains confidentiality of records as required by Library and University policy. Operates building alarm and PA system and reports and correct problems associated with their use. Accurately logs Access Services statistics on appropriate forms. Writes and distributes Security Reports as required. |
|
| General Department and Library Responsibilities | 5 |
| Special projects may be assigned by the Unit Head, or by the Access Services Department Head. Participates in staff meetings and committees. Serves as Building Emergency Staff for the Rivera Library, responding to emergency situations in accordance with established procedures. Serves as an Alt-Building Supervisor for Emergency Conditions if a BSEC is unavailable. Interprets and is able to carry out library and campus-wide safety/emergency policies and procedures should the need occur. Reports safety and security hazards to the Unit Head. Acts as backup staff member in emergency staffing situations. Hours may vary according to the hours the Library is open. Monitors relevant mailing lists, department blog and other formal communication mechanisms. Other duties as assigned. |
|
Minimum Requirements
| Minimum Requirement | Display Ranking |
|---|---|
| 1 | |
| Experience in a computer-reliant work environment and the ability to learn specialized software. Demonstrated experience using an integrated management library system such as Ex Libris or similar. |
|
| 2 | |
| Demonstrated skill in organizing, monitoring, and setting priorities for a heavy workload with multiple tasks and competing deadlines. | |
| 3 | |
| Skill to train, guide, direct and review the work of student assistants. Skill to delegate work. |
|
| 4 | |
| Experience working with the public in a service-oriented environment. | |
| 5 | |
| Communication and interpersonal skills sufficient to work cooperatively with library staff, student assistants, and patrons with diverse backgrounds. Skill in using tact and diplomacy in dealing with a wide variety of people and ability to remain calm under pressure. Excellent verbal and written communication skills sufficient to communicate effectively in person, via email, over the telephone. |
|
| 6 | |
| Typing skills sufficient to enter data accurately. | |
| 7 | |
| Ability to understand, follow and execute detailed instructions. | |
| 8 | |
| Ability to use judgement in applying appropriate guidelines to specific tasks and to make decisions. | |
| 9 | |
| Math skills sufficient to accurately gather and compile statistics. |
|
| 10 | |
| Must be able to bend, stoop, lift, and push loaded book trucks weighing up to approximately 250 lbs. Experience handling safety and emergency situations. |
|
Preferred Qualifications
| Preferred Qualification | Display Ranking |
|---|---|
| 1 | |
| Academic Library experience. | |
| 2 | |
| Knowledge of the Library of Congress classification system. | |
| 3 | |
| Knowledge of the Superintendent of Documents (SuDocs) classification system. | |
| 4 | |
| Knowledge of stacks maintenance procedures and practices. | |
| 5 | |
| Demonstrated experience using spreadsheet, word processing, and database programs. | |
| 6 | |
| Demonstrated ability to export data. | |
| 7 | |
| Demonstrated success working in a collaborative, team-based work environment. | |
| 8 | |
| Previous experience working in a Circulation/Reserves unit. | |
| 9 | |
| Bachelor's degree or equivalent. | |
| Posted Position Purpose |
|---|
| Under the general supervision of the Head of Collection Maintenance, the incumbent in this position is responsible for searching for materials patrons are unable to locate, advising them of search results, and referring them to other library departments when appropriate; performs work independently and uses paraprofessional and advanced operational and technical skills involving a general knowledge of library practices and procedures; assists in hiring, training, scheduling and evaluating student assistants; assists in directing student assistants in maintaining an efficient workflow for the Collection Maintenance Unit; responsible for providing assistance and administering public service functions and transactions to a wide variety of patrons at the Circulation/Reserves Desk on a regular basis.
The incumbent's primary responsibilities and tasks will be at the Rivera Library, but may be assigned hours in Access Services at the Orbach Library. |
| Posted Minimum Requirements |
| Experience in a computer-reliant work environment and the ability to learn specialized software. Demonstrated experience using an integrated management library system such as Ex Libris or similar. Demonstrated skill in organizing, monitoring, and setting priorities for a heavy workload with multiple tasks and competing deadlines. Skill to train, guide, direct, and review the work of student assistants. Skill to delegate work. Experience working with the public in a service-oriented environment. Communication and interpersonal skills sufficient to work cooperatively with library staff, student assistants, and patrons with diverse backgrounds. Skill in using tact and diplomacy in dealing with a wide variety of people and ability to remain calm under pressure. Excellent verbal and written communication skills sufficient to communicate effectively in person, via email, over the telephone. Typing skills sufficient to enter data accurately. Ability to understand, follow and execute detailed instructions. Ability to use judgment in applying appropriate guidelines to specific tasks and to make decisions. Math skills sufficient to accurately gather and compile statistics. Must be able to bend, stoop, lift, and push loaded book trucks weighing up to approximately 250 lbs. Experience handling safety and emergency situations. Must be able to work Monday-Friday 8am-5pm. Must be able to work flexible hours for staffing in backup situations - days, evenings, weekends, and holidays. Hours may vary from quarter to quarter. Must be able to clear a background investigation as required by state law and University regulations. |
| Posted Preferred Qualifications |
| Academic Library experience. Knowledge of the Library of Congress classification system. Knowledge of the Superintendent of Documents (SUDocs) classification system. Knowledge of stacks maintenance procedures and practices. Demonstrated experience using spreadsheet, word processing and database programs. Demonstrated ability to export data. Demonstrated success working in a collaborative, team-based work environment. Previous experience working in a Circulation/Reserves unit. Bachelor's degree or equivalent. |