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Student Technology & HelpDesk Consultant

Job Number Full/Part Time Schedule Salary
201211025615 Full Time 8AM - 5PM $44,150 - $67,336

Position Information

This position will serve as both a Student Help Desk consultant and a Student Labs technical consultant at UCR. The successful candidate will assist student lab consultants (via email, IRC chat, or in person) with all types of issues (e.g. student technical questions and policies). He/she will work with student lab consultants to maintain the student labs and ensure they are operating according to Computing & Communications policies and procedures. This includes such tasks as lab scheduling and monitoring, utilizing UCR's new online time clock and time reporting system (TARS) to monitor student lab consultant work hours, monitoring and maintaining UCR's student printing operation, and training and mentoring student lab consultants.

Minimum Requirements

Education and/or experience equivalent to a Bachelor's degree in a related field.
1 Excellent interpersonal skills, including tact, diplomacy, flexibility and the ability to work under pressure.
2 Knowledge of Windows and Macintosh operating systems.
3 Knowledge of basic UNIX commands
4 Demonstrated experience with web page design and html, including organizing information in a concise and easy to understand format.
5 Experience in using and troubleshooting problems with Microsoft Word, Excel, computer viruses, and scanning.
6 Experience dealing with technical questions over the telephone or via email and interfacing with coworkers in order to assist the UCR student population with their needs.
7 Experience supporting a wide range of student's computing issues.
8 Ability to give clear instructions and work independently or as part of a team.
9 Ability to manage time efficiently including handling multiple tasks with interruptions.

Preferred Qualifications

1 Familiarity with computing in a University setting.
2 Knowledge of UC policies and procedures.
3 Intermediate to advanced knowledge of MS Office 2010 and above.
4 Intermediate knowledge of PHP.
5 Intermediate knowledge of SQL, MySQL.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #4 ranking among the nation for most diverse universities (US News and World Report 2011). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 41st among top public universities (US News and World Report 2011) and is an affirmative action and equal opportunity employer, with a commitment to workforce diversity.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

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General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu