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Manager, Services

Job Number Full/Part Time Schedule Salary
201310302004 Full Time 8AM - 5PM -

Position Information

IT Services Managers! Are you an IT Services professional that excels in a busy, customer oriented setting?
Do you have the skills to oversee an IT help desk staff and to ensure efficiency, reliability and overall performance of the help desk team? We are looking for a Manager for our busy Services Department to lead our team of diverse IT professionals in providing excellent customer service and timely resolution to user problems. The Services Manager is responsible for day-to-day operations and planning for three primary areas related to Information Technology: staff support, resident student support and system support. The Services Manager is an integral part of a rapidly growing Technical Services department that supports all information and computing services for the division of Student Affairs. We are looking for hard working, smart, and adaptable people who enjoy technical challenges and project successes. If you are an IT Services Manager looking for a dynamic, diverse, and rewarding environment, UCR is a great place for you.

Applicants will be required to complete a pre-employment assessment on presentation skills as part of the selection process.

Minimum Requirements

1. 3+ years Information Technology team building, staffing, user support and management experience. This will include creative and thoughtful approaches to managing technical talent as well as disciplined budget management practices.
2. 5+ years hands on experience with some aspect of IT operation (sys admin, developer, support analyst, network support, etc.)
3. Education and/or experience equivalent to a bachelor's degree in a computer science related field.
4. Ability and availability to work a fluctuating schedule and manage staff working 7x20x350 including the resulting need to work under pressure, changing priorities with limited or scarce resources during the schedule.
5. Ability to solve desktop problems and document standard approaches (FAQ and problem handling documents.)
6. Experience configuring and administering enterprise applications including both commercial off the self and custom.
7. Skill in evaluating and analyzing complex concepts or knowledge of past discrepancies, trends, and relationships, and applying the concepts appropriately. This will include skill in evaluating the likely success of an idea in relation to the demands of the situation.
8. Skill in observing and evaluating the outcomes of a problem to identify the key issues or redirect efforts. This extends to a skill in determining needs and requirements to create a conceptual design. This specifically includes forming general rules or conclusions by combining separate pieces of information to infer a logical explanation for why a series of seemingly unrelated events occur together.
9. Superior skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors. This includes the ability to clearly and accurately express substance and nuance.
10. Demonstrated skill in process development, adherence and compliance programs.

Preferred Qualifications

1. Certifications in one or more of the following areas: PMP, CISSP, Microsoft Professional, ITIL or other enterprise IT certification.
2. 2+ years experience in a regulated environment, health care or life sciences preferred.
3. 3+ years with information security, preferably HIPAA, PCI or other regulated environment. Understanding of data privacy issues related to FERPA, HIPAA, CMIA and/or PCI.
4. Skill in setting priorities that accurately reflects the relative importance of job responsibilities.
5. Ability to invite information, constructive criticism, and cooperation from others.
6. Skill in maintaining equanimity in the face of resistance or indifference.
7. Hands on skill and experience with one or more of the following: version control systems, enterprise content management systems, defect management systems, collaboration tools, requirements management tools, work break down structure management tools and business process management tools.
8. Skill in reading and understanding scientific and technical documents such as scientific publications, legislative and regulatory documents, and complex instructional procedures.
9. Skill to independently compose letters, memos, reports, and other written communication materials, for a variety of audiences, using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills.
10. Hands on skills in one of more technical areas covered above, ideally some programming experience.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.

For information about our generous employee benefits package, visit: Employee Benefits Overview

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University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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