Position Details
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Faculty Desktop Support
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 201402124324 | Full Time | 8AM - 5PM | - |
Position Information
Under general supervision of C&C's CSG Manager, provide Windows support for desktop computers (and servers if needed) in the CNAS Dean's Office. Major duties include: Analyze users' desktop computing requirements; Formulate and implement solutions to meet users' requirements; Provide telephone support and troubleshoot users' problems; Install complex software and related hardware peripherals; Determine whether computer malfunctions are caused by hardware or software; Keep current with computers and related devices developments; Work with vendors for support issues; Evaluate and learn new hardware and software for future support; Act as a backup server Administrator. Work with central computing as needed and attend campus technical support meetings.
Minimum Requirements
1 Education and/or experience equivalent to a Bachelor's Degree in a related field.
2 Ability to work effectively as an individual, a team member, and with diverse groups.
Skill in setting priorities that accurately reflects the relative importance of job responsibilities.
3 Knowledge of computer security protocols and virus protection issues.
4 Experience in administering backup and archiving of user and server data and setting backup policies.
Knowledge of Microsoft Windows OS and Mac OS and related hardware and peripherals.
Working knowledge of Microsoft Office product line and in-depth knowledge of Microsoft Outlook.
5 Experience with installing and replacing basic PC hardware and peripherals.
6 Experience providing PC desktop support, including troubleshooting hardware and software issues, installation of hardware and software, and problem diagnosis and resolution.
7 Skill and experience with developing, writing, editing, and reviewing technical documents.
8 Demonstrated excellent communication skills.
9 Experience with handheld devices (including iPhones, Android and Windows Mobile Devices).
10 Must be highly organized and demonstrate very good documenting skills and have a Flexible outlook and good at adapting to diverse user environments.
2 Ability to work effectively as an individual, a team member, and with diverse groups.
Skill in setting priorities that accurately reflects the relative importance of job responsibilities.
3 Knowledge of computer security protocols and virus protection issues.
4 Experience in administering backup and archiving of user and server data and setting backup policies.
Knowledge of Microsoft Windows OS and Mac OS and related hardware and peripherals.
Working knowledge of Microsoft Office product line and in-depth knowledge of Microsoft Outlook.
5 Experience with installing and replacing basic PC hardware and peripherals.
6 Experience providing PC desktop support, including troubleshooting hardware and software issues, installation of hardware and software, and problem diagnosis and resolution.
7 Skill and experience with developing, writing, editing, and reviewing technical documents.
8 Demonstrated excellent communication skills.
9 Experience with handheld devices (including iPhones, Android and Windows Mobile Devices).
10 Must be highly organized and demonstrate very good documenting skills and have a Flexible outlook and good at adapting to diverse user environments.
Preferred Qualifications
Familiar with the latest Microsoft Office Suite.
Familiarity with working in a Higher Education environment and particularly with Faculty.
Familiarity with working in a Higher Education environment and particularly with Faculty.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.
At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.
For information about our generous employee benefits package, visit: Employee Benefits Overview
At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.
For information about our generous employee benefits package, visit: Employee Benefits Overview