Position Details
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Client Systems Engineer
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 201404115525 | Full Time | 8AM - 5PM | Commensurate with Experience |
Position Information
The University of California, Riverside (UCR) Libraries is seeking nominations and applications for an experienced, energetic, and innovative professional to fill the position of Client Systems Engineer in the Cyberinfrastructure Unit of the Information Technology and Systems Division.
The UCR Libraries is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems.
Reporting to the Cyberinfrastructure Manager, the Client Systems Engineer will provide technology services to the UCR University Libraries organization. Duties include, but are not limited to, planning and creating complex software images, imaging and deploying 500+ client workstations, integrating and testing a variety of specialized mission-critical software, troubleshooting computer hardware, Active Directory component and group policy object (GPO) creation and administration, Windows server administration, and the identification and remediation of security-compromised computer systems. As priorities allow, the client systems engineer will cross-train with the Infrastructure Systems Engineer with the goal of becoming a secondary level of infrastructure systems support.
The Cyberinfrastructure team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required.
The University Libraries organization includes four physical libraries on the Riverside campus. The infrastructure includes 70 virtual machines and over 500 workstations.
The UCR Libraries is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems.
Reporting to the Cyberinfrastructure Manager, the Client Systems Engineer will provide technology services to the UCR University Libraries organization. Duties include, but are not limited to, planning and creating complex software images, imaging and deploying 500+ client workstations, integrating and testing a variety of specialized mission-critical software, troubleshooting computer hardware, Active Directory component and group policy object (GPO) creation and administration, Windows server administration, and the identification and remediation of security-compromised computer systems. As priorities allow, the client systems engineer will cross-train with the Infrastructure Systems Engineer with the goal of becoming a secondary level of infrastructure systems support.
The Cyberinfrastructure team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required.
The University Libraries organization includes four physical libraries on the Riverside campus. The infrastructure includes 70 virtual machines and over 500 workstations.
Minimum Requirements
Bachelor's degree in a related field; or an equivalent combination of education and experience.
5+ years of professional experience supporting client systems in a production enterprise environment of 500+ workstations.
5+ years of experience troubleshooting and repairing component-level client workstation and peripheral hardware.
Ability to effectively and professionally communicate with customers and colleagues.
Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni.
Ability to work complex prioritized tasks through to completion.
Ability to learn new technologies, processes, and procedures as they become available.
Demonstrated ability to work on multiple projects with constantly shifting priorities.
Ability to clearly document complex technical processes and procedures.
Ability to take direction and maintain a positive attitude.
Experience with the following:
Planning and creation of complex client computer disk images for mass deployments.
Deployments of complex and mission-critical enterprise applications.
Deployments, migrations, and support of 500+ client workstations.
Complex team-based client workstation efforts.
Support of shared printing in a multiple-domain environment with multiple physical locations.
Configuration of firewall rules for enterprise-level security appliance hardware (e.g. Cisco ASA, Juniper ISG) .
Experience writing and using PowerShell scripts in a production environment.
Significant Active Directory component and group policy (GPO) creation and implementation experience in an enterprise environment.
Significant experience identifying and remediating security-compromised systems.
The support of shared computer workstations.
Administration of production Windows file servers.
Multimedia technology experience, including projectors and kiosks.
Skills in customer relations, including first-line customer support.
Configuration of peripheral devices, including shared printers, scanners, and embedded systems (e.g. proximity card readers, fingerprint readers, card swipe readers).
Experience deploying and managing centrally-administered enterprise software applications.
Managing and leading a team of part-time technicians.
Managing a high-volume work ticket system, including assignment to appropriate technicians and the escalation of priority issues.
Integration and testing of specialized mission-critical software.
5+ years of professional experience supporting client systems in a production enterprise environment of 500+ workstations.
5+ years of experience troubleshooting and repairing component-level client workstation and peripheral hardware.
Ability to effectively and professionally communicate with customers and colleagues.
Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni.
Ability to work complex prioritized tasks through to completion.
Ability to learn new technologies, processes, and procedures as they become available.
Demonstrated ability to work on multiple projects with constantly shifting priorities.
Ability to clearly document complex technical processes and procedures.
Ability to take direction and maintain a positive attitude.
Experience with the following:
Planning and creation of complex client computer disk images for mass deployments.
Deployments of complex and mission-critical enterprise applications.
Deployments, migrations, and support of 500+ client workstations.
Complex team-based client workstation efforts.
Support of shared printing in a multiple-domain environment with multiple physical locations.
Configuration of firewall rules for enterprise-level security appliance hardware (e.g. Cisco ASA, Juniper ISG) .
Experience writing and using PowerShell scripts in a production environment.
Significant Active Directory component and group policy (GPO) creation and implementation experience in an enterprise environment.
Significant experience identifying and remediating security-compromised systems.
The support of shared computer workstations.
Administration of production Windows file servers.
Multimedia technology experience, including projectors and kiosks.
Skills in customer relations, including first-line customer support.
Configuration of peripheral devices, including shared printers, scanners, and embedded systems (e.g. proximity card readers, fingerprint readers, card swipe readers).
Experience deploying and managing centrally-administered enterprise software applications.
Managing and leading a team of part-time technicians.
Managing a high-volume work ticket system, including assignment to appropriate technicians and the escalation of priority issues.
Integration and testing of specialized mission-critical software.
Preferred Qualifications
CompTIA A+ certification.
In-depth hands-on skill working with a variety of complex client systems and peripheral technologies.
Experience with Macintosh computers and OSX.
Experience with tablet computers, such as the iPad.
Experience with Linux.
Experience working with an interdisciplinary team in an academic environment.
In-depth hands-on skill working with a variety of complex client systems and peripheral technologies.
Experience with Macintosh computers and OSX.
Experience with tablet computers, such as the iPad.
Experience with Linux.
Experience working with an interdisciplinary team in an academic environment.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.
At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.
For information about our generous employee benefits package, visit: Employee Benefits Overview
At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.
For information about our generous employee benefits package, visit: Employee Benefits Overview