Position Details
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Advising and Enrollment Support Specialist
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 201705227882 | Full Time | 8AM - 5PM | $56,982 - $81,683 |
Position Information
Under general direction from Director of the Bourns College of Engineering, Office of Undergraduate Student Academic Affairs (BCOE OSAA), the incumbent functions as the primary front desk contact for all students and guests visiting the BCOE OSAA. This includes: overseeing advising intake process, monitoring advisor availability, triaging student needs, offering low level advising support, referrals and rerouting students to secondary advisor when appropriate; managing student assistants, training and directing their work, and managing their performance as first line of contact with office visitors.
The incumbent will also support course scheduling and enrollment management functions in BCOE OSAA. This includes supporting: concurrent enrollment process, evaluation of eligibility to enroll and seat capacity to accommodate enrollment; other UCR Extension special enrollments, course scheduling, scheduling department labs; general enrollment assistance for eligible students who are prevented from enrolling on their own, and providing students advising support related to enrollment issues.
The incumbent will also support course scheduling and enrollment management functions in BCOE OSAA. This includes supporting: concurrent enrollment process, evaluation of eligibility to enroll and seat capacity to accommodate enrollment; other UCR Extension special enrollments, course scheduling, scheduling department labs; general enrollment assistance for eligible students who are prevented from enrolling on their own, and providing students advising support related to enrollment issues.
Minimum Requirements
Demonstrated experience in customer service environment, front-desk, interacting with office visitors, assessing and providing initial support to meet their needs.
Demonstrated administrative support experience, including strong organizational skills and ability to exercise independent judgment.
Demonstrated ability to identify work priorities in a dynamic and highly collaborative work environment, assess and clarify immediate needs, and execute.
Demonstrated ability to work cooperatively with a number of departments or constituents with different needs, communicating effectively on difficult matters to continually build understanding, buy-in, responsiveness, and timely support of office needs.
Excellent skills in writing clear, concise, and grammatically correct correspondence and memos.
Demonstrated administrative support experience, including strong organizational skills and ability to exercise independent judgment.
Demonstrated ability to identify work priorities in a dynamic and highly collaborative work environment, assess and clarify immediate needs, and execute.
Demonstrated ability to work cooperatively with a number of departments or constituents with different needs, communicating effectively on difficult matters to continually build understanding, buy-in, responsiveness, and timely support of office needs.
Excellent skills in writing clear, concise, and grammatically correct correspondence and memos.
Preferred Qualifications
Experience in a higher education setting.
Experience with Banner software and its course scheduling related applications.
Education and/or combination of education and work experience equivalent to a bachelor's degree.
Demonstrated experience with student information system.
Demonstrated experience in a customer service environment managing an intake process.
Experience with Banner software and its course scheduling related applications.
Education and/or combination of education and work experience equivalent to a bachelor's degree.
Demonstrated experience with student information system.
Demonstrated experience in a customer service environment managing an intake process.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview