Position Details
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IT/Help Desk Analyst
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 22343867 | Full Time | 8AM - 5PM | $59,988 - $91,329 |
Position Information
Provides IT/Help Desk support for various school of medicine (SOM) locations, including off-site medical/physician office clinics. Responsible for the administration, monitoring, and support of the SOM technical infrastructure. Responsible for the investigation, and resolution of technical issues as reported by the various entities within the school by working with campus central IT or vendors to resolve the issues. Key duties will include maintaining current infrastructure documentation up-to-date as well as creating new documents for both internal purposes and for non-technical staff. In addition, will manage assigned tickets which will require interaction with internal and external customers, and clearly communicating status information to the client.
The budgeted hiring maximum for this position is up to $66,983.04.Position requires travel between various SOM sites (on campus, Intellicenter, clinics, etc.), as needed.
The budgeted hiring maximum for this position is up to $66,983.04.Position requires travel between various SOM sites (on campus, Intellicenter, clinics, etc.), as needed.
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Certifications
| Certification | Requirement |
|---|---|
| Microsoft technical certifications. | Preferred |
Conditions
| Condition | Requirement |
|---|---|
| An additional 4 years of related experience can be substituted for the Bachelor's degree requirement, for a total of 6 years of related experience. | Required |
Experience
| Experience | Requirement |
|---|---|
| Minimum of 2 years of related experience. | Required |
| Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. | Required |
| Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc. | Required |
| Experience developing and administering formal technical training to users at a variety of levels. | Required |
| Database experience. | Preferred |
| Web programming experience. | Preferred |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Position requires travel between various SOM sites (on campus, Intellicenter, clinics, etc.) as needed. | Required |
Minimum Requirements
Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices. General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services. Working knowledge of desktop and business/technical support systems.
Excellent verbal, written and interpersonal skills. Requires interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization.
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Advanced skill at creating technical documentation for complex processes and applications.
Demonstrated judgment to delegate/escalate issues appropriately. Demonstrated problem-solving skills.
Effective skills at technical and administrative work direction.
Excellent verbal, written and interpersonal skills. Requires interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization.
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Advanced skill at creating technical documentation for complex processes and applications.
Demonstrated judgment to delegate/escalate issues appropriately. Demonstrated problem-solving skills.
Effective skills at technical and administrative work direction.
Preferred Qualifications
Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
Knowledge of configuring mobile devices.
Basic knowledge of and experience with Microsoft's Active Directory -- group policy and adding desktops to the domain.
Knowledge of configuring mobile devices.
Basic knowledge of and experience with Microsoft's Active Directory -- group policy and adding desktops to the domain.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview