Position Details
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Assistant Director for Administrative Operations
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 24282329 | Full Time | 8AM - 5PM | $71,100 - $128,700 |
Position Information
UC Riverside's Transportation and Parking Services is recruiting for a new Assistant Director for Administrative Operations. The Assistant Director for Administrative Operations (AD) has primary responsibility for all Transportation and Parking Services' (TAPS) business/revenue and customer facing operations (Customer Service, Adjudication, Alternative Transportation, and Marketing). The AD serves as a key member of the TAPS management team, providing managerial review, quality control and analytical support to TAPS, while actively planning and implementing strategic business objectives and continuous improvement programs that support the division's Mission, Vision and Values. The AD provides high-level analytical, technical and executive level support to the TAPS Director. This includes: providing leadership by coordinating employee policy and procedural development programs and training; establishing standards for core functional area competencies, cooperation, consistency in work outputs, integrity and expected work and customer service behaviors related to serving co-workers, customers, and the overall campus community; conducting complex analysis for multiple administrative operational units to identify opportunities and developing and implementing proposals to improve effectives of parking and transportation programs; overseeing departmental financial processes, records management, and cashiering operations ensuring proper internal controls and compliance with all related UC policies and procedures and state, and local government laws and statutes; and overseeing politically sensitive projects, including the transition to license plate recognition permitting, parking-related payroll deductions, and citation adjudication, which affect and have a major impact on the campus community. The AD will also assist in the preparation and ongoing update of the Parking Demand Model and analysis of the impacts of campus growth initiatives and permit sales trends on the parking system. To perform these responsibilities, the incumbent must balance competing user needs and service issues with prudent business practices using a high degree of political acumen and have excellent communication skills, initiative, discretion, and the ability to interact with all levels of the University community. This is both a challenging and demanding position in terms of the required judgment, flexibility, sensitivity, and management expertise, as TAPS is a highly visible 24/7/365 customer service operation.
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Certifications
| Certification | Requirement |
|---|---|
| Certified Administrator of Public Parking (CAPP) | Preferred |
Experience
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
| Experience with parking management hardware/software solutions and related processes such as T2 Flex, Parkmobile, Flowbird, and Genetech AutoVu. | Preferred |
| Experience with parking management. | Required |
| Experience in higher education | Preferred |
| Previous supervisory/managerial experience. | Preferred |
| Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments. | Preferred |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Must pass a background check. | Required |
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. | Required |
| Occasional travel for university related business meetings, conferences and/or professional development. | Required |
| Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required |
Minimum Requirements
Interpersonal skills to collaborate, coordinate and integrate with others throughout the organization. Maintains cooperative working relationships with professional and administrative staff, peers, multidisciplinary team members, management, and outside agencies.
Ability to effectively manage multiple priorities and execute plans to meet deadlines.
Solid organizational and customer service skills to structure unit operations and lead staff in an efficient and effective manner.
Demonstrated skills in developing, implementing and assessing programs.
Solid verbal and written communication skills to explain program policies and processes, actively listen, persuade, advise, and counsel.
Demonstrated skills in employee supervision and HR administration. Leadership skills to motivate and inspire staff.
Strong subject matter knowledge of parking management to train and guide employees. Ability to apply principles to ensure operations meet UC policies and procedures as well as state and federal regulations.
Broad knowledge of UC parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these.
Excellent interpersonal communication and conflict management skills, including tact, diplomacy, discretion, confidentiality, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.
Demonstrated organizational, problem-solving, decision making, and action planning skills which include analyzing information, practices, procedures, problems, and situations to recognize alternatives and consequences, formulate logical and objective conclusions, and make recommendations appropriate to the situation.
Ability to work independently, accepting challenging circumstances and taking initiative to solve problems in an ambiguous environment where solutions are not always readily apparent.
Ability to effectively manage multiple priorities and execute plans to meet deadlines.
Solid organizational and customer service skills to structure unit operations and lead staff in an efficient and effective manner.
Demonstrated skills in developing, implementing and assessing programs.
Solid verbal and written communication skills to explain program policies and processes, actively listen, persuade, advise, and counsel.
Demonstrated skills in employee supervision and HR administration. Leadership skills to motivate and inspire staff.
Strong subject matter knowledge of parking management to train and guide employees. Ability to apply principles to ensure operations meet UC policies and procedures as well as state and federal regulations.
Broad knowledge of UC parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these.
Excellent interpersonal communication and conflict management skills, including tact, diplomacy, discretion, confidentiality, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.
Demonstrated organizational, problem-solving, decision making, and action planning skills which include analyzing information, practices, procedures, problems, and situations to recognize alternatives and consequences, formulate logical and objective conclusions, and make recommendations appropriate to the situation.
Ability to work independently, accepting challenging circumstances and taking initiative to solve problems in an ambiguous environment where solutions are not always readily apparent.
Preferred Qualifications
Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview