Position Details
View All Details Back To Current Job Opportunities Position Closed
Director of Ambulatory Operations
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 24918184 | Full Time | 8AM - 5PM | $96,700 - $184,100 |
Position Information
UCR Health is a team of physicians, specialists and healthcare professionals dedicated to improving the health of inland southern California residents and families by bringing health home to our communities.
Established alongside the School of Medicine at the University of California, Riverside, UCR Health is growing to meet the healthcare needs of the region â bringing innovative, culturally sensitive medical care to our communities. Our patient-centered primary care and specialty services deliver university-based healthcare excellence and innovation to the communities where we live, work and play. To learn more about UCR Health, please visit: www.ucrhealth.org
The Director of Ambulatory Operations is responsible for directing the day-to-day operations of UCR Health community practices. Through clinic managers, ensures front and back office staff provide high quality and easy access to care in compliance with local, state and federal requirements. Implements and maintains high practice standards, responsible finance management, exceptional employee engagement and development. Participates as part of management team in formulating, implementing and evaluating business plans/strategies for clinic operations and responsible for achieving both short and long term strategic, business and financial goals/objectives. Is accountable for working with other leaders across the organization to facilitate work groups focused on improving key performance metrics through ongoing process improvement. Leads the clinical practices into a data driven, team oriented culture that embraces the patient experience, safety and quality as well as continuous process improvement. This position ensures the development and implementation of key strategic initiatives and serves as a strategic leader who is attuned to the ever-changing needs of the community and healthcare industry.
Please note - candidates who advance to a second round interview will be required to present a case study. The case study topic will be up to the candidate and it is encouraged to be a project the candidate worked closely on, such as a business plan or process improvement project. At minimum, candidate should be able to present 4-5 slides, speak to the problem identification, process to evaluate, and final outcome of what metric was impacted.
***As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. ***
Established alongside the School of Medicine at the University of California, Riverside, UCR Health is growing to meet the healthcare needs of the region â bringing innovative, culturally sensitive medical care to our communities. Our patient-centered primary care and specialty services deliver university-based healthcare excellence and innovation to the communities where we live, work and play. To learn more about UCR Health, please visit: www.ucrhealth.org
The Director of Ambulatory Operations is responsible for directing the day-to-day operations of UCR Health community practices. Through clinic managers, ensures front and back office staff provide high quality and easy access to care in compliance with local, state and federal requirements. Implements and maintains high practice standards, responsible finance management, exceptional employee engagement and development. Participates as part of management team in formulating, implementing and evaluating business plans/strategies for clinic operations and responsible for achieving both short and long term strategic, business and financial goals/objectives. Is accountable for working with other leaders across the organization to facilitate work groups focused on improving key performance metrics through ongoing process improvement. Leads the clinical practices into a data driven, team oriented culture that embraces the patient experience, safety and quality as well as continuous process improvement. This position ensures the development and implementation of key strategic initiatives and serves as a strategic leader who is attuned to the ever-changing needs of the community and healthcare industry.
Please note - candidates who advance to a second round interview will be required to present a case study. The case study topic will be up to the candidate and it is encouraged to be a project the candidate worked closely on, such as a business plan or process improvement project. At minimum, candidate should be able to present 4-5 slides, speak to the problem identification, process to evaluate, and final outcome of what metric was impacted.
***As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. ***
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent combination of experience/training. | Required |
| Advanced degree in healthcare, business administration, or relevant field. | Preferred |
Experience
| Experience | Requirement |
|---|---|
| 8 - 13 years of related experience. | Required |
| Experience in the following applications: Tableau, Sales Force, and Press Ganey. | Preferred |
| Experience in the following applications: Epic and EMR experience | Required |
| Practice management experience within the UC system | Preferred |
| Experience at a director level | Required |
| Experience in defining and implementing process improvement goals and plans. | Required |
| Previous supervisory/managerial experience. | Preferred |
Minimum Requirements
Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently.
Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
Preferred Qualifications
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview