Position Details
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Student Services Advisor 1
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 26300228 | Full Time | 8AM - 5PM | $45,700 - $60,800 |
Position Information
The Department of Mathematics is a large academic department with a combined total of approximately 50 ladder-rank and visiting faculty members, 90 graduate students and postdocs and more than 500 undergraduate majors. Under the supervision of the Student Services Supervisor, the incumbent has the primary responsibility for providing service to current and prospective students and faculty including and not limited to intake advising, coordination and management of the front desk area of the Department of Mathematics. Screen and answer questions from students, staff, faculty, or the general public in person, via phone, and/or email. Provides information, instructions, schedules appointments, makes appropriate referrals, performs data entry, and maintains students' electronic files. In consultation with the Student Services Supervisor, the incumbent will supervise the work of the front desk student assistants. Provides administrative support to the Student Affairs Unit within the department, oversees the department key and book inventory and distribution, editing of websites related to the graduate program and student affairs, assist with space assignments for graduate students, assist with graduate student advising & orientation, and information sessions. The incumbent will be responsible for coordination and planning of departmental events, conferences, and various outreach events/competitions. This position is front-facing and customer service-oriented, which will require the incumbent to have or obtain a knowledge of the departments, the staff, and their respective faculty to assist visitors and answer questions. The budgeted position is between $44,000.00 - $58,500.00.
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience
| Experience | Requirement |
|---|---|
| 0 - 1 years of related experience. | Required |
| Minimum of 3-5 years of experience | Preferred |
Minimum Requirements
Multicultural competencies; ability to work with diverse populations.
Basic knowledge and experience working with a diverse student population.
Ability to communicate effectively orally and in writing.
Interpersonal skills.
Excellent interpersonal and customer services skills (poise, active listening, tact, diplomacy, patience, discretion, assertiveness) to effectively interact with students, staff, faculty and the general public in-person, by telephone, and via e-mail.
Strong skill in organizing work and prioritizing tasks to meet deadlines despite frequent interruptions. Ability to manage heavy workload and handle multiple tasks while maintaining accuracy.
Demonstrated accuracy and orderly work habits in dealing with large volumes of paperwork. Ability to proof and correct own work with strict attention to detail. Working knowledge of standard correspondence formats.
Proficiency in Microsoft Windows, Word, Outlook, Excel, PowerPoint, Google Suite and Adobe.. Experience with multi-line telephones, scanners, fax and copy machines. Skill in establishing and maintaining electronic filing systems.
Demonstrated excellent written and oral communication skills. Proven ability to accurately communicate and explain detailed information.
Basic knowledge and experience working with a diverse student population.
Ability to communicate effectively orally and in writing.
Interpersonal skills.
Excellent interpersonal and customer services skills (poise, active listening, tact, diplomacy, patience, discretion, assertiveness) to effectively interact with students, staff, faculty and the general public in-person, by telephone, and via e-mail.
Strong skill in organizing work and prioritizing tasks to meet deadlines despite frequent interruptions. Ability to manage heavy workload and handle multiple tasks while maintaining accuracy.
Demonstrated accuracy and orderly work habits in dealing with large volumes of paperwork. Ability to proof and correct own work with strict attention to detail. Working knowledge of standard correspondence formats.
Proficiency in Microsoft Windows, Word, Outlook, Excel, PowerPoint, Google Suite and Adobe.. Experience with multi-line telephones, scanners, fax and copy machines. Skill in establishing and maintaining electronic filing systems.
Demonstrated excellent written and oral communication skills. Proven ability to accurately communicate and explain detailed information.
Preferred Qualifications
Basic knowledge of UC and the department/school/college.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview