Position Details
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Associate Director, Hospitality Services
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 26348244 | Full Time | Varies | $71,100 - $128,700 |
Position Information
UC Riverside's Dining and Hospitality Services is recruiting for the Associate Director of Hospitality Services. The Associate Director of Hospitality Services is responsible for the overall management of the sales and coordination of events within the Hospitality Services' office, as well as the operations team for Citrus Grove Catering and Crate by Citrus Grove. The Associate Director provides direction and leadership to a team of event managers, a sales manager, the senior manager of catering operations administrative and student staff; oversees the sales, coordination, and event execution of summer conference programs, meetings, special events, and catering; establishes on-going internal/external client relations; responsible for the coordination and execution of all events/catering planned though the Hospitality Services team; manages the facility rental process for housing owned venues and other select campus spaces, including setting rates, working with campus partners, and outside vendors; ensures the service provided by the sales and catering teams are high quality and properly delivered to the University community, outside clients, and summer conference guests; sets sales goals and uses innovative methods to improve program offerings; works strategically to increase business including representing Auxiliary Services and UCR at trade shows, conferences and other avenues of outreach; works closely with Housing Services to ensure summer conferences meet expectations of guest experience and requirements of the overall Housing operations.
*As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. *
*As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. *
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Licenses
| License | Requirement |
|---|---|
| Valid CA Driver License | Required |
Experience
| Experience | Requirement |
|---|---|
| 6 - 10 years of related experience. | Required |
| Direct leadership of a fast paced, high quality event services team | Required |
| Sales experience for catering, events, conference or other hospitality type business | Preferred |
| Catering/Conferencing experience in a institute of higher education. | Preferred |
| Experience leading customer relations and selling services to a broad customer base. | Preferred |
| Experience working in a union environment. | Preferred |
| Demonstrated experience in University policies and procedures and financial systems. | Preferred |
| Previous supervisory/managerial experience. | Preferred |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Hired candidate must successfully pass a background check through the DOJ and FBI prior toappointment start date. | Required |
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. | Required |
| Ability to operate University vehicles for business and operational needs. | Required |
Minimum Requirements
Solid political acumen and skill in judgment, decision-making and problem recognition, avoidance and resolution.
Leadership/management skills, including skills to lead, direct, mentor, evaluate and motivate staff.
Solid working knowledge of the concepts, principles and best practices of public relations and event planning, production and implementation.
Solid project management skills.
Solid interpersonal communications skills to build and foster a collaborative and cooperative work environment and build and maintain good working relations at all organizational levels and with outside constituencies.
Solid skills to produce high quality events within budget and time constraints, including events that promote the vision, mission, goals and objectives of the campus.
Knowledge of management principles, concepts and best practices and skill to select, lead, direct, mentor, and guide staff, taking corrective action as necessary.
Exceptional skills in prioritizing and organizing assignments when faced with heavy workloads, deadlines and request for service.
Working knowledge of conference and event planning techniques, including scheduling, housing/meeting space, and equipment needs.
Demonstrated skills in oral and written communication for explaining policies and procedures, conducting sales presentations and site tours, and interpersonal skills to work effectively and diplomatically with a diverse clientele.
Leadership/management skills, including skills to lead, direct, mentor, evaluate and motivate staff.
Solid working knowledge of the concepts, principles and best practices of public relations and event planning, production and implementation.
Solid project management skills.
Solid interpersonal communications skills to build and foster a collaborative and cooperative work environment and build and maintain good working relations at all organizational levels and with outside constituencies.
Solid skills to produce high quality events within budget and time constraints, including events that promote the vision, mission, goals and objectives of the campus.
Knowledge of management principles, concepts and best practices and skill to select, lead, direct, mentor, and guide staff, taking corrective action as necessary.
Exceptional skills in prioritizing and organizing assignments when faced with heavy workloads, deadlines and request for service.
Working knowledge of conference and event planning techniques, including scheduling, housing/meeting space, and equipment needs.
Demonstrated skills in oral and written communication for explaining policies and procedures, conducting sales presentations and site tours, and interpersonal skills to work effectively and diplomatically with a diverse clientele.
Preferred Qualifications
Knowledge of the campus, its vision, mission, goals, objectives, policies and infrastructure.
Knowledge of event operational software (ex:EMS) that facilitate proposals, communication with client, departmental planning, banquet/conference event orders.
Working knowledge of standard catering and event sales methods, practices and strategies. Experience with catering and conferencing industry, banquets, meeting room space, set-up conceptualization, and revenue maximization.
Demonstrated skill in negotiating and closing large dollar volume financial contracts.
Skills in creating spreadsheets, reports, and analyzing financial data. Skill in basic mathematical functions, including but not limited to, computing gross margins and projecting profitability.
Knowledge of event operational software (ex:EMS) that facilitate proposals, communication with client, departmental planning, banquet/conference event orders.
Working knowledge of standard catering and event sales methods, practices and strategies. Experience with catering and conferencing industry, banquets, meeting room space, set-up conceptualization, and revenue maximization.
Demonstrated skill in negotiating and closing large dollar volume financial contracts.
Skills in creating spreadsheets, reports, and analyzing financial data. Skill in basic mathematical functions, including but not limited to, computing gross margins and projecting profitability.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview