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Senior Systems Manager, Auxiliary Services

Job Number Full/Part Time Schedule Salary
26470674 Full Time 8AM - 5PM $107,200 - $207,200

Position Information

Auxiliary Services is currently recruiting for a Senior Systems Manager. Auxiliary Services comprises six units, within a combined budget of over $130 million, over 300 career staff, over 950 student staff, and 2.6 million in building square feet on 160 acres. The operations include Auxiliary Administration, Campus Business Services, Early Childhood Services, Housing Services, Dining and Hospitality Services, and Transportation and Fleet Services. The Senior Systems Manager will provide IT guidance and management for Auxiliary Systems (AS) with a heavy emphasis on Housing (StarRez, TMA, Velocity) and Dining & Hospitality Services (FoodPro, Transact POS) systems but will also work with programs utilized by Transportation Services (T2), Campus Business Services (Transact, ServiceNow) and Early Childhood Services along with campus backbone programs such as Banner and Blackboard. Establishes the vision for technology and systems solutions for the organization, including reviewing all hardware and software investments and making on-going recommendations; will be responsible for gaining individual and collective unit awareness to ensure departmental objectives are met. Directly supervises Housing and Dining data system administrators/analysts and other program/tech support. Remains abreast of industry trends and emerging solutions for Auxiliary-type operations to ensure the appropriate use of systems and presents ideas to team leaders to meet strategic goals. Works across University functions to enhance a Business Systems culture that fosters communication, collaboration, integration, automation, continuous development and improvement. Establishes how the Business Systems team functions, supports and integrates with AS internal as well as campus external activities; closely partners with campus Information Technology Solutions (ITS) and serves as the primary AS representative for the AS/ITS MOU. Is expected to create Business Systems practice and implement strategies to develop standard operating procedures (SOP's), auditing, and compliance of all systems used to ensure efficiency, accuracy, and the proper operational leverage of all systems. Establishes and recommends changes to policies which affect the overall AS organization to improve testing and analysis processes. Administers campus policies that directly affect the team and their assignments. Has oversight for the development of training and cross training programs for direct and indirect staff on systems to ensure continuity of service, and operations of all systems. Determine needs for emergencies that may affect organizational systems/business and expected to provide response and support.

*The budgeted hiring range for this position is $99,500.00 - $146,900.00.*

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.

Education

Education Requirements

Degree Requirement
Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field. Required
Advanced degree in related field. Preferred

Licenses

License Requirement
Valid CA Driver License Required

Experience

Experience Requirement
8 - 13 years of related experience. Required
Auxiliary Services type business operations experience (housing, dining, other enterprise self-sustaining units). Preferred
Experience with cloud-based services, with specific experience with Infrastructure as a Service, Software as a Service and Platform as a Service. Preferred
Supervisory and team leadership. Required
Higher education information technology experience. Preferred
Typically 2 - 5 years of experience managing an information technology organization. Preferred

Special Conditions

Special Condition Requirement
Must pass a background check. Required
Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. Required

Minimum Requirements

Requires knowledge of business analysis function.
Proven critical thinking, persuasion/negotiation, mentoring, leadership/management, problem solving, human resources policies and procedures relating to management responsibilities.
Demonstrated verbal and written communication, quantitative and analytical skills.
Demonstrated knowledge of database systems and management.
Ability to gain key stakeholder buy in through successful collaboration and communication to achieve results.
Ability to create and recommend relevant reporting for business analysis.

Preferred Qualifications

Knowledge of housing and dining utilized systems, such as StarRez, FoodPro, Point of Sale Solutions (such as Transact/Sequoia), work order systems (such as Workfront and TMA), etc.

Proficient knowledge of software development programming.

Knowledge of mobile technologies and solutions (such as mobile ordering).

Knowledge of, or experience with Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), professional project management methodologies, change management, quality theory and continuous process improvement, security policies and practices, architecture review, production control, and IT governance.

Extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide solutions.

Technical project management knowledge, conceptual, and planning skills.

Understanding of how programs relate to other business strategies and initiatives.

Demonstrated process and system testing and test planning skills.

Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.

Understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.


The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

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University of California, Riverside
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Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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