Position Details
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Housing Customer Service Coordinator
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 26567548 | Full Time | 8AM - 5PM | $63,559 - $101,602 |
Position Information
UC Riverside's Housing Services is recruiting for a new Housing Customer Service Coordinator. The Housing Contracts team provides approximately 8,000 university students with a successful transition to campus and a living environment complementary to their academic careers, while meeting department fiduciary responsibilities and maintaining maximum facility occupancy levels. The Housing Customer Service Coordinator provides responsive and consistent customer service that supports an exemplary university reputation and is critical to both current and future revenue generation in excess of $90M. The Housing Customer Service Coordinator uses professional concepts to apply Housing Services policies and procedures to oversee ongoing administrative, customer relation, financial, analytical, and operational issues of moderate scope; is responsible for customer service operations of the Housing Services Department via various communication media and in person with students, student families, university offices, external agencies, and the general public; trains and supervises a student team of Housing Assistants to help ensure efficient and accurate communication of Housing Services information, including policies, procedures, and deadlines; coordinates the residential tour program, as well as Housing outreach events and yield activities, including training and supervising a student team of Housing Outreach Ambassadors; manages the online off-campus housing program and associated activities; provides back-up support to the Housing Contracts Coordinators for contract, assignment, billing and reconciliation activities.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Licenses
| License | Requirement |
|---|---|
| Valid Driver License | Required |
Experience
| Experience | Requirement |
|---|---|
| 2 - 4 years of related experience. | Required |
| Experience working in a customer service environment responding to and meeting the needs of the customer. | Required |
| Experience working in a high-volume environment, with frequent interruptions and shifting priorities. | Required |
| Experience working with contracts or accounts services. | Required |
| Experience working with online systems, databases and query tools. | Required |
| Experience working in university housing, or similar hospitality environment. | Preferred |
| Experience applying University of California policies and laws recommending write-off of uncollectible debts and resolving delinquent payment problems. | Preferred |
| Experience working with billing and accounts receivables and their associated systems. | Preferred |
| Experience working with StarRez, or similar housing management system. | Preferred |
| Experience and/or knowledge of UC/UCR systems, policies, procedures, and regulations. | Preferred |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles. | Required |
| Must successfully complete a background check through the DOJ and FBI prior to appointment start date. | Required |
Minimum Requirements
Ability to use discretion and maintain all confidentiality.
Ability to use sound judgment in responding to issues and concerns.
Solid organizational skills and ability to multi-task with demanding timeframes.
Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
Ability to represent the department in a variety of settings to ensure positive reputational outreach and good stewardship of University resources.
Demonstrated ability to work collaboratively, cooperatively, and maintain professional relationships with diverse populations, including students, faculty, staff in various campus departments as well as external stakeholders and agencies.
Understanding of high quality service delivery and creating positive outcomes with customer service situations.
Ability to use sound judgment in responding to issues and concerns.
Solid organizational skills and ability to multi-task with demanding timeframes.
Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
Ability to represent the department in a variety of settings to ensure positive reputational outreach and good stewardship of University resources.
Demonstrated ability to work collaboratively, cooperatively, and maintain professional relationships with diverse populations, including students, faculty, staff in various campus departments as well as external stakeholders and agencies.
Understanding of high quality service delivery and creating positive outcomes with customer service situations.
Preferred Qualifications
Working knowledge of common organization-specific and other computer application programs.
Understanding of how to lead, motivate and develop a team of staff (notably student level).
Demonstrated working knowledge of commonly used software such as Excel, PowerPoint and other programs for creating visual communication across wide audiences.
Understanding of how to lead, motivate and develop a team of staff (notably student level).
Demonstrated working knowledge of commonly used software such as Excel, PowerPoint and other programs for creating visual communication across wide audiences.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview