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Student Technology Technician

Job Number Full/Part Time Schedule Salary
26802142 Full Time 8AM - 5PM $59,988 - $91,329

Position Information

The Student Technology Department is responsible for the student facing services that are provided by UCR ITS. This position will be responsible for the day to day incidents and requests that the Student Technology Department receives around those services. Services include the installation, refresh and troubleshooting of the student labs, overall performance of the laptop kiosks and WePa printers as well as helping to maintain the adherence to student schedules. This position will help to mentor student staff who are also responsible for day to day incidents with this role taking the lead to ensure that students know how to troubleshoot properly.

This position is classified as 100% on-site and the maximum budgeted hourly rate for this position is $31.32/hour.

Please note this position is funded on soft funds and there is enough funding to support this position for a minimum of TWO YEARS. Should additional funding become available in the future the position may be extended.

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of "Up to Date" Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.

Education

Education Requirements

Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Licenses

License Requirement
Valid Driver's License Preferred

Certifications

Certification Requirement
ITIL Foundation Preferred
HDI Support Analyst Preferred

Experience

Experience Requirement
Minimum of 2 years of experience. Required
Experience developing and administering formal technical training to users at a variety of levels. Required
Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. Required
Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc. Required
Minimum of 5 years of experience. Preferred

Special Conditions

Special Condition Requirement
Occasional travel for university related business meetings, conferences and/or professional development. Required
Travel Outside of Normal Business Hours Required
Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. Required
Must pass a background check. Required

Minimum Requirements

Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Demonstrated judgment to delegate/escalate issues appropriately.
Working knowledge of desktop and business/technical support systems.
Demonstrates problem-solving skills.
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
Advanced skill at creating technical documentation for complex processes and applications.
Effective skills at technical and administrative work direction.
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.

Preferred Qualifications

Demonstrated skill in providing excellent customer service in a University environment.

Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.


The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Career OpportunitiesUCR Libraries
Campus StatusMaps and Directions

Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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