Position Details
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Systems Trainer & Improvement Specialist
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 27410817 | Full Time | 8AM - 5PM | $64,300 - $101,800 |
Position Information
Executes and analyzes quality plan and management mechanisms and monitors center delivery quality to enhance customer satisfaction and service experience. Collaborates with training resources to develop a regular outreach schedule to the SOM to mitigate changes of financial & applications restructures with IMPACT23.
Involves managing the performance, quality and traffic operations for a service center. Monitors the application of the traffic function, including policy and procedures, operating structure, and information flow. Responsible for forming recommendations to a team in achieving maximum efficiency of productivity for the department. Recommends solutions for monitoring performance and ensuring quality. Requires ability to handle conflict management and influence and negotiate with stakeholders. The incumbent will independently research, formulate and present data analysis, reports and recommendations to management both orally and in writing. The specialist must be able to work under the pressure of constantly changing priorities, unanticipated urgent demands, and multiple tasks.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
Involves managing the performance, quality and traffic operations for a service center. Monitors the application of the traffic function, including policy and procedures, operating structure, and information flow. Responsible for forming recommendations to a team in achieving maximum efficiency of productivity for the department. Recommends solutions for monitoring performance and ensuring quality. Requires ability to handle conflict management and influence and negotiate with stakeholders. The incumbent will independently research, formulate and present data analysis, reports and recommendations to management both orally and in writing. The specialist must be able to work under the pressure of constantly changing priorities, unanticipated urgent demands, and multiple tasks.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
Experience
| Experience | Requirement |
|---|---|
| 4 - 7 years of related experience. | Required |
| Experience building training for Oracle Cloud Financials. | Preferred |
Minimum Requirements
Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
Strong skills to conduct needs assessment and development of new training courses to meet organizational needs.
Thorough knowledge of current training programs and trends.
Strong analytical, verbal, written and interpersonal communication skills and strong presentation skills.
Strong skills in planning, resourcing and monitoring effective delivery of training.
Thorough knowledge of training and development, performance management and workplace learning. Ability to apply knowledge to achieve successful organizational outcomes.
Thorough knowledge of functional area and understands how work may impact other areas.
Thorough knowledge of organizational policies and procedures.
Thorough knowledge and skills with relevant business software systems; i.e., Word, Excel, Access, PowerPoint.
Thorough knowledge of applying adult learning theories and education methodologies.
Strong project management, planning, execution, identifying complex problems and related information to develop and evaluate options.
Ability to handle conflict management and influence and negotiate with stakeholders.
Strong skills to conduct needs assessment and development of new training courses to meet organizational needs.
Thorough knowledge of current training programs and trends.
Strong analytical, verbal, written and interpersonal communication skills and strong presentation skills.
Strong skills in planning, resourcing and monitoring effective delivery of training.
Thorough knowledge of training and development, performance management and workplace learning. Ability to apply knowledge to achieve successful organizational outcomes.
Thorough knowledge of functional area and understands how work may impact other areas.
Thorough knowledge of organizational policies and procedures.
Thorough knowledge and skills with relevant business software systems; i.e., Word, Excel, Access, PowerPoint.
Thorough knowledge of applying adult learning theories and education methodologies.
Strong project management, planning, execution, identifying complex problems and related information to develop and evaluate options.
Ability to handle conflict management and influence and negotiate with stakeholders.
Preferred Qualifications
Thorough knowledge of delivering training programs and thorough knowledge of other areas of human resources.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview