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Junior Service Now Programmer

Job Number Full/Part Time Schedule Salary
28634480 Full Time 8AM - 5PM $59,000 - $103,400

Position Information

There are two positions available. These positions are designated as Career Ladder recruitments, which means the hiring department can recruit and fill this role at different levels within the position classification series. Therefore, this position is currently posted as Applications Programmer 2 - recruitment ID 28634480 and/or Applications Programmer 3 - recruitment ID # 28635644. Applicants are encouraged to review both positions to determine the best match to your skills. All applicants will be assessed based on the minimum requirements for the recruitment for which they applied. If you wish to be considered in both pools or are unsure for which level to apply, please apply for both positions.

Under the direction of the Service Management Manager, this Junior Service Now Programmer is responsible for application development using all phases of the software development lifecycle (conception, design, testing, production, and maintenance). As a junior-level developer, this position works closely with senior developers to gain knowledge and experience to analyze, design, build and document specifications for applications using the ServiceNow platform. Additionally, collaborate with fellow developers and business analysts to support discovery and requirements gatherings in an agile development environment. This role also provides technical guidance and applies information technology practices, community standards, and relevant policies and procedures to medium-sized projects or portions of large projects with moderate scope and complexity. Finally, works with campus stakeholders to resolve a wide range of issues and demonstrates competency in selecting tools, methods, and techniques to obtain results.

Both positions are classified as remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST). The maximum budgeted annual salary for this position is $99,200.

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of "Up to Date" Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.

Education

Education Requirements

Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required

Experience

Experience Requirement
2 - 4 years of related experience. Required
2 - 4 years experience with ServiceNow module implementation and support Preferred
2 - 4 years experience with ServiceNow IT Business Management (ITBM) Preferred
2 - 4 years experience with ServiceNow IT Service Management (ITSM) Preferred
2 - 4 years experience with ServiceNow Customer Service Management (CSM) Preferred

Special Conditions

Special Condition Requirement
Must pass a background check. Required
Travel Outside of Normal Business Hours Required
Occasional travel for university related business meetings, conferences and/or professional development. Required

Minimum Requirements

Knowledge of secure software development.
Demonstrated ability to follow software specifications.
Knowledge of other IT related areas.
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
Intermediate skills associated with the design, development, modification and deployment of software, including object-oriented programming concepts.
Demonstrated problem-solving skills.
Demonstrated software repository skills.
Demonstrated effective communication and interpersonal skills.
Experience with common programming tools.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Demonstrated understanding of ServiceNow best practices and guidelines for development.

Preferred Qualifications

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.


The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Career OpportunitiesUCR Libraries
Campus StatusMaps and Directions

Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu

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