Position Details
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Administrative Assistant
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 28961851 | Full Time | 8AM - 5PM | $56,982 - $81,683 |
Position Information
The University of California at Riverside (UCR) will provide the California Air Resources Board (CARB) with operations and management of the HD I/M Referee program in compliance with the HD I/M Regulation specified in Title 13, California Code of Regulation, Sections 2195 to 2199.1. The HD I/M Referee program will provide independent evaluations of heavy-duty vehicles and services for vehicles with inspection incompatibilities or compliance issues. For this program, UCR will provide Referee Call Support to handle calls and inquiries with vehicle owners/drivers regarding Referee program questions and assistance with Referee scheduling. The incumbent for the Call Support Representative/Administrative Assistant position will supervise and coordinate the operation of the Referee Call Support, in conjunction with the program manager of the HD I/M program, and also support the program manager and management team with a variety of administrative tasks. Working in the Referee Call Support, the incumbent will coordinate efforts to contribute to the efficient day-to-day operations and a positive vehicle owner/driver experience with the Referee Call Support representatives. Under the general supervision of UCR’s program manager and based on policy and procedures manual, the incumbent will coordinate personnel for a full range of Referee Call Support duties. This will include supervising personnel to ensure that Call Support operations encompass the following: prompt and courteous telephone assistance to callers, answering, screening and triaging of a high volume of incoming calls, addressing complaints, addressing Referee-related issues that may come up on calls, addressing basic regulatory policies related to the HD I/M program, register each call and caller information, keeping a record system of the daily calls and requests, providing clear and courteous instructions to the caller on where the appointment was scheduled and what documents to bring to the appointment, assisting with reminder calls, retrieving and addressing voice messages in a timely fashion, scheduling/rescheduling/canceling vehicle owner/driver appointments at the request of the caller, and protecting callers’ confidentiality. The current contract end date for this position is June 1, 2024, with the anticipation of being extended. The budgeted salary amount for this position is up to $71,451.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. **
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. **
Education
Education Requirements
| Degree | Requirement |
|---|---|
| College degree or an associate degree in public administration or related field | Preferred |
Licenses
| License | Requirement |
|---|---|
| Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for University-related business. | Required |
Experience
| Experience | Requirement |
|---|---|
| Minimum of 5 years of experience working in a front office role coordinating schedules, interacting with faculty, researchers, and technical staff, and performing duties related to program planning, human resources, and maintaining databases though data entry, data queries, and database updates. | Required |
| Administrative experience in an institution of higher education. | Preferred |
| Experience using standard office equipment and computers. | Required |
| Experience with the administrative functions of a research university. Demonstrated experience with the UCR Financial Systems. | Preferred |
Minimum Requirements
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
Strong oral and written communication skills to effectively communicate with vehicle owners/drivers of varying ages and multicultural backgrounds. Excellent customer service and strong interpersonal skills. Must demonstrate customer service skills appropriate to the job.
Ability to recognize and handle customer complaints in a professional and courteous manner.
Ability to maintain a work pace appropriate to the workload and ability to work well in a constantly changing environment.
Ability to perform tasks with frequent interruptions.
Strong oral and written communication skills to effectively communicate with vehicle owners/drivers of varying ages and multicultural backgrounds. Excellent customer service and strong interpersonal skills. Must demonstrate customer service skills appropriate to the job.
Ability to recognize and handle customer complaints in a professional and courteous manner.
Ability to maintain a work pace appropriate to the workload and ability to work well in a constantly changing environment.
Ability to perform tasks with frequent interruptions.
Preferred Qualifications
Bilingual skills in English and Spanish and/or English and Punjabi
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview