Position Details
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Complaint Resolution Officer
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 24155606 | Full Time | 8AM - 5PM | $78,700 - $111,900 |
Position Information
**Applicants are required to submit a cover letter and resume for full consideration. Candidates invited for an interview may be required to provide a presentation or provide a case study and/or writing sample**
The Office of Title IX, Equal Opportunity and Affirmative Action (Title IX/EOAA) is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity, affirmative action and inclusive excellence at UCR. Title IX/EOAA is responsible for UC Riverside's compliance with federal and state laws and University and campus policies and procedures regarding discrimination, harassment, and retaliation, including the UC Policy on Sexual Violence and Sexual Harassment (SVSH Policy). The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of any protected category or characteristic including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Complaint Resolution Officer works as part of a team under the leadership of the Title IX Officers, participating in case triage and review and conducting alternative resolutions and formal investigations. The Officer also supports prevention and education efforts and other affirmative action/EO programs.
The Office of Title IX, Equal Opportunity and Affirmative Action (Title IX/EOAA) is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity, affirmative action and inclusive excellence at UCR. Title IX/EOAA is responsible for UC Riverside's compliance with federal and state laws and University and campus policies and procedures regarding discrimination, harassment, and retaliation, including the UC Policy on Sexual Violence and Sexual Harassment (SVSH Policy). The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of any protected category or characteristic including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Complaint Resolution Officer works as part of a team under the leadership of the Title IX Officers, participating in case triage and review and conducting alternative resolutions and formal investigations. The Officer also supports prevention and education efforts and other affirmative action/EO programs.
Education
Education Requirements
| Degree | Requirement |
|---|---|
| Bachelor's degree in related area and/or equivalent experience/training. | Required |
| Juris Doctorate, Master of Social Work or an advanced degree in Criminal Justice, Psychology or Forensic Psychology or similar. | Preferred |
Certifications
| Certification | Requirement |
|---|---|
| Title IX compliance or investigator certification | Preferred |
Experience
| Experience | Requirement |
|---|---|
| Experience investigating sexual harassment or equivalently sensitive allegations in an empathetic and confidential manner. | Required |
| Experience interacting with constituents diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner. | Preferred |
| Minimum of 3 years experience conducting complex workplace or student investigations | Required |
| 4 - 7 years of related experience. | Required |
| Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner. | Required |
| Experience in higher education | Preferred |
| 3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.). | Preferred |
| Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner. | Required |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Travel | Required |
| Travel Outside of Normal Business Hours | Required |
Minimum Requirements
Effective written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener.
Basic knowledge of laws and regulations related to other forms of discrimination and harassment in the educational or employment setting.
Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker.
Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.
Basic knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.
Basic knowledge of the complexities of harassment in the educational or employment setting.
Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).
Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments.
Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings.
Ability to present information in a clear and concise manner both in writing and verbally.
Ability to maintain professional demeanor and response in high-stakes situations.
Basic knowledge of laws and regulations related to other forms of discrimination and harassment in the educational or employment setting.
Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker.
Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.
Basic knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.
Basic knowledge of the complexities of harassment in the educational or employment setting.
Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).
Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments.
Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings.
Ability to present information in a clear and concise manner both in writing and verbally.
Ability to maintain professional demeanor and response in high-stakes situations.
Preferred Qualifications
Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving.
Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.
Broad knowledge of University ethics and compliance policies, procedures and programs.
Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.
Broad knowledge of University ethics and compliance policies, procedures and programs.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview