Position Details
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Dispatch Supervisor
| Job Number | Full/Part Time | Schedule | Salary |
|---|---|---|---|
| 26421386 | Full Time | 8AM - 5PM | - |
Position Information
At the University of California, Riverside (UCR), we are committed to creating a community that fosters equity of experience and opportunity for students, faculty, and staff of all backgrounds to feel safe, welcome, and empowered.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a commitment to supporting the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.
When you join the Health, Well-Being & Safety team and the UCI Police & Safety Services Department at UCR, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches safety in a higher education environment as a matter of social justice, which requires broad collaboration among faculty, staff, students and community partners.
Under the direction of the Police Lieutenant, the Dispatch Supervisor will supervise the Police & Safety Services Communications Center, a 24-hour/7 day per week operation with dispatch staff. Provides direct supervision to dispatcher staff. Interfaces with appropriate supervisory personnel to ensure the dispatchers provide quality service. Supervision of the dispatch center entails a full range of core responsibilities, including, in part: recruiting/hiring, assigning work and work schedules, performance management, records management, and statistical reporting.
The Dispatch Supervisor ensures that all Public Safety Dispatchers meet the bi-annual Peace Officer Standards & Training (POST) continuing professional training requirements; and coordinates the equipment and service delivery for various communications systems (e.g. CAD/RMS systems and campus alarms). Conduct training of dispatchers, as well as periodic and annual reviews. Provide reports to the Lieutenant on the performance of all dispatchers and on all problems that occur which may require management involvement. Ensure proper maintenance, use, and operation of assigned equipment, material, and supplies, including but not limited to reviewing logs, tape recordings, and databases, and by performing site inspections and audits as needed.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a commitment to supporting the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.
When you join the Health, Well-Being & Safety team and the UCI Police & Safety Services Department at UCR, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches safety in a higher education environment as a matter of social justice, which requires broad collaboration among faculty, staff, students and community partners.
Under the direction of the Police Lieutenant, the Dispatch Supervisor will supervise the Police & Safety Services Communications Center, a 24-hour/7 day per week operation with dispatch staff. Provides direct supervision to dispatcher staff. Interfaces with appropriate supervisory personnel to ensure the dispatchers provide quality service. Supervision of the dispatch center entails a full range of core responsibilities, including, in part: recruiting/hiring, assigning work and work schedules, performance management, records management, and statistical reporting.
The Dispatch Supervisor ensures that all Public Safety Dispatchers meet the bi-annual Peace Officer Standards & Training (POST) continuing professional training requirements; and coordinates the equipment and service delivery for various communications systems (e.g. CAD/RMS systems and campus alarms). Conduct training of dispatchers, as well as periodic and annual reviews. Provide reports to the Lieutenant on the performance of all dispatchers and on all problems that occur which may require management involvement. Ensure proper maintenance, use, and operation of assigned equipment, material, and supplies, including but not limited to reviewing logs, tape recordings, and databases, and by performing site inspections and audits as needed.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. **
Education
Education Requirements
| Degree | Requirement |
|---|---|
| High school diploma or equivalent. | Required |
| Relevant experience, training and/or college units. | Preferred |
Licenses
| License | Requirement |
|---|---|
| Possess a valid California Driver's License. | Required |
Certifications
| Certification | Requirement |
|---|---|
| Ability to successfully earn the POST Supervisory certificate by completing a POST-certified 80-hour Supervisor course within one year of appointment and serving as a Sergeant for a period of two years. | Required |
| Possess Public Safety Dispatcher Certificate | Required |
Conditions
| Condition | Requirement |
|---|---|
| Ability to successfully complete other training or prerequisites as required by regulation, law or policy. | Preferred |
Experience
| Experience | Requirement |
|---|---|
| Previous experience supervising staff covered under collectivebargaining agreements. | Preferred |
| Prior experience working as a public safety dispatcher for an institution of higher education, law enforcement agency or fire department. | Preferred |
| 4 - 7 years of related experience. | Required |
| Previous supervisory/managerial experience. | Preferred |
Special Conditions
| Special Condition | Requirement |
|---|---|
| Background check. | Required |
| Successful medical and psychological evaluation. | Required |
| Travel may include: occasional local travel for university related business, professional development, conferences and meetings. | Required |
| Must possess or obtain a Valid CA Driver License in accordance withthe California Department of Motor Vehicles. | Preferred |
| Must be flexible to work variable shifts based on departmental and operational needs. | Required |
Minimum Requirements
Ability to operate computers and other relevant technology.
Experience performing all aspects of unit functions.
Ability to safely operate motor vehicles.
Working knowledge of the California Public Records Act and other law, regulation and University policy regarding police documentation and data.
Ability to supervise and train assigned staff in the relevant and necessary aspects of their duties.
Ability to communicate effectively in person and in writing.
Ability to manage and maintain records, forms, files, databases, and other information in accordance with storage, security, and retention requirements.
Ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions, and competing priorities and requirements.
Working knowledge and familiarity with the California Law Enforcement Telecommunications System (CLETS).
Experience performing all aspects of unit functions.
Ability to safely operate motor vehicles.
Working knowledge of the California Public Records Act and other law, regulation and University policy regarding police documentation and data.
Ability to supervise and train assigned staff in the relevant and necessary aspects of their duties.
Ability to communicate effectively in person and in writing.
Ability to manage and maintain records, forms, files, databases, and other information in accordance with storage, security, and retention requirements.
Ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions, and competing priorities and requirements.
Working knowledge and familiarity with the California Law Enforcement Telecommunications System (CLETS).
Preferred Qualifications
Working knowledge and/or experience with POST standards and training.
Knowledge of the Jeanne Clery Act.
Knowledge of DOJ reporting requirements.
Skill and ability to compile and analyze data and statistics for departmental, campus, reports, or other purposes as assigned.
Working knowledge and/or experience providing fiscal administration support; development of policy, budget, and other planning for the unit.
Knowledge of UCR campus locations, policies, and procedures.
Knowledge of RIMs Computer Aided Dispatching (CAD) and reporting software.
Knowledge of the Jeanne Clery Act.
Knowledge of DOJ reporting requirements.
Skill and ability to compile and analyze data and statistics for departmental, campus, reports, or other purposes as assigned.
Working knowledge and/or experience providing fiscal administration support; development of policy, budget, and other planning for the unit.
Knowledge of UCR campus locations, policies, and procedures.
Knowledge of RIMs Computer Aided Dispatching (CAD) and reporting software.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview