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Complaint Resolution Officer

Job Number Full/Part Time Schedule Salary
26883898 Full Time 8AM - 5PM $76,000 - $123,700

Position Information

**Please be advised that applicants are required to submit a cover letter and resume for full consideration.**

The Office of Title IX, Equal Opportunity & Affirmative Action (Title IX/EOAA) is dedicated to the prevention and remediation of discrimination and harassment and providing equal opportunity and affirmative action. The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of the protected categories outlined in state, federal, and university non-discrimination statutes and policies, including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Officer works to prevent harassment, including sexual violence, discrimination, and retaliation, by addressing reports and complaints made by or on behalf of faculty, students, and staff. The Officer works as part of a team and under the supervision of the Associate Director and DeputyTitle IX Officer to implement the UC Policy on Sexual Violence and Sexual Harassment and UC and campus non-discrimination policies. The Complaint Resolution Officer also serves as an investigator, conducting formal investigations as charged in accordance with applicable procedures.

**Please note that this position is eligible for a hybrid work schedule.**

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.


Education Requirements

Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Juris Doctorate, Master of Social Work or an advanced degree in Criminal Justice, Psychology or Forensic Psychology or similar. Preferred


Certification Requirement
Title IX compliance/investigators certification Preferred


Experience Requirement
3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.). Preferred
Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner. Preferred
4 - 7 years of related experience. Required
Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner. Required
Experience in higher education Preferred
Minimum of 3 years' experience conducting complex workplace or student investigations. Required
Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner Preferred

Special Conditions

Special Condition Requirement
Travel Required
Travel Outside of Normal Business Hours Required

Minimum Requirements

Basic knowledge of laws and regulations related to other forms of discrimination and harassment in the educational or employment setting.
Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.
Basic knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.
Effective written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener.
Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments.
Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker.
Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).
Basic knowledge of the complexities of harassment in the educational or employment setting.
Ability to present information in a clear and concise manner both in writing and verbally.

Preferred Qualifications

Broad knowledge of University ethics and compliance policies, procedures and programs.

Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings.

Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving.

Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

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Riverside, CA 92521
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1160 University Ave.
Riverside, CA 92521

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