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Senior Complaint Resolution Officer

Job Number Full/Part Time Schedule Salary
27973629 Full Time 8AM - 5PM $93,400 - $156,250

Position Information

**Please be advised that applicants are required to submit a cover letter and resume for full consideration. Candidates may need to provide a work sample and/or conduct a presentation as a part of the recruitment process.**

The Office of Title IX, Equal Opportunity & Affirmative Action (Title IX/EOAA), within the Chief Compliance Office, is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity, affirmative action, and inclusive excellence at UCR. Title IX/EOAA strives to exceed legal requirements in protecting the civil rights of those who live, study and work at UCR. The Senior Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of the protected categories outlined in state, federal, and university non-discrimination statutes and policies, including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. The Senior Complaint Resolution Officer conducts intakes and assessments of reports made by faculty, students, staff, and non-affiliates, and, as part of a team, resolves complaints in accordance with the UC Policy on Sexual Violence and Sexual Harassment and UC and campus non-discrimination policies. This position may serve as the Office lead for matters relating to the UCR Heath Enterprise (including the School of Medicine). The Senior Case Resolution Officer also promotes equal opportunity and affirmative action programs including through training and education and otherwise promoting awareness of policies, reporting requirements, and resources.

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.


Education Requirements

Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Advanced degree in a related field or Juris Doctorate. Preferred


Certification Requirement
Professional certification(s) applicable to job responsibilities. Preferred
CCEP (certified ethics and compliance professional), CHC, CHPC or CHRC Preferred
AWI-CH (Association of Workplace Investigators Certificate Holder). Preferred


Experience Requirement
3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.) Preferred
Experience in a hospital, medical center, or other health care entity, or in conducting investigations in the clinical (health care) setting Preferred
6 - 10 years of related experience. Required
Experience investigating harassment or equivalently sensitive allegations in an empathetic and confidential matter. Required

Special Conditions

Special Condition Requirement
Must be able to work extended hours and or weekends as needed. Required
Must have the ability to travel to trainings, seminars, conferences and other work related activities as needed. Required
Travel Required
Travel Outside of Normal Business Hours Required

Minimum Requirements

Basic understanding of the relevance of trauma in the context of investigating sexual violence and other traumatic events/conduct (for example the neurobiology of trauma and trauma-informed investigation techniques).
Excellent interpersonal and problem solving skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions.
Demonstrated written and oral communication skills; builds rapport in an open, friendly, and accepting way; listens attentively.
Ability to maintain objectivity and professionalism in adversarial situations; skill in de-escalation.
Thorough understanding of the interrelationship of procedures and desired results.
Is able to apply appropriate policies and practices in the completion of ethics and compliance assignments. Skills in critical decision making.
Comprehensive knowledge of federal and state civil rights laws, regulations, and guidance related to harassment in the educational or employment setting, or of substantially similar laws and regulations.
Ability to present complex issues in a clear and concise manner, both in writing and verbally for presentation or review by senior leadership.
Demonstrated skill, sensitivity and experience interacting with constituents who are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeonomic background in a culturally competent manner.
Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures.
Advanced knowledge of the ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.
Ability to gather and organize information, conduct analysis, and make recommendations on issues that are complex in nature; critical thinker. Ability to apply policy and legal concepts to issues.
In-depth abilities in collaboration, facilitation, and strategic and creative thinking.
Demonstrated knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.

Preferred Qualifications

Thorough knowledge of the complexities of sexual harassment, including sexual violence, in the educational or employment setting.

Familiarity with the administration and operations of medical schools, student health centers, counseling centers.

Broad and thorough knowledge of University ethics and compliance policies, procedures and programs.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

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University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu