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Head of Access Services

Job Number Full/Part Time Schedule Salary
31460283 Full Time 8AM - 5PM $71,100 - $128,700

Position Information

Under the direction of an Assistant or Associate University Librarian, manages the operations of the library or unit, ensuring adequate coverage. Manages the Access Services Department and oversees the work of the three units within Access Services (circulation/reserves, interlibrary loan, and library security). Provides leadership for the development and implementation of programs which promote innovative user services for the Library and the maintenance of an atmosphere conducive to excellent, proactive customer service. Departmental management includes the formulation, recommendation and implementation of policies and workflows based on general strategic and programmatic needs of the organization. Manages personnel actions within the department including onboarding, training, personnel actions, workflow and policy oversight. Actively contributes to the Library’s overall mission and goals through service on the organization’s Library Leadership Team. Works collaboratively with other departments and units within the library to develop and improve services for Library patrons and stakeholders.

Must be able to work flexible hours for staffing in backup situations (mornings, evenings, weekends, and holidays).

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

This position is designated as a Mandated Reporter and will be required to complete trainings and comply with CANRA. Must pass FBI/Department of Justice background check.


Education Requirements

Degree Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Masters in Library and Information Science (MLIS) Preferred


Certification Requirement
Project Management Professional (PMP) Preferred


Condition Requirement
Project management training. Preferred


Experience Requirement
8 - 13 years of related experience. Required
Demonstrated experience with interlibrary loan and/or document delivery systems and services. Required
Demonstrated experience with integrated library management systems (ILMS), particularly focused on circulation and reserves functional areas. Required
Previous supervisory/managerial experience. Preferred
Demonstrated experience managing budgets. Preferred
Demonstrated experience managing a large department or complex unit providing high quality public service. Preferred

Special Conditions

Special Condition Requirement
Must be able to work flexible hours for staffing in backup situations (mornings, evenings, weekends, and holidays). Required
Must pass FBI/Department of Justice background check. Required

Minimum Requirements

Strong management, supervisory and organizational leadership skills.
Ability to establish and maintain professional working relationships.
Ability to display initiative and remain flexible in a fast-paced and changing environment
Ability to communicate effectively, both verbally and in writing.
Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors and alumni.
Ability to perform accurate, detailed work.
Demonstrated knowledge with integrated library management systems (ILMS), particularly focused on circulation and reserves functional areas.
Advanced professional and/or highly specialized functional subject area knowledge, which may be acquired through considerable library experience, specialized training, or relevant academic preparation.

Preferred Qualifications

Familiarity with UCR student information system.

Familiarity with UCR billing systems.

Working knowledge of bibliographic records and their structure

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Career OpportunitiesUCR Libraries
Campus StatusMaps and Directions

Department Information

Human Resources
1160 University Ave.
Riverside, CA 92521

Fax: (951) 827-6493
E-mail: jobshelp@ucr.edu